Navy Federal Credit Union

Thank you for sharing your concerns. Our Social Care Team would like to review this situation in-depth. Please send us a private message with the details of your experience, so we can see how we may be able to assist. We ask that you do not send any card or account info through social media. ~SJ

@NavyFederal @NavyFederalHelp You are an absolute trash bank! Worst IT, worst customer service, worst and I mean the worst business support! I’m taking my company and business accounts elsewhere! I’ll make damn sure no one I know will ever use your trash services again!

@Saiyantank32 Thank you for reaching out. I'm not aware of any outages with our mobile app. Can you force close the mobile app, then try signing in again? ~EM

@NavyFederal why is it everyone I go to login to my app I’m getting authentication failed. Fix this

@IamKayla_G3 Gotcha. I hope you were able to get the assistance you needed. We're always here if you need anything else. ~RY

@NavyFederal I just got off the phone w/ Lisa

BTA @NavyFederal Don’t Ever Play With Me - Management

Thanks for sharing your concern with us. We can't guarantee any specific outcome, however, we'd like to have our specialist look at your account and see what's going on. Can you DM us your name, number, and 2-3 good times to call? Please don’t ever send account info through DM. ~CB

@NavyFederal I will be closing my account with you guys because of what they did this morning was not right

In his latest message, President/CEO Dietrich Kuhlmann reflects on America’s 250th, Navy Federal’s support through a changing economy and our people-centered use of augmented intelligence—all to help members make moves with confidence. nfcu.me/4vUzNFX

@heathcliff477 Hi! We responded to your DM. ~DS

@NavyFederal Help

@kudasz Thanks for your feedback, Greg. I'll pass it along to our Security team. If you have any questions, please call us anytime at 1-888-842-6328! ~SJ

@NavyFederal upon hitting Approve. What your ignoring is security fatique. By unnecessarily requiring friction by over engineering security theater, you are pushing people to use less secure web app. Dietrich Kuhlmann needs to know about this. Added costs and friction.

@seanmstacy Thank you for allowing us to serve you, Sean. I appreciate you reaching out to share your feedback. While it sounds like you're being advised appropriately, I'll be sure to share your thoughts with the appropriate teams. ~CC

@NavyFederal Every time I go to the bank, your tellers make me verify my address, my email and my phone number. Do you guys think you’re doing me a favor by letting me bank with you? Do you really need me to verify that every single time I ever go into a bank.

@jdh8865 As we are unable to access or review any account-specific info via social media, we recommend that you reach out via phone or Chat for assistance. Our reps would be happy to verify that it has been sent or look into sending a new copy if needed. ~RY

@NavyFederal Have you sent the letter, by law you have 30 days.

@NavyFederal I absolutely love how banks and credit unions will give loans to Wealthy people so they can buy more stuff but not people who have been busting their ass for the last five years paying off debt and just want a little help getting across the finish line. Way to go!

Hi, Dave. For security purposes, we're unable to provide account-specific assistance over social media. Our reps are available 24/7 at 1-888-842-6328 or via Chat in your Digital Banking, every day from 6:30am to 11pm ET. They'd be able to review prior application details accordingly. ~RY

@NavyFederal I still have not received a letter.

@leonadkins16 Thanks for reaching out. I am unable to confirm your request through social media. Please give us a call at 1-888-842-6328 and a rep will be happy to speak with you. ~CB

@NavyFederal is there a finders fee for finding a car that’s up for repossession?

@Saiyantank32 I'm not aware of any issues with our mobile app at this time. Could you force close the mobile app, then try to sign back in? ~CC

@NavyFederal what a shock. Woke up to transfer funds and check account balance only to find out the app is down AGAIN!!

@Plantscience23 Hi, Dorthy. We are unable to help with anything account specific over social media. I recommend giving us a call at 1-888-842-6328 to speak with a rep. We are available 24/7 and would be happy to help you gain access back to your accounts. ~LK

@NavyFederal I don't understand why I am having a problem with gaining entry into my accounts. I am concerned. Can you check? I suspect judy carney is trying to steal my finances, as she has said. Dorothy Lanasa

@lawrence_c28553 Thanks for your feedback. For deposits made at a Navy Federal ATM, the first $275 of checks and all cash deposits will be available by the next Business Day. Our Funds Availability policy is available on our website: nfcu.me/4ppIUvW ~SN

@NavyFederal why is a cash deposit to an ATM pending? It is cash and should be treated as cash, not a check. $800 cash.... pending in this day and again. You're testing it like I deposited it like check using the app 😂

@Saiyantank32 We're performing our weekend maintenance. You can still make purchases or check balances/transfer funds at an ATM. For immediate assistance, please call us at 1-888-842-6328. ~KT

@NavyFederal every time I try and login your app is down. About to lose my business.

@tnlacaden Hi there. While we do not have an exact ETA at the moment as to when systems will be back up, our team is working diligently to get things back in working order as quickly as possible. We appreciate your patience while we work to complete our maintenance. ~DA

@NavyFederal when is this maintenance over

Thank you for your patience while we perform scheduled maintenance. We make every effort to schedule maintenance during times that minimize disruption to our members. We recognize that our members are located around the world and maintain a variety of schedules. If you need immediate assistance, please call us at 1-888-842-6328. ~DA

hey @NavyFederal some people work late at night and this maintenance bs is ridiculous "brief" uh huh

@Agraham_9 Hi there, AG. We'd like to learn more about your experience. Can you send us a DM with more details, so we can look into this for you? ~DA

@NavyFederal do better.

Thank you for sharing your concerns. If you'd like, I can have one of our specialists give you a call. They may not be able to guarantee a specific, or different, outcome, but we'd like to take a deeper look at your experience and see how we may be able to help. If possible, please send us a private message with your phone number and two or three of your preferred times to be contacted. As a reminder, please never send your account or card info through social media. ~DS

@NavyFederal I’ve called everyday and nothing happens. If it’s not resolved by tuesday , I’ll be taking my talents elsewhere . Thank you

@NavyFederal has been holding my wire for the past 2 weeks . Very unhappy and disappointed in yall.

@SaturnRules64 What's going on? We'd like to learn more about what happened and see how we can help. If possible, please reply here or send us a DM with more details. Please do not include any account or card info for privacy and security reasons. ~EM x.com/messages/compo…

@NavyFederal @NavyFederalHelp what the hell is wrong with Navy Federal?? I’m closing my entire account and MOVING it to another credit union!! All of it yes, more than $250k !!!! You guys are horrible!