NCC Consumers

@AirtelNigeria Please engage @bio5naim and resolve their complaint.

Wetin una think dey make una Voice & Data shake pass? Vote below 👇

@sometimewe @AirtelNigeria @NgComCommission @AirtelNigeria Kindly address this complaint and update the Commission on the resolution.

@AirtelNigeria @ConsumersNCC @NgComCommission This is not about my number. The Airtel ODU package is a fraud

@AirtelNigeria @ConsumersNCC @NgComCommission How is this fair? I'm paying for a supposed 50Mbps plan, but my actual speed is crawling at 170kbps right now. This is unacceptable! 😡

@GloWorld @proudibadanboy Please update the Commission on the status of this complaint.

@AirtelNigeria @bio5naim @bio5naim Kindly provide update on the status of this complaint.

@bio5naim @ConsumersNCC Hello @bio5naim, apologies for the experience. Please note that we have responded to you via DM. Thank you. ^Ladi.

@AirtelNigeria "Kindly be patient" isn't a solution. After 22hrs, there's still no update or resolution. The repeated scripted replies show poor customer service. Either restore my line or provide a clear timeline. Enough of the generic responses. @ConsumersNCC

@MTN180 @sammyeditor @fccpcnigeria @MTNNG Further to previous follow-ups, kindly provide a substantive update on this complain including the outcome of your investigation and actions taken towards resolving the issue.

@sammyeditor @ConsumersNCC @fccpcnigeria @MTNNG Y’ello! Thank you for contacting MTN. We apologize for the delayed response and the reported issue regarding the pending always on data allocation. Kindly DM the affected phone number as well as the date and time of the transaction for verification. Thank you. ~ CA

@ConsumersNCC @fccpcnigeria are you aware that @MTNNG has been clearing our data since Sunday and that they can't explain it. I have called their customer care and the guy didn't have a clue only that the it was a system error. Why can't we work with the data we paid for?

@AirtelNigeria @Medullah3 @NgComCommission Further to previous follow-ups, kindly provide a substantive update on this complain including the outcome of your investigation and actions taken towards resolving the issue.

@Medullah3 @ConsumersNCC @NgComCommission Also, please confirm if the network issue is a general challenge at your location via DM. All inconveniences regretted. Thank you. ^Lola x.com/messages/compo…

Omoh, I’ve never seen anything like this before😳, see how the water changed color in just few seconds🙆🏼‍♂️. This is happening in Rivers state as legendary Nollywood actress Hilda Dokubo cr!es out 💔

@AirtelNigeria @_LOE10 Kindly provide an update on the actions taken towards resolving this complaint.

@_LOE10 @ConsumersNCC All inconveniences experienced are deeply regretted, and we appreciate your patience and understanding as we work toward a lasting solution. Thank you. ^Abosede.

Dear @ConsumersNCC and @fccpcnigeria, I am reporting @AirtelNigeria for unresolved data depletion. My data usage hasnt been billed accurately. I logged complaint ticket #9907263363275 with them about a week ago, but no resolution, rather data depletion got worse. Kindly intervene

@AirtelNigeria @1bammy_ @NgComCommission @1bammy_ Further to previous follow-ups, you are hereby instructed to immediately provide an update on this complaint within 24 hours, as no feedback has been received from you, and you have breached the SLA.

@ConsumersNCC @1bammy_ @NgComCommission Hello @ConsumersNCC, please be informed that the subscriber has been responded to and advised that the issue is being given top-priority attention. He has also been assured that feedback will be communicated to him as soon as it becomes available. Thank you. ^Sam. x.com/messages/compo…

AIRTEL ODU is now certainly bad for gaming 160ms in fc26 I’m tired

@MTN180 @Jid3nisWeb3 @MTNNG @Jid3nisWeb3 @MTNNG Please provide the requested information to facilitate the resolution of your complaint.

@ConsumersNCC @Jid3nisWeb3 @MTNNG Y'ello @ConsumersNCC, thank you for reaching out. We have not received a message from @Jid3nisWeb3 via DM to aid support. Thank you. ~RA

I regret buying this MTN 5G MiFi 10 days ago. There is no difference between it and the normal 4G network. The internet speed is too low for a 5G product. I just wasted ₦70,000. 💔

@GloWorld @lanre4t @NgComCommission @fccpcnigeria @lanre4t Please update the Commission on the status of this complaint.

@NgComCommission @ConsumersNCC @fccpcnigeria Hello, @lanre4t. Thank you for reaching out to us. We apologize for the browsing issues you are experiencing. Please try toggling your device’s flight mode on and off, then reconnect. If the issue persists,please revert with your number for further assistance. We regret any inconvenience caused. **Yewande

Know wetin dey make una Voice and Data shake #ConnectingNigeria #NCCNigeria #ConsumerIsKing #TelecomAwareness #QualityOfService #RightToBeInformed

@GloWorld @OeaWilliam90005 @NgComCommission @OeaWilliam90005 Kindly provide the details requested by your service provider to enable further assistance on this complaint.

