Nathan Quick

@group1autouk I've DM'd you

@NathanioQuick Our team will be in contact within 24 hours to provide an update on the matter for you. Please send us a DM if you don't hear back from the team by the end of tomorrow. Thank you.

@group1autouk struggling to get your Group 1 Assured to respond properly to a post purchase issue. I've had to get the finance company involved instead of a simple refund being issued. It's not good customer service and has ruined the purchasing experience. Help!

@group1autouk Thank you. Do you have a rough guidance for when someone will respond to me please?

@NathanioQuick Thank you for your patience while our team investigates this further. We can confirm the team has seen this and is actively discussing it with the site. They will be in touch with you directly if they require any further information. Thank you.

@OctopusEnergy can someone please update me on the complaint that's been open for 5 months now? Certainly not customer focused.....

@group1autouk I have emailed the address as requested. I hope you can help resolve the issue and try and change my perception of the Group 1 Automotive group.

@NathanioQuick Hello @NathanioQuick, we're sorry to hear this and would like to investigate this further. Please can you email our team directly on 'tellusmore@group1auto.co.uk' and they will be able to look into this further. Thank you.

@TitsOut @OctopusEnergy I've had similar confusing exchanges with octopus and Ohme. As clear as mud

Hey @OctopusEnergy, which of these is true, your website or your customer services?

@flynorse you've delayed our flight from today to tomorrow. How do I contact someone to discuss? What happens with our car parking and hotel bookings? What a poor start to our experience with @flynorse

@IKEAUK @IKEAUK it's unacceptable to be told 72hrs for the refund again and then be told it can take up to 10 days! This is not very consistent and not really good enough when we've been waiting for a refund for 6 weeks! Pull your finger out please

@IKEAUK help, we returned a £6 item at Thurrock on 26/10. We've yet to receive our refund and chased on live chat multiple times. Now told to go back to Thurrock. This is unacceptable and poor customer service. We're fed up of being passed around...

@IKEAUK I'll DM, but if it doesn't get resolved quickly it will be made public again

@NathanioQuick Hej Nathan, I am sorry to hear this. Please can you send me a DM with your proof of purchase, full name, full address, contact number and email address. Thanks, Becks twitter.com/messages/compo…

Is @OhmeEV the worst EV charger in the UK market? Quite possibily if you read the app reviews play.google.com/store/apps/det… #PoorCustomerService #PoorSoftware

@OhmeEV another problem with our charger after you've updated software. You and @OctopusEnergy need to discuss as I'm getting mixed messages from your support teams about what rate I'm being charged at. Apparently management is too busy to call the customer... #PoorService

@AutoPap I saw your original post and there were a lot of wet wipes replying to your facts. Why can't they just accept that someone's experience might differ from yours?

All fkin day I’ve had comments like this 😵‍💫

@OhmeEV Another week on and another week of poor customer service and no further progress in resolving the issues... No attempts at call this week

@NathanioQuick We're sorry to hear you haven't heard from the team Nathan, we're escalating this now.

@OhmeEV and @KiaUK please sort out your integration issues. It is frustrating for the charger not to communicate correctly with the car. It makes for a terrible experience. Please help and sort it out, please provide a proper timeline to fix

@OhmeEV You need to consider that people work and needing access to both car and charger during normal working hours ins't easy.

@OhmeEV Well it would've been good to try and attempt to do some troubleshooting with your team today as arranged on the phone. But 2.5hrs after the scheduled call I've given up. Further disappointment, didn't think I could get more frustrated!

@NathanioQuick Hi Nathan 👋 Even without an API connection, if the tariff is correctly integrated then the Ohme won't charge unless it's at the off-peak cost (no matter the time of day). The Ohme won't ignore rules to the detriment of your wallet. An agent will call again to go through this. 😊

@OhmeEV But the car isn't integrating and so it starts charging because it's thinking it's at 0%. Meaning it starts charging at peak to try and meet the required time. No confusion from me, your product is not communicating with the car and therefore can't schedule properly. Fix your api

@NathanioQuick Hi Nathan 👋 We'll have an agent reach out again, we appreciate a VM is not sufficient. We think there has been some confusion here. We're aware the API might not work as expected from time to time but your tariff is integrating correctly so you can charge for less at peak times!

@OhmeEV I missed the call but listened to the VM. It didn't answer any of the questions I raised. Will you be buying back your chargers aren't working as advertised so we buy something that does? Does @OctopusEnergy know they're installing that doesn't work as advertised?

@NathanioQuick Hi Nathan 👋 The team have been investigating your case and you'll have a call from an agent today with an update.

@OhmeEV We're a week on and no further forward. DMing you hasn't provided any further action or support. Just a way to hide these conversations from public view. When are you going to fix your systems so that my charger works as intended? Not a good look or encouraging

@NathanioQuick As we said, it might be best if you pop us a DM with your contact details so we can call and walk you through non-API charging Nathan. You can unpair your Kia though, on the Ohme app go to the ‘My EV’ section and tap ‘Unpair my EV’. 😊

@OhmeEV I can't remove the Kia from my account to go to a non-API car. I've asked for support from your chat and via email and getting slow or incorrect information. Please answer my previous questions for how long I can expect to have a partially working charger

@NathanioQuick This would be because you're still charging as though there's an API connection when there isn't one at the moment! If you want to pop us a DM with your contact details, we can explain further how to charge without the API. Otherwise, take a look here: bit.ly/3ISvJml ⚡