Mackenzie Investments

Prerna Mathews, VP, ETF Product Strategy, @MackenzieInvest, and her team joined us to open the market and celebrate the launch of four new ETFs: 🔹 Mackenzie Canadian Government Long Bond Index ETF (TSX: $QLB) 🔹 Mackenzie Canadian Ultra Short Bond Index ETF (TSX: $QASH) 🔹 Mackenzie US Government Long Bond Index ETF (TSX: $QTLT) 🔹 Mackenzie All-Equity Allocation ETF (TSX: $MEQT) Mackenzie Investments is a leading investment management firm with $186 billion in assets under management as of September 30, 2023. Mackenzie provides investment solutions and related services to more than one million retail and institutional clients through multiple distribution channels. For more information, visit: mackenzieinvestments.com

Our teams across the country showed off their charitable spirit last week to support the #MackenzieTogether Charitable Foundation. Huge thank you to everyone who participated! 💙🧡

Mackenzie Investments has been a steadfast supporter of Furniture Bank since 2011. Their amazing team of 21 volunteers refurbished 26 items, assembled 28 more, and directly supported 38 deserving families. Thank you, Mackenzie Investments! 🏡❤️ #Charity #CorporateVolunteering

@Ruthless_in_TO Hi Ruth.  We sincerely appreciate your patience.  If you are unable to get through to TransUnion, please contact the Mackenzie Client Relations team who will be able to assist you- 1-800-387-0614.

@MackenzieInvest Cutoff to register is now 10 days away & there is still a lengthy hold with TU to get them to sort an activation code that didn’t work. You’ve had 12 weeks to improve service & it looks like nothing has been done. Will you be extending the registration deadline?

@kemosite @TU_Canada @equifaxcanada Hi Kevin, thanks for reaching out. We deeply apologize for the inconvenience this incident has caused. Please contact Mackenzie Investments at 1-800-387-0614 for assistance. Thank you for your continued patience.

Another day, another farcical run-around from @TU_Canada. Hey @MackenzieInvest: Any change you can ditch these clowns and offer protection from @equifaxcanada instead?

@BevBml22 2. Personal information is required to enroll for the credit monitoring service, which is why investors must enroll themselves. Enrollment can be done any time before August 31, 2023.

@BevBml22 1. We sincerely apologize for the call centre wait times and take data protection and privacy very seriously. Thank you for your continued patience in trying to speak with a live agent.

@GaryKroeker Hi Gary – We deeply apologize for the inconvenience and take data protection and privacy very seriously. Personal information is required to enroll for @TransUnion credit monitoring, which is why investors must enroll for the online service themselves.

As custodian of many accounts its only Prudent MacKenzie Finacial accepy the lead role &responsibilty to ensure clients r protected from future fraud 2 have a client take a self help activation is not acceptable and simply says Mackenzie doesnt care is shirking reponsibility

@TanC33 @TransUnion 2/ We are proactively working with TransUnion to manage the high volume of calls and appreciate people’s patience. Please note that TransUnion's call center is open Monday to Friday from 8am to 8pm ET.

@TanC33 @TransUnion 1/ Hello, we sincerely apologize for the wait times. The TransUnion call centres are doing their best to address all client concerns as quickly as possible by enhancing service capacity to help manage call volumes.

@GanzhornRob 2/ ...reliably and safely protected by providing comprehensive and secure credit monitoring of key changes to your TransUnion credit file, including alerts if anyone applies for credit in your name.

@MackenzieInvest hey Mackenzie your client offerings in response to the data breach are underwhelming. The offer of credit watch from transunion is just a start. Why wouldn't you provide this offer for Equifax as well? That's the largest and most used credit agency.

@GanzhornRob 1/ Hi Rob, TransUnion is a global leader in information and risk management, with over 50 years of credit experience and operating in more than 30 countries. With 90,000 data sources, providing over 3 billion updates per month, TransUnion ensures consumers are...

@Nico_RealEstate @YouTube 3/ To register, please visit mytrueidentity.ca. We take data protection and privacy very seriously and deeply regret any concern or inconvenience this incident has caused.

@Nico_RealEstate @YouTube 1/ Hi Nico, we can confirm that the letter in your video is legitimate. We commenced actions to notify impacted investors as soon as we confirmed that personal information was involved in the cybersecurity incident with InvestorCOM, relating to one…

Beware of THE MACKENZIE INVESTMENTS Letter Scam! youtu.be/tM3pidphbIE via @YouTube

@Nico_RealEstate @YouTube 2/ …of its technology suppliers, GoAnywhere. Notifications began on April 27, and as noted in our letter, we’re offering credit monitoring and identity theft insurance at no cost to you through TransUnion’s MyTrueIdentity online monitoring service.

@aaron_robb @heymaryskate @TransUnion 2/ We are proactively working with TransUnion to manage the high volume of calls and appreciate people’s patience.

@heymaryskate @TransUnion @MackenzieInvest Same here. My account that i just registered came back with a "Identity Verification System Temporarily Unavailable" and then shows as Locked, and asks me to call to continue registration. This just sounds like a scam.

@TransUnion @MackenzieInvest Turning to twitter as nothing else works. MyTrueIdentity set up failed, error msg said to call a number that never picks up. On hold for six hours yesterday, back on hold today. The "dedicated" call centre rings, then disconnects. Help? This isn't ok

@aaron_robb @heymaryskate @TransUnion 1/ Hi Aaron, we sincerely apologize for the long wait times. Call volumes have been particularly high. The TransUnion call centres are doing their best to address all client concerns as quickly as possible by enhancing service capacity to help manage call volumes.

@amtwiter 2/ We are proactively working with TransUnion to manage the high volume of calls and appreciate your patience.

@MackenzieInvest Horrible experience trying to get to TransUnion for credit monitoring. Unsuccessful. I do not want my life to be tied to a telephone line because of carelessness by Mackenzie or their subcontractor. Need Privacy Commissioner to step in.

@amtwiter 1/ We sincerely apologize for the long wait times. Call volumes have been particularly high. The TransUnion call centres are doing their best to address all client concerns as quickly as possible by enhancing service capacity to help manage call volumes.

@SandraCurSamson @TransUnion 2/ ...to help manage call volumes. We are proactively working with TransUnion to manage the high volume of calls and appreciate your patience.