Freedom Pass helpline will be closed over the bank holiday.
We will reopen on Tuesday 7th April at 9am.
If you need to contact us, please email info@freedompass.org or call 0300 330 1433. We will respond on our return.
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Freedom Pass
1K posts
Freedom Pass
@FreedomPassLDN
The official Twitter for the London Freedom Pass, run by @LondonCouncils and giving free travel to older or disabled Londoners - paid for by your council.
London, United Kingdom Beigetreten Nisan 2012
225 Folgt757 Follower
@paulapeters2 We wish to clarify that there are no plans to undertake a review of the Freedom Pass at this time. We acknowledge that our earlier response may have caused confusion or concern and apologise for any misunderstanding.
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#LondonFreedomPass
When the media said the older freedom pass had been saved, that’s not accurate
A review of the older person london freedom pass is still happening
Freedom Pass@FreedomPassLDN
@paulapeters2 Thank you for the message, currently there is no decision as to whether or not the Disabled Persons Freedom Pass will be included in the review. At present, there are no plans for a public consultation, but further information will be shared once the details have been finalised.
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@paulapeters2 Thank you for the message, currently there is no decision as to whether or not the Disabled Persons Freedom Pass will be included in the review. At present, there are no plans for a public consultation, but further information will be shared once the details have been finalised.
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@FreedomPassLDN can london councils answer the following questions please re the review of Freedom Pass
1. The review of the Freedom Pass re affordability & proposed changes does this include disabled freedom pass
2. Re proposed review when could consultation be launched?
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The Freedom Pass contact centre will be operating as follows over the festive period:
23 - 24 Dec: 9am to 5pm
25 Dec (Christmas Day): CLOSED
26 Dec (Boxing Day): CLOSED
29 – 31 Dec: 9am to 5pm
1 Jan (New Year’s Day): CLOSED
2 Jan: 9am to 5pm
Merry Christmas and a Happy New Year
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Reminder to Passholders with passes expiring on 31st March 2026
Once you receive your new Freedom Pass
please destroy your old card (expiry 31/03/2026) to avoid confusion or misuse.
#FreedomPass #AccessibleTravel
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Renewal Update – Older Persons Freedom Pass
Passes expiring 31 March 2026 are now being renewed.
You don’t need to apply. Eligible passholders will receive theirs automatically.
📬 Check your address is up to date.
🔗 freedompass.org
#FreedomPass #LondonCouncils
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@TomRyanElliott Hi there, I'm very sorry that you have experienced such long wait times today. Can I please clarify if you were calling 0300 330 1433, and if so which option you chose/what the purpose of your call was? Thank you.
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@FreedomPassLDN do you ever pick up the phone? Have been waiting for over 30 minutes
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Renewal Update – Disabled Persons Freedom Pass
Your borough is writing to pass holders who need to confirm their eligibility. Please respond promptly to avoid any disruption to your service.
🔗londoncouncils.gov.uk/services/freed…
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Freedom Pass retweetet
Is your Freedom Pass expiring on 31st March 2026?
This year, Older Person's Freedom passes are being auto-renewed. You do not need to do anything.
You will receive your new pass by January 2026.
Find out more about the renewal: londoncouncils.gov.uk/services/freed…
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@Peace8556674843 @londoncouncils That's great news. Thank you for letting us know. Happy travelling :)
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@FreedomPassLDN @londoncouncils Thank you. I’ve actually got this sorted eventually. Someone their ends had put in wrong digit to my address. It’s been rectified. Giving thanks 🙏🏼
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@Peace8556674843 @londoncouncils Good Morning, Apologies for the delay in responding and thank you for your patience. I will send you a direct message to help get this resolved for you.
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@londoncouncils @FreedomPassLDN Renew. I’m having problems receiving one. I’ve sent my details 3 times. Yet the response is they have the wrong information yet I got the letter asking me to update my over 60’s. To my address they can’t seem to find?? Error their ends but I’m the one getting the stress
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@ladams888 Good morning. Apologies for the delay in responding and thank you for your patience. At present, we do not have any plans to digitize the Freedom Pass. While this may be considered as part of future development, to clarify, there are currently no plans to implement this change.
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@FreedomPassLDN Any chance of an answer?
LAdams@ladams888
@FreedomPassLDN When will we able to add the Freedom Pass to our Apple/Google wallets? It is the only card I have to take out with me as all the rest (credit cards, membership cards, plane tickets, theatre/cinema tickets) can all be stored within Apple wallet
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@Melaniebrowder1 Thank you for clarifying. Much appreciated. I hope you enjoy using your pass.
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@FreedomPassLDN I now have my freedom pass.. but thank you
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Due to higher than normal call volumes between 9am and 11am, wait times are longer than usual. Where possible please call between 11am and 5pm to allow us to answer your call promptly and to reduce your wait time. You can visit londoncouncils.gov.uk/services/freed… for more Freedom Pass info
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@Melaniebrowder1 Hi there, I'm very sorry to hear you experienced such long wait times. Can I please clarify if you were calling 0300 330 1433? Thank you.
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@FreedomPassLDN I have been waiting for over an hour, Can someone please answer the phone.....
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@droidarmy12 Hi there, I have sent you an email so we can resolve this for you.
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@FreedomPassLDN my email address is not the same as twitter email, but can also be contacted on 079-462-34282 woody1511@gmail.com thanks in advance
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@FreedomPassLDN - sorry if I am repeating my message sent *which I now can't find), I have not been able to cancel my lost Freedom P\ss, nor able to renew it online-as the ste freezes before I can add credit/debit card details...it did work once, but said my card error - false.
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@mintygriff I'm sorry that you have had difficulties getting through to our phone lines. I have sent you a direct message to discuss your brothers renewal further.
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@FreedomPassLDN I have been trying to contact via phone and email about renewing my brothers pass.
How can he find out whether a letter was sent/lost or if he has to completely re-apply?
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@Chiswickman I'm sorry that you have had difficulties getting through to our phone lines. I have sent you a direct message to discuss further.
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@FreedomPassLDN At the moment your Freedom Pass system cuts off 5 seconds into a call. The whole thing appears to be in disarray #FreedompassLDN
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@droidarmy12 @iSimonara Please follow our account first then click on the envelope icon on our profile, which will open your secure messages.
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@FreedomPassLDN @iSimonara How do we send a direct message?
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@rradia10 @londoncouncils Hi there, to send us a direct message you first have to follow our profile. Once we have your email address and phone number we can assist with your query. Thank you.
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I have tried to contact @londoncouncils 3 times via email, in regard to freedom pass. Can someone please respond?
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@iSimonara Hi Simon, thanks for your message. Can you please send us a direct message so we can discuss this further.
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@FreedomPassLDN I’m trying to call on behalf of my elderly dad and you’re not even keeping me on hold. The line is just cut every time!
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