Fuuse - The power behind EV charging

@amandasoanes Hi Amanda, sorry about your partner's experience at one of our customer's chargers. If it's a public charger then it absolutely should have a support number visible on the charger. Please can you send us a DM with a few more details of where the charger was and what happened.

@Fuuseio my partner is trying to charge his car at one of your charge points, can’t find any way to contact support over the telephone or web chat? Hardly 24/7 driver support ?! Your customer service is non existent so pray do tell me how is he meant to charge his car?

@mousey2410 Hi Stuart, apologies for the experience you had. I've sent you a DM with some questions in.

@Fuuseio Hi used one of your chargers yesterday, one worked fine and one didn’t work. Still charged me £20 for the privilege and hasn’t refunded me yet? No way of contacting you guys thru the app!

@FalkoVanHool Hey Falko, sorry to hear about the trouble you had charging. All pre-authorisations are released within 48 but if you send us a DM we can take some details and have a look into what went wrong with the session.

How the heck do I contact you @Fuuseio as your dysfunctional charger in Aberystwyth wasted me 15 minutes + took £35 and gave me NOTHING. The one next to it worked and charged me £11. 1st one still not reversed. You seem UNCONTACTABLE. #EV #charging

What an amazing experience! So exhilarating and the best way to take in Morecambe Bay. So proud of everyone who has helped me raise £800 (so far!) for @LancsMind. Brilliant @Fuuseio #MentalHealthWeek

Ready for action! @LancsMind @Fuuseio

In a few hours I'll be taking to the sky in support of @LancsMind on behalf of @Fuuseio! Still time to donate to this fantastic cause justgiving.com/page/dan-skydi…

This Saturday, I'm jumping out of a plane to raise money for @LancsMind and @MindCharity on behalf of @Fuuseio! If you'd like to sponsor me click the link. Disclaimer: sponsorship does not mean you get to push me out the plane . #MentalHealthAwarenessWeek #eyJkb25hdGlvbklkIjoiMTEyNjI1NTE1NSIsImN1cnJlbmN5Q29kZSI6IkdCUCIsImRvbmF0aW9uVmFsdWUiOiIxMDAifQ==" target="_blank" rel="nofollow noopener">justgiving.com/page/dan-skydi…

@MicrosoftUK @Azure Logins and other account activities appear to be working again now. We are still awaiting confirmation from @MicrosoftUK @Azure that things are definitively fixed but things are definitely improving.

@MicrosoftUK @Azure have updated that they have now "deployed mitigation steps to bring the service back to full health". We are continuing to see issues with logins but hopeful that these mitigations will provide a resolution shortly. We will continue to update as we know more.

Users may currently be unable to log in to our platform and mobile apps due to an outage with the Microsoft AD Directory B2C service which underpins our accounts. This means charging via the app or web isn't working, but contactless and external cards should work if available.

@kevin_barton Hi Kevin, sorry you're unable to login. We are currently facing issues with our login authentication system due to a Europe wide outage of the Microsoft service that underpins it. We'll update once we have more information. Are you stuck trying to charge at the moment?

@Fuuseio such a shame your app doesn’t recognise my already registered details, reset pw 5 times and still won’t let me in and your customer services does not work on a bank holiday weekend #poorcustomerservice #CustomerExperience #customerservice #dontworkbankholidays

@Spikebmth @OctopusElectro Thanks for the feedback. We'll pass it on to the operator. If you're already using the Fuuse app then they can also be accessed via that as well.

@Fuuseio @OctopusElectro Ok. Thanks for the info. Shame it'd be yet another app/sign in, will probably charge elsewhere in this case!

@Fuuseio hi ya, are your chargers partnered with @OctopusElectro ??

@Spikebmth @OctopusElectro These chargers are operated by eCharge and, unfortunately, aren't currently setup to allow access via @OctopusElectro. It looks like you can pay anonymously via the web, or by creating an account in the eCharge app.

@Fuuseio @OctopusElectro Thanks for the reply, we're at Doubletree Coventry CV22ST next weekend, so hoping for a top up! Only zapmap lists your chargers there, rather than @OctopusElectro or Plugshare.

Explore the impact of the UK's 3G phaseout on EV chargers and discover how Fuuse ensures seamless connectivity with 4G SIMs. Ready to future-proof your EV charging? #PoweredByFuuse 💡🔋 Read the full post: eu1.hubs.ly/H07zSPj0 📖 #FollowFuuse #ThePowerBehindEVCharging

We are delighted to announce that we are now ISO 27001 certified! 🎉 An international standard to manage information security. Well done to our brilliant team for achieving this 🙂 #FollowFuuse #ThePowerBehindEVCharging

Fuuse is officially on the @EVAwards24 shortlist for Best Data or Software Innovation! 🎉 We hope to see you at the awards ceremony on 6th March, hosted by M & M Contractors! #FollowFuuse to keep up with all our exciting news and updates! #ThePowerBehindEVCharging

🇮🇪 Fuuse Ireland 🇮🇪 Did you know you could get €300,000 government funding towards your EV charging infrastructure in Ireland? Take a look at our latest blog post to find out more: eu1.hubs.ly/H079fNP0 #FollowFuuse #ThePowerBehindEVCharging

🎉 Happy New Year! 🎉 We have an exciting 2024 planned here at @Fuuseio with new partners, new products and new people all to be announced! Watch this space...