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NCC Consumers
9.9K posts
NCC Consumers
@ConsumersNCC
The Consumer is King! This is the official Twitter account of the Nigerian Communications Commission (https://t.co/mUtjds880d) for Nigerian Telecom Consumers.
Abuja, Nigeria Katılım Eylül 2012
44 Takip Edilen17.3K Takipçiler
NCC Consumers retweetledi
The Nigerian Communications Commission celebrates Eid al-Fitr with the Muslim Ummah. As we mark this joyous occasion, we reaffirm our commitment to ensuring universal access, enhancing consumer experience, and powering a sustainable digital economy for all Nigeria.
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Still dissatisfied with the resolution of your complaint by your Service Provider?
The NCC Contact Center is here to assist.
Call the NCC 622 Toll-Free Line.
#call622 #ConsumersNCC #ConsumerInformationEducation
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@alexander_43431 @MTN180 @MTNNG @alexander_43431 Hello, good day, kindly confirm whether your complaint has been resolved.
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@MTN180 @MTNNG @NgComCommission My Name: Alexander Okwuonyechae
Order Number: CO13673315
FN Number: FN529613
Installation Address:
No. 28, Benjamin Nwokeji Street
Irawo Ajegunle
Ikorodu, Lagos
Phone Number: 08169071739
Email: alexafam31@gmail.com
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@MTN180 @MTNNG @NgComCommission
Hello @MTN180 @MTNNG
I paid for MTN FibreX installation on 15 February 2026, but up till today the connection has not been installed and there has been no response to my emails or messages.
Order Number: CO13673315
FN Number: FN529613
See paymnt ev
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@_samueld_ @AirtelNigeria What is the status of this complaint?
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@ConsumersNCC @AirtelNigeria No one came yet, I took the router to their office yesterday morning, haven't gotten any calls or feedback from the office, almost 3 weeks of subscription gone
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Dear @AirtelNigeria
At this Point I need a REFUND!
23rd of February Last Month I and my Wife walked into your Office at Sango Ota, Idiroko road in Ogun State and decided to buy the Airtel ODU router
Ever Since then I have not rested.
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@PromisesReal @MTN180 @MTNNG @fccpcnigeria @MTN180 @MTNNG @fccpcnigeria @PromisesReal Kindly investigate, resolve and revert to the Commission.
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What is the difference between a dupe, who fraudulently receives payment for nothing and MTN that charged me for data without crediting my line? 6th day of daily complaints @MTN180 @MTNNG @fccpcnigeria @NgComCommission
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@Obitim_ @fccpcnigeria @AirtelNigeria @Obitim_ @AirtelNigeria Please resolve this complaint and update the Commission with the resolution.
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@fccpcnigeria @NgComCommission please note that @AirtelNigeria can’t confirm for me when the service I paid for will be activated.
I have made this payment since yesterday and they held on to the payment without providing service.
Chef Bezos@Obitim_
@fccpcnigeria @NgComCommission please be aware that @AirtelNigeria received payment to provide a service yesterday but haven’t provided till now. They are now asking that I should wait another 24hrs and have not provided any reason for the delay.
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Dear @MTNNG
Will you guys jejely come and fix my FiberX or is it until we start social media dragging and escalations
Dont ask me to DM just install my fiber
FN516242
@ConsumersNCC
@fccpcnigeria
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@chatinent @AirtelNigeria What is the status of this complaint?
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@ConsumersNCC
Airtel advertised a ₦25k 50mbps plan for routers and I paid for one.
They refused to give me the subscription and instead converted it to Airtel. This is so unfair. I contacted them and nothing was done. I want the sum reverted. This is fraud.
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The NCC joins the global community to commemorate 2026 World Consumer Rights Day.
Theme “Safe Products, Confident Consumers,” the Commission ensures that only safe and Type Approved Telecom devices and equipment are in the Nigerian Market”.
#2026WCRD #ConfidentConsumer #NCC
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@loisechezoghim @MTNNG What is the status of this complaint?
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@ConsumersNCC @MTNNG @mtnFiber Thank you so much for getting into this matter.
I will come back to update when I finally receive the refund
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Dear @GloWorld the data bundle I bought for 7 days yesterday is not active. It's like you are intentionally making the network unstable so that I cannot use the data bundle until the 7 days lapse?
