Octopus Electroverse ⚡️

It’s time for another Electro Beat: your monthly dose of EV news! 🗞️ Read the full roundup and catch up on everything shaping the EV world right now! 👇⚡ 🇬🇧 bit.ly/electro-beat-a… 🇩🇪 bit.ly/electro-beat-a… 🇫🇷 bit.ly/electro-beat-a… 🇪🇸 bit.ly/electro-beat-a… 🇮🇹 bit.ly/electro-beat-a… 🇵🇹 bit.ly/electro-beat-a…

@fernsforays Hey Fern, responded to your DM!

@OctopusElectro I have sent you a DM

@OctopusElectro hi my Electroverse card is still not working despite setting up direct debit on octopus account . I am stuck in France with low charge at a charger right now needing help asap

@MAJ_W Bonjour ! Cela me semble anormal. N'hésitez pas à nous envoyer un message privé ou un e-mail à bonjour@electroverse.com afin que nous puissions examiner cela plus en détail avec vous. Nous attendons votre réponse avec impatience. 🙂

J'essaye de commander une carte @OctopusElectro mais visiblement pas moyen de valider le choix de son pays... on peut choisir mais le choix n'est pas enregistré. Quelqu'un connais un moyen de les contacter pour trouver une solution ?

@greenstripshow 43 capitals in an EV is seriously impressive ⚡🌍 We’re honoured to have been part of the journey so far! Thanks for taking us along for the ride 💜 Wishing you safe charging and smooth roads as you continue towards all 49… and eventually around the world 🚗⚡

Thank you @OctopusElectro for being there along the way , love your map feature on the app :) en.wikipedia.org/wiki/Chi%C8%99…

#Chișinău CAPITAL NUMBER 43 Just 6 more to go :) out of 49 capitals of Europe I’ve driven an electric car in , 3 more coming this week ; Baku , Tbilisi & Yerevan Then 3 left are Moscow, Minsk & Kyiv I hope to do those before I set off around the world #EV6060 #RTWev80

@jankowski_45454 Please feel free to flick us a DM confirming your Octopus account and email, and Electroverse account and email, and we can look into this with you! 🙂

@OctopusElectro Please can you advise on how i change my electroverse e mail address to match my Octopus one to allow me to link the accounts as i have sent numerous e mails and am gettiing no where, cannot believe how something so simple is made so hard.

@jankowski_45454 Hi Peter! If your account is set up via email+password, you should be able to just email our team to get it swapped over. If set up using Google/Apple, you may have to create a new account, since your current one is locked to that 3rd-party service.

“It’s like stepping into the future every time I drive, and I love that!” 👉 electroverse.app/EVtippingpoint The Big Octopus Driver Survey (in collab with AutoTrader) is officially out! With 11,500+ UK drivers surveyed, fuel driver beliefs & EV driver realities reveal staggering gaps between assumption and experience. The verdict? The reality isn't just better than the myth, it’s fundamentally more fun. 📊 Get the full insights by downloading the report!

@debsmelbourne Hiya Deborah!  I have replied to your DM now. Many thanks again for your patience so far, we really hope to get your credit code sent out for you ASAP - fingers crossed! 🤞

@OctopusElectro I have sent you a DM with regards to my £500 charging credit. I have reached out via phone and email and I am not getting anywhere!

We are always trying to improve the Electroverse experience, so if you have any features you would like to see, such as more language flexibility please add these through our Upvoty Platform here!  electroverse.upvotyfeedback.com For now, please send us a DM so we can get this sorted for you!

Hi there!  While our system is set up to automatically add a language based on the country you set, that of course should not be the only option!  Please flick us a DM and confirm your Electroverse account and email, and we can make sure your language settings are set to English 🙂

Hi @OctopusElectro today I registered in your service. Why do you assume that if I live in Switzerland I must speak German, French or Italian? Why I cant use the app in English if I want to? Localization automation just derived from the country of residence is a simple mistake.

