Navy Federal Help

@BegginBaxter Hi! Our reps will be glad to review payment options available 24/7 at 1-888-842-6328. ~NS

@NavyFederalHelp Hello, I just called to make my monthly credit card payment and was told that speedpay is no longer an option to make a payment. Please tell me that this is incorrect and that if I call back, the rep will be able to take the payment. #Irritated

@unfollowMrLord We don't have access to member information or the terms/conditions of your transaction with the rental business. For assistance, please give us a call 24/7 at 1-888-842-6328. ~NS

@DUTTYMFKEE Hi! We'd like to learn more about your experience. If you'd like to share additional details with us directly, please send us a DM. For your security, please don't include any card or account info. ~EB

navy federal system being down so often is a direct representation of our govt

@woccstar473 Hello, I've responded to your DM. ~DA

@NavyFederalHelp Hey so I keep on getting denied for a membership even though I’m providing all the necessary documents. I submitted appeals and the last one says Please resubmit your application, ensuring that all required information is provided and accurate.

@jjcoop007 We cannot assist with anything account related, here. Our claims are processed in the order they are received. We appreciate your patience while our team investigates. ~HG

@NavyFederalHelp We have already been in contact with that number since Monday. We contacted the bank within hrs of the unauthorized transfer. Took 4 days to get new accounts created after being told it would be “next day”. No confirmation on reaching out to the unauthorized transfer bank.

@NavyFederal @NavyFederalHelp Requesting help on why you all are not helping a family member quick enough who reported an unauthorized transfer from their account. Multiple promises that were made over the phone either haven’t happened or were significantly delayed.

@iheartjayde We'll be glad to take look at what's going on! Please give us a call 24/7 at 1-888-842-6328. ~NS

@namenamenam1111 Thanks for reaching out. What's going on? Can you provide additional details about what you are experiencing? ~AJ

@NavyFederal @NavyFederalHelp bueller? Bueller? BUELLER? this starts to feel much more concerning into the 2nd day - please advise - and perhaps mention on the landing page for the bank and in app?

@1st_singler Our tech team is working to resolve this as quickly as possible, but we don't have an exact ETA at this time. I apologize for the inconvenience this has caused. ~DS

@NavyFederalHelp @GypsyEyedBeauty How long is it going to be unavailable

@NavyFederalHelp WHY IS THE SITE NOT WORKING I NEED MY MONEY!?

@GypsyEyedBeauty Our hold times are longer than usual right now. We apologize for the wait, and appreciate your patience. ~DA

@NavyFederalHelp It's a 3 hour hold time

@GypsyEyedBeauty We apologize for the inconvenience this has caused. If you need immediate assistance, please give us a call at 1-888-842-6328. ~DA

@NavyFederalHelp How are people supposed to access their money and make transfers??? Make it make sense.

@REDSNOWBALL2 Hello. We are currently undergoing weekend maintenance. During this time, our app and website may be temporarily unavailable. For immediate assistance, please call us 24/7 at 1-888-842-6328. ~HG

@NavyFederalHelp outage?

@llgrits Thanks for reaching out. You may find the policy in writing on our Automate Funds Transfer Authorization form: nfcu.me/4aPPvZv. For additional assistance, please give us a call at 1-888-842-6328 and a rep will be happy to speak with you. ~CB

@NavyFederalHelp Please identify a Federal Credit Union Regulation and also explain to your RETIRED VETERANS why you limit a $5k daily ACH money transfer of my dollars from a matured NFCU CD currently sitting in my NFCU checking account. My money has been on deposit with you for YEARS, my CD recently matured.Your team stated that the full amount would be transmitted in $5k increments until my full transfer request was completed. Your Retired Veterans live on a fixed income and I now have to drive approx one hour to pick up a Cashiers Check because of YOUR internal limit.

@BoatsSink Hello, Sean! I haven't heard any reports of the issue you are experiencing. To clarify, have you given us a call so representative can take a look? ~DS

@axmoe We just wanted to reach back out and see if you'd like to share more about your experience. If so, please DM us about what happened. Please don't include any account or card numbers. ~HJ twitter.com/messages/compo…

@NavyFederalHelp I just spoke with your customer support, and had the worst experience with my attempt to get help. I have a long good standing account history which has shocked me completely. This can’t be what I should expect in the future

@MusketMickey Thanks for your feedback! I'll pass it along to the right team for review If you have questions, please call us: 1-888-842-6328! ~AJ

@NavyFederalHelp I was just using the app. I noticed that when I wanted to use the filter to see only credits to my CC account, there is no Apply button to set the filter. I can apply a filter for Amount and Date but not Type. Thanks.

That's definitely not how we want our member's to feel. We'd like to learn more about what happened. If you'd like, please send us a DM with additional information regarding your experience. If you decide to reach out, please do not include anything account sensitive for your security. We hope to hear from you soon. ~HG

@ChrisC23039 Chris, our Social Care Team would love the opportunity to help you with your situation, but we have double-checked and haven’t received a follow-up from you yet. If you’re interested in our help, please send us a DM with more info. We’ll keep an eye on our inbox! ~RY twitter.com/messages/compo…

@NavyFederal @NavyFederalHelp When you go into Navy Federal for help from a representative BEWARE BEWARE the Rep “helping” U may not know what there doing! Example every time I visited they required I show my license. They needed copy of it to resolve my issue but didn’t do it!

@ChrisC23039 What’s going on, Chris? Could you send us a direct message about what happened, so we could look into this? Please don’t send any account or personal info through social media. ~MM