Angehefteter Tweet
The concept of "In-Between" proceeds from naivety. You're either bad or You're good. That's the only way to improve!
Bournemouth, England 🇬🇧 English
Ethos Reviews
2.3K posts
Ethos Reviews
@EthosReviews
We track consumer complaints, engage businesses toward resolution, and document customer experiences on https://t.co/47lxgeTFc3
Beigetreten Haziran 2025
1K Folgt1.9K Follower
@rhema_beth recharged their @AirtelNigeria ODU subscription on May 28. Since then, they have barely been able to browse. He is using MTN to send this complaint because Airtel doesn't work. He is paying ₦25,000 for a service they cannot use.
@AirtelNigeria a ₦25,000 subscription that doesn't work for most of the month is not a service. It is a transfer of funds with no delivery.
@NgComCommission please note that this consumer tagged your commission directly. @AirtelNigeria must address this and provide a refund proportional to the downtime since May 28.
#EthosReviews #TelecomAccountability
Olushola_MenoK@rhema_beth
@AirtelNigeria @NgComCommission Seriously I am not happy with your service ,i know this is Nigeria where anything goes,but I will follow this to a logical coclusion,I cant be paying 25k and you give me shitty services @elonmusk @NgComCommission
English
@e_obasogie's @AirtelNigeria ODU (07084243776) has not been connecting for 8 consecutive days. Airtel says it is "under review."
Eight days of a paid service described as "under review" while the consumer has no connectivity is not an active resolution. @AirtelNigeria please dispatch a field technician to address this ODU connectivity failure immediately.
@NgComCommission
#EthosReviews #TelecomAccountability
Emmanuel Obasogie@e_obasogie
@AirtelNigeria @AbrahamOsunde @NgComCommission Same here @AirtelNigeria my ODU 07084243776 hasn't been connecting for the past 8 days now. This is really disheartening😞
English
@Clinzytrilly is experiencing two simultaneous failures from @AirtelNigeria: data disappearing at an alarming rate, and being unable to view their own data balance. He has called customer care multiple times. Nothing has been resolved.
When a consumer cannot monitor their data balance, they lose the ability to detect or prove unauthorised deductions. Preventing access to balance information while data depletes is a particularly damaging combination.
@AirtelNigeria please restore data balance visibility and audit the unexplained deductions immediately. @NgComCommission
#EthosReviews #TelecomAccountability
Chelsea Topboy@Clinzytrilly
@PeterObi @AirtelNigeria Accurately monitor the data they’ve paid for? We deserve transparency, accountability and solutions, not endless complaints with no action. Please explain what’s happening and fix this issue. KICK OFF Koulibaly VeryDarkMan African Democratic Congress
English
@brainpower24 pays for @AirtelNigeria's 50mbps ODU unlimited plan. The speeds delivered are so far below 50mbps that they had to post this complaint using a different network entirely. He has already sent the requested DM, and predict based on experience that Airtel will not reply.
A consumer who predicts with confidence that their DM will be ignored, based on Airtel's established pattern, is not being cynical. They are being accurate.
@AirtelNigeria please prove them wrong. Respond to the DM, provide a speed audit, and restore 50mbps service. @NgComCommission
#EthosReviews #TelecomAccountability
AYÒ ♟ 🏌🏾♂️@brainpower24
@AirtelNigeria I think it’s high time @AirtelNigeria ceased being a telecommunication company(internet provider) and start selling snails🐌. Imagine paying for 50Mbps(ODU unlimited) & getting this!! I’ve switched network mode many times. I still had to post this using another network entirely.
English
@keneislit's @AirtelNigeria data depleted by over 4GB in a single day, without using a second phone, laptop, or sharing hotspot with anyone. Their device was the only active user.
Data depleting at a rate inconsistent with verifiable usage is not a device setting issue. @AirtelNigeria please audit this account's deduction log and explain what consumed 4GB+ without the consumer's device activity justifying it.
@NgComCommission
#EthosReviews #TelecomAccountability
Kene 🇦@keneislit
I no even use a second phone or my laptop today nor did I hot-spot anyone today you guys should do better @AirtelNigeria
English
@Krymyello1 has been at Idi Ape on Iwo Road Ibadan for a month. Both @MTNNigeria and @AirtelNigeria have been delivering extremely poor connectivity consistently for the entire period. Neither network works reliably at this location.
When a consumer subscribes to two separate networks and neither works at their location, the problem is geographic infrastructure, not an individual line issue.
@NgComCommission we formally request a joint NCC coverage audit of the Idi Ape-Iwo Road area in Ibadan. Both MTN and Airtel are failing this community simultaneously.