@anthslife Hi there! It looks like you are trying to reach out to Octopus Energy, rather than ourselves at Electroverse (who are all about public EV charging)! Please reach out to the team over at hello@octopus.energy, who should be able to help with your Home Mini. 🙂

Love using Electroverse? Tell us what’s working for you! 💬⚡ Whether it’s route planning, live charger availability, charging insights, easy payments, or discovering new networks across Europe - your reviews help us understand what EV drivers value most. Plus, your feedback helps shape future updates and features in the app… 👀 Got a favourite feature? Leave us a review and let us know! 👇 ⭐ Trustpilot: bit.ly/TrustPilotElec… 📲 App Store / Google Play: bit.ly/ElectroverseAp…

@sam_smith0717 Hiya Samantha! 👋😁 Occasionally, the operator may delay sending session data, which could result in a delayed receipt and a delay in your being charged. Once they send that over, it should be reflected in your account :)

@OctopusElectro used our Electroverse card yesterday, the charge went fine. However I have no confirmation I did this charge or had a receipt through. When can I expect this? Used this service for over 18 months and this is the first time encountering this problem.

@GHunter85735315 @g__j 👋 We apply your discount to whatever rate the operator sends us, so if they've sent an off-peak rate, you're still saving! While we don't have an Agile discount, keep an eye out for our clever Plunge Pricing when green energy is cheaper. ⚡

@g__j @OctopusElectro Question -why can you not double stack offers? Eg Osprey off-peak & IOG & Go customers can’t get a further discount. Also why no discount for Agile customers? Eg today prices are high . Also noticed both BE EV & Osprey are cheaper direct

@EarlTheLeaf @InstaVoltUK @OctopusEnergy @McDonalds @electrifygb @road_electric @NissanUK @ElectrifyingCom @Everyth1ngElec @chargingstatus That's great to hear! Happy travels 🌊🍦⚡️

@OctopusElectro I’ve just public charged for the first time this year on a trip up to the Yorkshire Coast.⚡️ I only needed a short rapid charge here to ensure we could get there and back from South Nottinghamshire. It was so quick, easy AND cheaper with just one tap of our Electroverse card.🐙

The sun’s out and Electroverse users are hitting the road! ⚡️☀️ From coastal adventures to countryside escapes, electric road trips are on the Spring agenda - and planning them has never been easier. 🗺️ Need a little inspiration before you set off? Head to the Electroverse Community section for our latest blogs - packed with tips, guides, and everything you need to make your next electric road trip seamless. 🔌👇 🇬🇧 bit.ly/find-ev-charge… 🇩🇪 bit.ly/Electroverse-R… 🇫🇷 bit.ly/meilleurs-gadg… 🇪🇸 bit.ly/cargar-coche-e… 🇮🇹 bit.ly/tessere-ricari… 🇵🇹 bit.ly/melhores-gadge…

@crhunter32 @OctopusEnergy Hi 👋 If you're eligible, you'll see the linking option in your payment section in your app. If you're having issues, please DM us your account number, and we can help you 🙂

@OctopusEnergy is it possible to link my Octopus and @OctopusElectro accounts?

Photo Competition Bonus Category time! 🤩📸 Upload a photo of a Plug Inn charger (formerly Mobilize) to the Electroverse app in the month of May and you'll automatically be entered into the Electroverse Photo Competition! 😎📲 Two entrants will win 15€/£ Electroverse credit each! 🎉 Want more info on how to win up to 30€/£ in other categories? Check out our blog below! 👇 🇫🇷 bit.ly/Concoursphotom… 🇬🇧 bit.ly/ElectroversePh… 🇪🇸 bit.ly/Concursomensua… 🇮🇹 bit.ly/ConcorsoEVfoto…🇵🇹 bit.ly/Concursomensal… 🇩🇪 bit.ly/MonatlicherFot…

@GHunter85735315 @OctopusEnergy As an EV charging platform, we offer discounts to energy customers on EV tariffs. This gives you a discount for your public EV charging through Electroverse. We always try to get great deals for our customers, sometimes operators will have a different rate if charging directly.

@GHunter85735315 @OctopusEnergy Hi 👋 Please can you DM with your account number, and we can take a look for you.

@OctopusElectro @OctopusEnergy public charging question! Discounts why is going direct cheaper than yourselves eg BE.EV. Price showing 84 p before discount & 72 p direct . Also direct offer 2 membership offerings can you double stack iOG discount?