@NgComCommission
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@victornwokocha @MTNNG @MTN180 Kindly investigate this complaint and revert to the Commission with the resolution.
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@ConsumersNCC @MTNNG @MTN180 This is a most frustrating experience. It leaves an @MTNNG customer stranded and vulnerable to avoidable situations.
Victor Nwokocha@victornwokocha
@MTN180 Much earlier today I borrowed N3000 airtime from @MTNNG. I received SMS notification accordingly. I didn't make any calls. But I am suddenly being told that my account balance is MINUS N2999. This is bad. Please I need this to be URGENTLY corrected. Thanks.
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@MTN180 @ConsumersNCC @MTNNG I have been in your DM and I don't need your epileptic assistance actually. I can't wait till your team will reach out to me for the retrieval of your router. Trust me, I'll be refunded in full for the subscription I did but never used.
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Almost 25 years of believing Nigeria deserves more.
More access.
More opportunity.
More innovation.
So we built the networks. Strengthened healthcare. Equipped schools. Trained hundreds of thousands in digital skills. Backed our sports champions. Paid our taxes. And stayed consistent through it all.
We’re proud to call Nigeria home.
And we’re only just getting started.
ProudlyNigerian
StayConnected
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@boboski01 @MTNNG @MTN180 Kindly investigate this complaint and revert to the Commission with the resolution.
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@MTN180 @AJ_Etim @MTNNG @ConsumersNCC @fccpcnigeria It's Day-8 that my fiber X was installed and it's not even working. Worst part is everyone at MTN seem lost as to what to do to resolve the issue.
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What exactly justifies @MTNNG 20% increase in the subscription fee for FibreX. Ordinarily, they will claim exchange rate, but the naira had been doimg well against the dollars. @ConsumersNCC @fccpcnigeria need to look into this.
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@pappynsado @SmileComsNG Kindly investigate this complaint and revert to the Commission with the resolution.
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@SmileComsNG you people are getting to look like scam for over how many days now no network too bad I’m not getting services that I paid for @ConsumersNCC @NgComCommission please take note of their atrocities
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@ConsumersNCC @Godwin_45 @MTNNG @MTN180 Telling me that I responded to borrowing prompt isn't correct. When I used USSD code, I was promoted to input my bank PIN which I did. Will borrowing airtime prompt that? Investigate their algorithm and determine the correctness of their claim.
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@NgComCommission, I'm calling your attention to @MTN180 or @MTNNG fraudulent practices. They stole ₦2,368.9 and ₦750 from my account on March 1 and 2 respectively.
Pls, intervene as this may have happened many Nigeria subscribers.
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@MTN180 @the_Qomardeen @ConsumersNCC @MTNNG I have done this more than once already, just check your DMs. We can't keep doing this every single fucking time
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One month for me, I even paid for the 100mbps bundle
Qomardeen@the_Qomardeen
Day 15 of paying for @MTNNG @MTN180 fibreX 50mbps data subscription but no internet connection
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@iCharlie_Noni @AirtelNigeria What is the status of this complaint?
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@AirtelNigeria @ConsumersNCC @NgComCommission I have reverted, but most times u ppl take days to even respond or rectify the issue. Neither do u guys explain the cause
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@AirtelNigeria this is becoming a serious issue. My network is very poor! Do something about it now. @ConsumersNCC @NgComCommission . I don't know why u guys don't supervise this service providers.they are cheating us 😡
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@Jasonallyson46 @MTNNG @MTN180 Kindly further investigate this complaint and revert to the Commission with the resolution.
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@MTN180 @ConsumersNCC @ControlSilver @MTNNG @iSo3ndowed The issue has not been resolved oo, still experiencing it, WIFI connected no internet No internet
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Since yesterday my MTN network on 4G router went offff until this morning now!
Unfortunately no one to listen to our cries.
@MTNNG
@NgComCommission
@fccpcnigeria
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@drealsavagek @AirtelNigeria What is the status of this complaint?
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@AirtelNigeria @NgComCommission @ConsumersNCC I have responded but no response!!! Yet should I screen grab ... This nigerian rubbish lies
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According to Ookla’s latest Global Speedtest rankings, Nigeria leads West Africa in internet speed with an impressive download speed of 46.77 Mbps. See where Nigeria ranks on the continent.
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