@narmak77380 Please contact us at support@dragonpassuk.com providing your details and we will look into this for you.
English
Dragonpass
215 posts
Dragonpass
@DragonPassInt
Your pass to more. Access 1,400+ lounges, fitness classes, Fast Track, dining deals & more - worldwide ✈️
Worldwide Beigetreten Eylül 2019
40 Folgt569 Follower
@NigelBurstein Sorry for the bad experience, please provide your membership and details to support@dragonpassuk.com for further checking.
English
@laur_ski Sorry for the bad experience, please send your membership details to support@dragonpassuk.com for further checking. Thank you.
English
Booked with @WestJet as I thought my status would be approved before the flight and I heard their Calgary lounge was great. Status didn't come through. Denied access to lounge even though I had valid @DragonPassInt. Reason given: Dragonpass was issued by @BMO. WTF? 2/3
English
@serranojuanita Disculpe la mala experiencia, comuníquese con nosotros a support@dragonpassuk.com para realizar más comprobaciones. Gracias.
Español
@DragonPassInt vergonzosa la sala “VIP” del Aeropuerto de Cali, muelle internacional. Hora de almuerzo y solo habia 2 platos de sopa, el vino se acabo (eso sumado a que limitan a 2 copas por persona, pero ni siquiera alcanza para eso porque son 2 botellas al dia en sala).
Español
@Abdul_Abby please use that link mastercardtravelpass.dragonpass.com
English
@mumsy_mary Please contact your support mailbox and provide more details so we can investigate.
English
@DragonPassInt hi. Trying to book the lounge for our summer holiday and app not working for me. Is there a problem with it?
English
@DragonPassInt @Barclays Midday 15th April. Brilliant UK customer service from your representative 'Julie' on your helpline. Patiently assisted me through my stupidity but getting the information and lounge booking required from @manairport. Many thanks.
Alsager, England 🇬🇧 English
@maanbustamante Please contact our support mailbox and provide more details so we can help you.
English
@DragonPassInt how to remove the card from dragonpass acct? i've created two dragonpass acct and i'd like to close the other one and remove the card registered there to update and add it on the other account which i'd like to use permanently thanks
English
@KpicWorldwide Please contact our support to clarify, we do not have any membership for the price listed.
English
@DragonPassInt would be great if I could use their service. Instead I have paid a $600 annual fee for a card which their IT department can't seem to offer a simple fix to why it won't register. 2 months and they offer no solutions. SHIT product.
English
@mskimmel We will pass your feedback to the appropriate team.
English
@DragonPassInt how on earth do you not have a lounge in Mexico City? What kind of priority lounge is this?! 🗑️🗑️🗑️
English
@Petecregeen We apologies, but unfortunately, lounges can be busy at some hours.
English
@DragonPassInt 3rd trip in a row to Manchester airport. 3rd trip can’t pre book aspire or escape lounge. 3rd trip lounges full when here. What a total waste of a service.
English
@MyronGMendes Please download and register in Visa airport companion app.
English
@DragonPassInt i am a new visa infinite privilege credit card holder with a td aeroplan visa infinite privilege card in Canada. I attempted to register but was not able please assist
English
@Pablo74451882 Sorry for the late response, please send your enquiry to support@dragonpassuk.com with your membership details.
English
@DragonPassInt I see price in Your website 128$ for preferential package but You charged me 219$. Could You fix this or cancel transaction and send me back my money. I did not expected to pay 219
youtu.be/SxAS__1rPTA
youtu.be/lU-7wWaLfXo
YouTube
YouTube
English
@Hemo99192726 @James_KD_Benoit Unfortunately, we have a high volume of queries, apologies for the inconvenience.
English
And still no results a week later. Especially from DragonPassInt @DragonPassInt How was your due diligence done to use these guys @MastercardUK @HSBC_UK Off to the FCA and Ombudsman Monday if this delay continues
MastercardUK@MastercardUK
@James_KD_Benoit Hello James! We have received your contact details and requested the appropriate team to look into the issue that you described. We appreciate your patience and wish you a pleasant day. ^VB
English
@Hemo99192726 Sorry for the inconvenience caused, please send us your query with membership details to support@dragonpassuk.com
English
DragonPass and @MastercardEU are here to make your journey through the airport easier and more enjoyable. Read more at travelexperiences.mastercard.com ✈️
Mastercard Europe@MastercardEU
As you look to book travel in the New Year 🤞, Mastercard x @DragonPassInt provide cardholders with a safe, secure and smooth airport experience. Click the link to learn more about our Airport Security Fast Track offering travelexperiences.mastercard.com
English
@Hemo99192726 We are sorry to hear that you were left feeling unsatisfied with our customer support services. Please email us directly at support@dragonpassuk.com and explain about your issue in more detail, so that we could try and assist you further.
English
@andy_martin9 Sorry for the late response, please send us the enquiry and membership details to support@dragonpassuk.com
English
@ismaeldf Apologies for the inconvenience, we will pass your feedback to the proper department
English
@DragonPassInt , that's very disappointing to see that you have ZERO lounges available in @iflymia and @AeroportoBSB . I was counting on you. 😫
English
@mikewyer Sorry for the late response and the inconvenience caused, please send the query to support@dragonpassuk.com with your membership detail for checking.
English
@DragonPassInt appalling response by yourselves due to long security delays at Birmingham International we were unable to attend appointment. You provided no service, no apology and took 2 visits from our account. You hide behind a get out clause.(No. 4) Merry Christmas Scrooges
English
@Dipen31335707 Sorry for the late response, please send your request to support@dragonpassuk.com with your membership detail for queries.
English
@DragonPassInt I am at Baku airport and it seems dragon pass application is not working for all lounges . Anything you could do to assist ?
English