ESB Energy

Meet ESB Energy Business Solutions Team at Solar & Storage Live 2022 in Birmingham next week. Visit stand N24 to talk to our experts about the solar and energy solutions we can provide to your business. Book your free place at terrapinn.com/exhibition/sol… #SolarStorageLive

ESB’s Smart Energy Services Customer Solutions Managers attended The Energy Management Summit in London to speak to LEUs about the range of sustainable solutions to reduce energy costs & lower carbon emissions. Find out more about our solutions at esbenergy.co.uk/business-solut….

To all our amazing customers, Merry Christmas! Please note that this page will not be monitored over the Christmas period. We'll be back online on Tuesday, the 4th of January, at 9am. #ESBEnergy

@karachavtsev @ESBEVSolutions Hi Illia, Thank you for your comment with regards to the refer a friend programme. If you would like to send me your details in a private message I can investigate this for you. Our call centre wait time is currently 1 minute. Many thanks, Laura

@ESB_Energy @ESBEVSolutions Your website doesn’t work I can’t refer a friend! Fix this issue as by phone nothing is possible, I was waiting on the line 4 times and in 30mins of wait robot told Good Bye and hung up! Ridiculous service

@Saulc62094247 Thank you Saul. I will have a customer service representative contact you directly to resolve this. Kind regards, Laura

@ESB_Energy Hi. When i log in it says im on variable for electricity. I called this morning but i shouldnt be on variable. I should be on fixed one. My meter readings cant be added also. My account 225289231. Its been like since for month. I would like sort this out and money off my bill.

@ESB_Energy there customer service is so bad. They promise to fix my account as cant input my meter readings but cant. I have called up and nothing seems to be happening.

DAA reduced its energy consumption by 30% with the help of ESB Energy's Business Solutions. Find out how our £75m fund can help decarbonise your business: bit.ly/3xkQSv8 #ESBEnergy #RenewableEnergy #BusinessSolutions

@AnnEllis6 Hi Ann, Thank you for your message. Please accept my apologies for the issues you have outlined, if you could provide your account details via direct message I will investigate this for you. Thanks, Laura

#ESBEnergy is here to support customers all year round. But we understand some of our customers may be worried about energy bills during the winter months. We’ve put together tips on how we can collectively make small changes that make a big impact. Visit bit.ly/3Dq2Rd8

@aharries14 Hi Alun, Thank you for your message. Can you provide me with your account details via DM and I can investigate this for you. Kind regards, Laura

@ESB_Energy Great value energy provider - NOT. 100% increase in tariff without notice and blatant breach of their own policy!

@Chrisle00277910 @gemfletch85 Hi Chris, Can you send a private message with your details and I will investigate this for you please. Kind regards, Laura

@ESB_Energy @gemfletch85 2) debt to a debt collecter, BIG THANKS FOR HELPING THIS DISABLED PENSIONER 😡😡😡😡😡😡😡😡😡

Did you know that the average tree can remove around 1 tonne of CO2 from the atmosphere? Through our Boden Creek Forest Protection project we’re offsetting 60,000 tonnes every year. For more info visit esbenergy.co.uk/blog/what-is-c… #ESBEnergy #CarbonOffsetting

@HeidiRhiannon Hi Heidi, Please accept my apologies for the delay. I will ensure you receive a response today. Many thanks, Laura

@gardiner6 Hi James, Please accept my apologies. If you can send me your details in a direct message I will make sure you are not contacted again. Kind regards, Laura

@ESB_Energy what do I have to do to stop the cold calls that I never asked for? 4 calls this month alone. No means no, take my details off your database NOW. And shame on you.

@Deborahfrankier Hi, Thank you for your post! Please send me your details in a direct mail and I can help resolve these issues for you. Thanks, Laura

@ESB_Energy I switched to you on 5/9 and am still having problems. Why are you not answering emails or online questions. I was also not told of this merger

Today, we are excited to announce a merger between So Energy and ESB Energy. ESB becomes the majority shareholder in So Energy and the new company will trade under the So Energy brand. More information here: esbenergy.co.uk/articles/merge…

Why are energy prices increasing so rapidly across the UK? We’ve put together an explainer on what’s happening in the wholesale market and how this affects you as an #ESBEnergy customer (spoiler alert – we're here to stay 😉) esbenergy.co.uk/blog/energy-ma…

@Gould300 Hi, Can you send me a private message with some specific details such as address and post code in order for me to locate your account please? Kind regards, Laura

Together with @southpoleglobal, ESB Energy is compensating 142,000 tonnes of CO2 equivalents through #carbonoffsetting projects. Find out more here: esbenergy.co.uk/blog/what-is-c… #ESBEnergy

@OllieHand Hi Ollie, Thank you for your feedback, if you could send me some details in a private message I can investigate this and ensure this does not happen in future, apologies for any inconvenience caused. Thanks, Laura

My God the @ESB_Energy cold caller team are incessant. Three knocks in one afternoon while I'm busy working and two this evening. That said, the guy I did speak to (number 5, let's call him) was very polite, even if the team cant take the hint.