Octopus Energy

Worried about what the Iran War means for your energy bills? Wholesale gas prices have more than doubled this week. Greg breaks down exactly what's happened, what it means for your bills, and what comes next. 👇

@ffswhy Let me take a closer look and pop you over a DM to help with this, Lee. 🐙⚡

@ffswhy Hi Lee, if you head over to our Octoplus page, there’s a section called "Spin the Wheel." Just enter your meter reading and see what you’ve won! 🤞 If you have any trouble, feel free to pop me a DM and we can walk through it together 🐙 twitter.com/messages/compo…

Hey @OctopusEnergy where do you do the spinny wheel thing?

Hey Philippa, we’d advise re-installing the app and see if that helps (there was an update on 29th). Most importantly, we’ll have the data to make sure any smart charging is billed to off-peak, so you don't need to worry about that. (We'll also look into things on our end with the app just to make sure!) 🐙

@birch3970 @OctopusEnergy Thanks. Just seems that it's taking longer than usual, but that explanation is pretty standard. I'm just telling people to be patient and that it could relate to the tariff change many people experienced on 1st May

@OctopusEnergy what’s happening with intelligent go cost updates. Smart charging cost not updated since 29th April in app. Usually takes a couple of days?

@GinsideOut We're so glad we could help. We're just a DM away if you have any other Q's 🐙

@GinsideOut Hi there, I've just checked in on your account and I've spotted what's happened here. I've nudged your export credits along and I'll pop you an email with more info. 🐙

@OctopusEnergy Hi. I have received my new bill. You appear to have completely missed off all of my exported electricity credit. Why is this please?

@TunderscoreC Let me take a look at what's been happening and come back to you.

Everyone seems to bang on about how good @OctopusEnergy customer service is but it's been over a month since I requested to join the Intelligent Go tariff and it's still not happened. 😕

@crees_jc I'm happy to come back to you here. If you can give me some details in a DM so I can check your account, tariff and what advice you’ve been given it means I can get a better picture. Thank you.

@crees_jc Hi there, I'd really like to check out what's happened here - can you send me a DM so I can help? 🐙 twitter.com/messages/compo…

@OctopusEnergy I have frequently been trying to get advice on my tariff. Your agent has not called when scheduled. Today she sent emails with conflicting information. I have therefore cancelled as I’m within my 14 day cooling off period and now heard nothing further. Please help.

@PaulaRossi47 Hey Paula, I've just sent you a reply over message to help with this. 🐙

@OctopusEnergy my new electric meeter hasnt been fitted properly last week its worrying

@Georgina___Hall I'm investigating this now Georgina, and I'll send you a DM to help. 🐙

@OctopusEnergy we've had no gas at our property since Saturday night. We need your help but no answer on the phones or emails. We've had cadent emergency gas out and they've advised us to contact provider but you're not available?? Please help!

@MartinLawVans Hey Martin, our phone lines are closed for the Bank Holiday, but they'll be open tomorrow from 9am. We’re here on social 8am–10pm every day to help, pop me a DM and I'll reach out 🐙

@OctopusEnergy is there anyone in work today I can speak to on phone to discuss quotation as phone number says you are shut

@MelSimmonds3 Hi Melanie, thanks for flagging - I’ll get this checked out for you now and I’ll pop you an email. 🐙

@bowiechris Hey Chris, I'd love to help. Please can you pop me a DM with some account details and I'll check this out for you now? 🐙🔍 twitter.com/messages/compo…

@OctopusEnergy Hi - I'm having trouble getting my home mini to work, it keeps flashing blue even after accepting my wi-fi credentials. Can you let me know who the best person to speak to is please?

@GwIadysStreet I've popped a reply over to your DM now. 🐙

@OctopusEnergy hi can you re send me by private message the link for my relative to register their solar panel MPAN g98 cert Thank you

Hey Liam, the number of coffee codes we release has increased with a rise in customers (although Caffe Nero codes have been snapped up for the day there's still some Gregg's free coffee codes available). We add them just before the cafes open in time for the morning coffee rush everyday, so there is always another opportunity to get one tomorrow. Tentacles are firmly crossed for you! 🤞🐙

5am and no Coffee codes available. Sort it out guys @OctopusEnergy @g__j The main thing i signed up for and it’s getting harder and harder to get a code. How many are you releasing per day? 3? 🤷‍♂️ Less Greggs More Nero.

@GinsideOut We'll run checks looking at your historical usage + your current tariff / account balance, but this is always adjustable. I'll reply to your email now to help. 🐙

@cryptocredit1 She’s taking a well-earned nap! 😴 Currently at turbine finishing school, teaching the next generation of blades how to catch a breeze with style. 💨✨

@OctopusEnergy @glastonbury Wondering where this wonderful wind generator ended up. Anyone seen it recently?

We agreed the @Glastonbury turbine only a few weeks ago. It took just 2 weeks to build the parts and a single day to get the turbine up and spinning. That’s how fast green energy can get done when people work together.

@islandpc @yeadaz I've just sent you a DM to help with your refund. 🐙

@yeadaz @OctopusEnergy Do it via the app. It always “just works”. £400 I took last month. Made over £150 last month that I’ll take out this month.

Good @OctopusEnergy I've been trying to withdraw money from my account, I've emailed afew times and not received anything, please can you advise me on how I withdraw my money you are holding?

@begleytim Hi Tim - I've just sent you a DM to help.

@begleytim Hey Tim, I'm here to help. Can you send me over your account details via DM, and I'll look to get your export credited up to date 🐙 twitter.com/messages/compo…

@OctopusEnergy I've been exporting Elec since 13th Feb, I can see the daily export kWh on the app, but have never had any credits applied to my bills? Can you tell me what needs to be done to have the credits applied to my bills?