@OeaWilliam90005 Hello, @OeaWilliam90005. We are sorry to hear this. May I know if you have received the data plan or a refund yet? If not, please share your number with us via our DM for further assistance. @NgComCommission @ConsumersNCC - Jane

The mobile data vs WiFi conversation never really ends. Both have their place, both have their fans.  Where do you stand? Tell us in the comments. Dial *312# to get data offers, or visit any Gloworld office to get a Glo router #GloUnlimited #ThisorThat #Gloworld

@ChiefBehemoth_ @MTNNG @MTN180 This serves as a reminder requesting that you provide an update on the resolution of this ongoing consumer complaint.

@ConsumersNCC, Airtel responded & has said they’re on top of the situation. MTN hasn’t, and they were, in fact, the more problematic of the bunch.

@NgComCommission, I have been locked out of the internet for the entirety of today, courtesy of MTN & Airtel. I’m certain today’s deplorable service falls short of your QoS thresholds. Kindly look into this failure & have them compensate me, per your recent directives.

@GodOfWar1759 @NgComCommission @MTNNG @MTN180 @MTN180 Kindly address this complaint and update the Commission on the resolution.

@NgComCommission @ConsumersNCC Please kindly tell @MTNNG @MTN180 How the 7G monthly subscription I did yesterday is now has 2.61G remaining? MTN ahs been robbing me of my data for months so I decided to check and beore careful of my data usage.

@AirtelNigeria @Medullah3 @NgComCommission Further to previous follow-ups, kindly provide a substantive update on this complain including the outcome of your investigation and actions taken towards resolving the issue.

@ConsumersNCC @Medullah3 @NgComCommission Hello @ConsumersNCC, please be Informed that Customer compliant is still under review by our resolution Team. Kindly note that feedback will be provided as soon as the review is concluded and a resolution is reached. Thank you. ^Raphael.

@MTN180 @MrPa_Johnson @disloman @MTNNG @NgComCommission @fccpcnigeria This serves as a reminder requesting that you provide an update on the resolution of this ongoing consumer complaint.

@ConsumersNCC @MrPa_Johnson @disloman @MTNNG @NgComCommission @fccpcnigeria Hello @NgComCommission, Apologies for the late response. The support team is addressing the complaint. Feedback will be shared with the customer as soon as the issue is resolved. Thank you. ~WA

Despite opting out of daily data usage notifications on @MTNNG using *312*600# @MTNNG still stresses me out every single day. So please @ConsumersNCC @NgComCommission @fccpcnigeria what do I do to stop getting these messages? Thank you

@AirtelNigeria @IamSolomonKing Further to previous follow-ups, kindly provide a substantive update on this complain including the outcome of your investigation and actions taken towards resolving the issue.

@IamSolomonKing @ConsumersNCC Hello @IamSolomonKing, we appreciate your response. Please be informed that we have responded to you via DM, as the information shared is currently under review. Kindly note that feedback will be provided in due course. Thank you for your patience and understanding . ^Feenah

@AirtelNigeria your network is very terrible for 2 days now even with having decent 5G network coverage. This is cheating and need to be compensated. @ConsumersNCC

@AirtelNigeria @osmoses_ This serves as a reminder requesting that you provide an update on the resolution of this ongoing consumer complaint.

@osmoses_ @ConsumersNCC Hello @osmoses_, apologies for the delayed response. We sincerely regret any inconvenience or frustration this may have caused and appreciate your patience and understanding. Thank you for bringing this to our attention. ^Abosede.

@T2mobilengCare @T2NigeriaCare don shutdown themselves as you can’t reach them. They just take your money. I said it last week, @AirtelNigeria is doing 5G yahoo advert but even 4g them never reach. MTN Agba yahoo on 5G wey Dey waka like 1g. @ConsumersNCC

@KarkundiLar @MTN180 @MTNNG @MTN180 Kindly investigate this claim further and update the Commission on the outcome of your investigation and the current status of this complaint.

@MTN180 @ConsumersNCC @MTNNG I subscribed on 25th of June, to expire on 25th of July. I wasn't able to use from 25th of June till July 10 (15 days) but you're extended an extension for 7 days from 18th to 25th of July for a subscription that will originally expire on July 25th. Ori yin ti gbale.😂

It's over 2 weeks now and I still cannot access the Internet because a configuration that can be done within 5 mins is taking @mtnng @MTN180 forever and @ConsumersNCC is just as useless at protecting consumer right. This is madness.