#EthosReviews #TelecomAccountability
Christianah Adetunji@Krymyello1
Seems @mtnnigeria and @airtelnigeria are on a marathon fight with people at idi ape - Iwo Road Ibadan 😭 Since I got here a month ago I have been suffering from extremely poor connectivity 😭 Even NEPA too dey show us shege 🥹
English
@nuedenfoods received less data than they paid for from @AirtelNigeria and was ignored for two weeks. Airtel only responded after @ConsumersNCC publicly intervened.
When a company ignores a consumer until the regulator forces engagement, the consumer's complaint process has been completely bypassed. @AirtelNigeria please credit the shortfall in data and provide an explanation for why this was only addressed after NCC intervention.
@NgComCommission @ConsumersNCC #EthosReviews #TelecomAccountability
Nu'eden foods@nuedenfoods
@AirtelNigeria @ConsumersNCC So if i didn’t copy @ConsumersNCC and their swift response u wont have responded. U short changed me , gave me data far below what I paid for and kept quiet for 2wks . I’m sure if u lent me that amt of money on ur Smartcash , u will collect it with interest.
English
@OlusholaAbiola5 has been unable to use their @AirtelNigeria 5G smart box WiFi for three weeks. Their complaint was first raised on June 4. Airtel's approach: reply when they feel like it, without ever resolving the issue.
Three weeks of a non-functional paid 5G product with inconsistent responses is not customer service. @AirtelNigeria please dispatch a technical team, today, to restore this 5G smart box.
@NgComCommission
#EthosReviews #TelecomAccountability
Olushola Abiola@OlusholaAbiola5
@AirtelNigeria @AirtelNigeria Still the same issue you guy reply anytime you feel like not solving the issue this is 3 weeks now I’m not able to use my 5g smart box WiFi
English
@donj2005 paid ₦25,000 for an @AirtelNigeria ODU subscription using Smartcash. The subscription was not activated. Airtel then removed Smartcash as a payment method from the Airtel app, without refunding the consumer.
Taking ₦25,000 via a payment method and then removing that payment method without refunding the failed subscription is not a platform update. It is consumer funds held with no service delivered.
@AirtelNigeria please refund this ₦25,000 immediately. @NgComCommission
#EthosReviews #TelecomAccountability
Hardedoekoon Adio@donj2005
@AirtelNigeria @NgComCommission I have replied y’all and got only automated response and still nothing has been done… It’s the third day now with no resolution… My sub and money are just floating in the air
English
@ms_essiee has been subscribed to @AirtelNigeria's 50mbps plan for 4+ months and consistently receives below 10mbps. They renewed their subscription recently only to be told they have no active plan.
@NgComCommission asked Airtel publicly for a status update. Airtel said they raised a ticket for a site visit and drive test. No one visited. No one called.
@AirtelNigeria raising a ticket and not executing the visit is not a resolution process. It is the appearance of one. @NgComCommission Airtel's response to your public inquiry remains unfulfilled.
#EthosReviews #TelecomAccountability
Esther@ms_essiee
@NgComCommission @AirtelNigeria Good day. Airtel has not resolved the issue still. They sent a mail on Sunday stating they raised a ticket on my issue for a site visitation and drive test. However, they’ve still not visited nor reached out to provide further assistance.
English
@Ibee_27 paid for a @AirtelNigeria 60mbps subscription on June 10. For 6 days, He has been unable to use it. He has now purchased alternative internet and no longer want a fix. He want a refund.
A consumer who had to buy a replacement service because theirs did not work is entitled to a full refund for the non-delivered subscription period.
@AirtelNigeria please process this refund.
@NgComCommission @ConsumersNCC this consumer has already tagged your commission. Please monitor Airtel's response.
#EthosReviews #TelecomAccountability
Bee@Ibee_27
@AirtelNigeria @ConsumersNCC @NgComCommission Your response on waiting for you to resolve the issue is what I have been hearing for the past 6 days till now. I have procured alternate Internet service and no longer require your services. What I want to hear is about my refund and when I will be getting my money back.
English
@tunexbaba2010 purchased a ₦100,000 685GB @AirtelNigeria data plan on June 4. Twelve days later, the balance shows zero.
685GB depleted in 12 days is either extraordinary usage or extraordinary unauthorised deduction. @AirtelNigeria please provide a full line-by-line deduction log showing exactly how 685GB was consumed between June 4 and June 16.
@NgComCommission ₦100,000 of data disappearing without verifiable explanation is a matter for regulatory investigation.
#EthosReviews #TelecomAccountability
tunde- A 🔱@tunexbaba2010
@NgComCommission @AirtelNigeria, Airtel this will be the first and last time you will do this to me.. I did a 100k data plan 685GB this month 4th of June. Now I have zero data balance. This is theft and I want to know what’s going on??? I need a response now!
English
@uyauju has just discovered that two @AirtelNigeria numbers are registered under their NIN, numbers they never activated and did not authorise.
Unauthorised SIM registrations linked to a consumer's NIN expose them to loan fraud, identity theft, and financial crimes committed in their name without their knowledge.
