Octopus Energy

@BooChilling Hey there, I've just got back to your DM to help. 🐙

@OctopusEnergy hiya. I’m sending a DM as we’re having some issues with the scratch card. Thanks.

@BooChilling Sleep definitely wins here now 😊 We wanted to make things fairer so every Octoplus member gets an equal chance to win throughout the day, without the morning rush. We're so excited to hand out these new prizes, best of luck with your first scratch card 🤞🐙

@OctopusEnergy I’m excited about the new scratch card thing if it means we’ll still get free coffees sometimes or other goodies. Shame it won’t be a guarantee anymore but setting my alarm for 5am was killing me! 🥱 Hope it works out as I know you’re trying to please customers.

@deepanshu_s Hey! The Vue offer will be sticking around in it's usual spot, check out the scratchcard for a chance to grab your free coffee! 🐙

@O_E_W @Andrewislington @OctopusEnergy Was it only for the coffee or or was for any octopus benefit such as Vue?

They’re changing my free coffee’s 😮 @OctopusEnergy

@cresslin1 Hey Linda, the coffee are still available and you can absolutely still snag one. Our new Monday Scratchcard means everyone gets a turn to win some exciting rewards and goodies. More on how it'll all work here 👉 youtube.com/shorts/xQxQ-Lh… 🐙

@OctopusEnergy very disappointed to hear we will no longer get our coffees it stopped me from looking at other energy suppliers but as my fixed deal is coming to an end next month there is no reason not to change supplier now.🙁

@CarrickBall_ Thanks Jack, this really does mean a lot to us 💜 We're here if you or your Nan need anything at all 🐙

@OctopusEnergy Thank you. It was a very testing time for us all and it makes me happy to know one part of the ‘new normal’ for my Nan was made comfortable by your staff Thank you for going above and beyond for your customers, like my Nan, many companies don’t. Please don’t change

. @OctopusEnergy Hi there, my Grandmother called up a couple of weeks ago as she needed some assistance with some information as she was taking on all the bills and needed some help finding out how to do everything correctly She said she has a really kind and helpful operator...

@ajb1975 Hey Angela, our coffee codes will still be up for grabs. They'll now be part of our Monday Scratchcards which means everyone will get a chance to snag rewards, goodies and new prizes 🐙

@OctopusEnergy so you lied last month then. I hope another energy company starts offering free coffees as it’s the only reason I stayed with you

@Peterporter80 Hey Peter, our Monday Scratchcard will mean it's fairer for everyone to snag some goodies without the early rush. There's free coffee, and a whole host of extra rewards like snacks, discounts, and other treats to enjoy 🐙

@OctopusEnergy "fairer free coffees" means we lose our guaranteed weekly treat for a chance to win on a Monday Scratchcard? ☕️💔 Will we be getting losing scratchies now? Asking for a very under-caffeinated loyal member. #Octoplus#OctopusEnergy#LoyaltyScheme#FreeCoffee

@steveprentice Hey Steve, the coffees are still around and you'll still be able to snag one 🙌 The Monday Scratchcards mean everyone is in with a chance (and you can still enjoy a lie in as they won't be running out early) plus there'll be other exciting goodies on offer too 🐙

Booooo, the end of @OctopusEnergy coffees this week, last one’s tomorrow. All I want is free coffee, it makes a real difference to my life. “VIP concert tickets, dream weekends away, once-in-a-lifetime experiences” are not for me, I just want coffeeeeeee. ☕️💔

Hey Hayley, the Monday Scratchcard includes coffees alongside lots of other prizes, with rewards won by chance. This means everyone has a fair opportunity to play throughout the day without the need to rush early in the morning. If you win a prize that’s not for you, you can simply reject it and try again next Monday.

@OctopusEnergy @hindy11 Im on slimming world so snacks and donuts are def a no go for me. Is there a way we can select the treats we can choose from? The coffee was my morning challenge before I got up for work.

@OctopusEnergy Sunday ruined. No more free coffees ☕️ 😢

@Angrenades Hey Dawn, I've sent across an email to help here 🐙

@OctopusEnergy I have a question for you. How much does it cost to add an IQ System Controller 3 to one of your solar installations. After having a 14 hour power cut with solar panels and batteries that just sat there gathering dust I think you missed a part out of the system as it seems pointless to have solar and batteries if they don't work when the grid goes off

@AlanR_Armstrong Hi Alan, I've just sent over a DM to help 🐙

Anyone else having trouble getting Octopus energy to sort hypervolt ev integration problem? @OctopusEnergy

@OSDR3W I'm looking at your account now, Owen. I'll pop you an email this afternoon to help get this across the finish line for you 🐙

@OctopusEnergy Please can you advise why I am unable to add my EV to the app so I can use IOG? I seem to be having a lot of problems setting this up correctly?

@LeaseHelen That's one lucky little Constantine... what a view! 🤩 Thanks for sharing, Helen - have a great time! 🐙

@OctopusEnergy a well-travelled octopus soaking up the Croatian vibes in Mlini bay’s Villa Turquoise.

Hi there, IOG can schedule smart charging outside of the 23:30-05:30 window when it works best for the grid. The aim is to encourage a more ‘little and often’ approach to EV charging rather than doing big charges all in one go. If you pop me a DM with some account details, I'll take a closer look.

@OctopusEnergy trying to be smarter than Elon Musk asking me to disable schedule charging on my car and rely on their App. Only to find out it does not work and wanted to charge my car at 7pm. Leave software to Tesla. I don’t trust your App.

@tonybingha62582 Hey Tony, can you drop me a DM with your details so I can take a closer look and help with this? 🐙

@OctopusEnergy can some one help me. 3 months ago I had solar and battery fitted and meter changed 3 weeks ago same direct debit yet credit of over £640 and I don't have battery back up. estimated meter readings still and a further £320+ DD soon

@willis_nigel Hi Nigel, I've taken a closer look at your account and I've popped you an email to help out here 🐙

@OctopusEnergy since the intro of the 6 hour charge cap we are not getting the required charge. Plugged in at 830 last night asking for 45% by 830am this morning and only got 28%. Had the same issue twice this week. Never previously had a problem in two years until this week.

@dspeds Hi David, I've popped you a DM for some extra info so I can take a look at what's happened for you.

@OctopusEnergy purchased a home charger in november last year, got fitted in june this year after instruction of unlinking property, but did not unlink property after all that wait. Still today i can not use the charger due to software issue. #jokeservice

@FatigueResearch Hi Yvonne, Ebony’s just sent you an email and will help you get things fixed.

@OctopusEnergy please advise how I can urgently escalate a safety issue and complaint (where I will actually get some action taken). I am fed up trying to call and send emails, getting nowhere

@D57753Dowd Hey Elizabeth, I can see what's happened here - I've just sent you a reply over DM.

@OctopusEnergy @amieldh I dm @OctopusEnergy on Friday after having an email that said you owed us money then another one saying sorry billing issue but no reply again 🙄

Booked our smart meter upgrade with @OctopusEnergy on 4/7/26 for today, 11/7/26 from 8:00-17:00. Confirmation email said the engineer will contact us in advance to give a better indication of arrival time. It is now past 17:00 and not a single call or message from an engineer.