Navy Federal Credit Union

@peter_tonellato We appreciate you sharing details about your experience, Peter. We'll pass your feedback along to the appropriate department. ~JL

@NavyFederal NFCU systems and processes are a disaster. i just went through a complicated, confusing ordeal to work with them for a simple mortgage and closing and another complicated mess to get them to setup autopay. there reasons for the complications are from the 70’s.

@MsRae_RacineT Thanks for sharing your feedback about your experience, Rae. If you'd like to share additional details so we can forward your feedback to the correct department, please send us a DM. For security reasons, please don't provide any account numbers or personal information. ~JL

@NavyFederal I had the worst experience with this bank. I was definitely racially profiled. I supposedly spoke with a supervisor who refused to help. She is a white woman. I wish I recorded the phone call.

Thanks for reaching out. This definitely looks like a phishing email. So we can properly investigate the email thread, we'll need you to forward the original email to phishalert@navyfederal.org. Additionally, we recommend using anti-virus software, spyware detection, and firewalls as part of your online security protocol. ~HJ

Well damn @NavyFederal this a problem especially since I don’t have an account with you

Charleston showed OUT! 🔥 From @kanebrown to @iamchrislane, Navy Federal Jams was full volume all day long—felt a little like Heaven with that crowd energy. Thanks for bringing the love and dancing it out with us.

We don’t just help members save for the long run—we show up for them, too! Find us at the starting line cheering on runners as we help sponsor this year’s @Marine_Marathon Historic Half Marathon! #RunWithTheMarines #RunWithNavyFed

@jseteroff Hi, Jeremy. I'm sorry to hear you haven't had a good mortgage experience so far, and we appreciate you reaching out to us. Without promising any specific outcome, I'd like to see how we can possibly assist. Would you mind sending us a DM? ~KS twitter.com/messages/compo…

@NavyFederal you need to have a word with your underwriting department. They are so far behind the power curve that despite me returning within 1 business day and asking for updates regularly for the past 45 days, we’re now going to miss our contractual closing date. #dobetter

Backing every runner’s financial journey 🏁 From the starting line to the finish, our sponsor Navy Federal Credit Union stands behind all runners racing toward their financial goals. Navy Federal is federally insured by NCUA.

@Zakirahstk We'd like to know what's going on, please send us a DM. ~NS

I’m speaking out about what happened with @NavyFederal Credit Union. My checking & savings accounts were hit with fraud, and instead of helping me recover my money, my claim was denied. Unauthorized transactions were made on both of my accounts. I reported the fraud immediately

@dyrtybird1 (2/2) If it's okay with you, please DM us with any further details regarding your situation, just be sure not to include any account info. ~KS twitter.com/messages/compo…

@NavyFederal just sent my insurance company over $4k "accidentally" in addition to my regular escrow disbursement.. Navy federals's response-"sorry we can't do anything about it". Good thing not broke like I used to be. @NavyFederal I shouldn't have to fix this, you should.

@dyrtybird1 (1/) Thanks for reaching out. Our Social Care Team is unable to provide account-specific help for privacy and security reasons, but we'd still be happy to see how we may be able to assist.

@MacDriftwood Hi, Mac. We are happy to help, and we are real people! With that said, we will not be able to continue speaking with you if you continue using profanity. Please let me know if there's anything I can help with that does not require accessing your account! ~HG

@NavyFederal fuck your automated reply to the post

@MacDriftwood Hello, Mac. We aren't able to assist with anything account related through social media. For assistance, you'll need to call us 24/7 at 1-888-842-6328, so that a rep can take a look. ~HG

@NavyFederal Id love to make a car payment but you guys keep removing money from my account TF?!

@new_orchid Thanks for reaching out. Deposits made at non-Navy Federal ATMs will not be available for immediate withdrawal. ~MM

@NavyFederal can I do a cash deposit at another ATM and can that be credited TODAY? You’re not a good place to park money

@rysoseriousss (2/2) account. If you have further questions, our representatives are available 24/7 at 1-888-842-6328 and are happy to help you. ~KS

@NavyFederal.. whyyy is my mobile deposit not showing?? Deposited on Friday. It’s Monday. I see no sign of it. I need answers.. quickly! And your 30 minute hold time is unacceptable.

Hello! Mobile Deposits are manually approved in the order in which they're received. On busier days, like Friday, it can take up to a few hours to receive the 'deposit approved' email. Once that email is received, the first $275 of your deposit should be available in your account. If you have further questions, our representatives are available 24/7 at 1-888-842-6328 and are happy to help you. ~KS

Our night in San Antonio for #NavyFederalJams was Texas at its best—boots, Southern rock music and showing up for our community. THANK YOU to everyone who joined us to dance the night away with @drewholcomb! 🤠🎶

Our records do indicate that our specialist has been in touch. I'm sorry to hear that you weren't satisfied with the conversation with the specialist we connected you with. We will nonetheless share your concerns with the appropriate departments, and we appreciate you giving us the opportunity to capture your feedback. ~NS

@NavyFederal Ironic because you allowed a single mom get scammed out of thousands recently.

When it comes to purpose, few understand it more than mothers. This Mother’s Day, we celebrate all the moms out there, whether they’re serving our country, their kids, both or something in between, like our 20-year team member Mia S.

@tyi2026 Thanks for reaching out! Can you try to access the 'Live Chat' link on the left side of this page?navyfederal.org/contact-us.html. ~RR

@NavyFederal Is the chat feature down today? I can't use it.

Charleston knows how to bring the energy! We were rocking out with the military community at Navy Federal Jams.