@AirtelNigeria please immediately identify who registered these numbers using this consumer's NIN, deactivate them, and provide a full explanation.
@NgComCommission @ConsumersNCC this is the same NIN misuse pattern we have flagged in previous cases. An urgent investigation of Airtel's SIM registration processes is required.
#EthosReviews #TelecomAccountability
uyauju@uyauju
@AirtelNigeria please I just found out there are two extra airtel numbers registered under my nin and I didn't do any of that, pls how can I remove such numbers frm being attached to my nin?
English
@unknownthedj_'s @AirtelNigeria router has not been working for a full week.
@AirtelNigeria please investigate and restore this router connection. A week of non-functional service on a paid subscription entitles this consumer to pro-rata compensation. @NgComCommission
#EthosReviews #TelecomAccountability
Unknown The Dj 🎭@unknownthedj_
@AirtelNigeria it’s been a week and my router isn’t working
English
@thisstephenrare has had no @AirtelNigeria internet since June 12. It is now June 16/17. Five days with no internet on a paid subscription, and the days are counting down.
This consumer first logged this complaint on June 14 (ER-096). Airtel promised 24hrs, then 72hrs. Both timelines have passed.
@AirtelNigeria please restore service and refund this consumer for every day without internet. @NgComCommission
#EthosReviews #TelecomAccountability
Stephen@thisstephenrare
@AirtelNigeria @AirtelNigeria please what is going on???? Do you have a network problem? Why can i not browse the internet since the 12th? Today is the 16th. You have to refund me for the days i didn’t use the internet cos what is this.
English
@ConsumersNCC asked @AirtelNigeria publicly if @__Casmia's complaint was resolved. Airtel responded that the subscriber's line "has been worked on" and they need to restart their device.
@__Casmia confirmed publicly: this is false. The network is still not restored.
This is now the third time in one week that Airtel has provided inaccurate information to NCC when the regulator made a public inquiry. @NgComCommission @ConsumersNCC Airtel's pattern of misleading your commission is now documented across three separate cases. We formally request a regulatory investigation into Airtel's conduct in responding to NCC inquiries.
#EthosReviews #TelecomAccountability
Mazi Nathan👺@__Casmia
@AirtelNigeria @ConsumersNCC @NgComCommission You guys need to be sued for all this false feedback or claims about getting my network fixed.
English
@Olamip0si's @gtbank account was locked. They visited the branch. The bank performed an upgrade on the phone in-branch and told them to wait 24 hours. Twenty-four hours passed.
The account is still locked.
A consumer who visited the branch, received a specific fix, and waited the exact time specified should have a working account. @gtbank please immediately unlock this account.
@cenbank
#EthosReviews #ConsumerProtection
Electrove@Olamip0si
@gtbank my account was locked for some days now and then I went to the bank and they told me they will upgraded it on my phone which they did I was now told to wait after 24hrs and now it's over 24hrs and they've not open it yet
English
@Olamip0si's @gtbank account was locked. They visited the branch. The bank performed an upgrade on the phone in-branch and told them to wait 24 hours. Twenty-four hours passed.
The account is still locked.
A consumer who visited the branch, received a specific fix, and waited the exact time specified should have a working account. @gtbank please immediately unlock this account.
@cenbank
#EthosReviews #ConsumerProtection
Electrove@Olamip0si
@gtbank my account was locked for some days now and then I went to the bank and they told me they will upgraded it on my phone which they did I was now told to wait after 24hrs and now it's over 24hrs and they've not open it yet
English
@_serialsower needs to dispute a transfer but the in-app dispute feature has been removed from @gtbank's GTWorld app. Online banking and email channels are also proving difficult to navigate.
Removing a dispute resolution feature from a banking app without providing a clear alternative leaves consumers with no accessible way to raise transaction complaints.
@gtbank please restore the in-app dispute feature or provide a clear, accessible alternative pathway. @cenbank removing dispute mechanisms from banking apps warrants regulatory attention.
#EthosReviews #ConsumerProtection
Tobi Mustapha@_serialsower
If there was a transaction/transfer error in the GTWorld app, I could easily report it right there in the app. Where did that feature go @gtbank @gtbank_help because I need to resolve a transfer issue ASAP? I can't find my way around the online banking and email channels either
English
@Willahaotu made a GTBank card transfer on Saturday. It failed. The reversal has not come. They have directly tagged @cenbank asking how long a failed transfer reversal should take.
It is a fair question. @gtbank please reverse this failed card transfer immediately. @cenbank please confirm for consumers the standard turnaround time for failed transaction reversals.
#EthosReviews #ConsumerProtection
Will112@Willahaotu
@cenbank please ask @gtbank_help How long it takes to reverse a failed transfer? I did a card transfer and it failed, since Saturday and gtbank has not reverse my money, what's going on in Nigeria?
English