WnTD Partners

Looking for #CustomerSuccess training and professional development opportunities? Check out our upcoming workshops. We'll also be announcing new webinars soon so stay tuned! ow.ly/s3dq30o3GXz

@davidakin And.... MAGA MP Candice Bergen, voted NAY on 43-2 C-6 (Banning Conversion Therapy), and voted NAY on 43-2 C-15 (An Act respecting the United Nations Declaration on the Rights of Indigenous Peoples). Congrats to CPC on finally showing us that they are regressive!

@DFisman Approx 20,000 Canadians have died (from causes other than COVID) from a lack of access to medical care because of a system overwhelmed by COVID. So I think it’s nice to believe we aren’t “triaging” or “denying care” but we are. We just aren’t calling it that.

On my outdoor excursion, I was approaching a bubble family consisting of 3 children who were scattered all over the walking path. The father saw me and shouted “BUBBLE FORMATION” and all children immediately snapped back into close contact, 2 metres from me. That’s parenting.

It’s been two weeks, can we all agree to drop the pretense that “we all” have “so much free time” now? Everyone I know is stretched to the limits of their emotional capacity and/or is dealing with an increased workload, professionally and/or domestically. What is this free time?

@WellsFargo is forcing even elderly workers (report from a 69 year-old) to come to the office because they weren’t ready with laptops that could access internal systems. The dead rate for 70+ is 8%.

While @WeWork is telling clients about WFH, they’re still requiring staff to work in the buildings for “pop-ins”. WTF? No extra cleaning, just business as usual. Hey, do you think Adam is forced to come to the office, or has that billion dollar payout already bought him a bunker?

Fostering a ‘Customer Success First’ Attitude Across Your Organization #CustomerSuccess churnzero.net/fostering-a-cu…

Behold! Our comprehensive list of #customersuccess trainings and certifications! Check out some of these awesome programs by @SuccessHACKER @PartnersWntd and more: okt.to/cBLI4t

Salesforce's recent post on 'The New Rules of Customer Engagement: Key Trends From Global Research' shares insights on what is expected in the modern customer experience. It's a must read for anyone involved in #CustomerExperience - salesforce.com/blog/2019/06/c… #CustomerSuccess #CX

Check out our latest blog post to learn about 4 Ways to Grow Revenue Through Customer Success - ow.ly/Q7la50uMhsl #CustomerSuccess #Revenue

What do you think are some of the most hotly debated topics in #CustomerSuccess? Our Founder @LizD12 shared her thoughts with UserIQ on whether CS should own a revenue number and we would love to hear your thoughts too! ow.ly/uYX750uMgAL

Looking to grow your revenue? Prevent churn risks from arising? Wondering what proactive #CustomerSuccess is all about? Join our workshop today at 6:30 pm EST! Can't join live? We'll be recording the workshop and sending it out registrants afterwards. ow.ly/S53O50uMggy

Hiring a CSM? Here's a great blog by CS in focus on top skills of a 2020 CSM. ow.ly/pXx450uDBs4 #CustomerSuccess #CustomerSuccessManager #CSM

Looking to learn about turning Customer Success into a revenue growth engine? Join us for our upcoming online workshop on June 25th. Can't make it live? We'll be sending a recording to everyone who registers. ow.ly/xMRF50uDBl0 #customersuccess #revenuegrowth

@hnshah Aim for at least 7 hours of sleep a night, workout/run 5 days a week, and read before going to sleep to detox from tech. Still leaves about 15 hours in a day, which can fly by but it’s hard to sustain QUALITY output when working that many hours a day for a long period of time.

Startup people get obsessed about their work and can burnout as a result. Healthy obsession starts with personal habits that prevent you from burning out. What are you doing to prevent burnout?

I wish that Customer Experience leaders would stop answering the question "How do you provide support?" with a list of contact channels. Instead, list all of the ways you guide a customer towards success. Asking a customer to call or email you is objectively not the best CX!

Looking for Customer Success Podcasts to Follow? Check out this list - useriq.com/customer-succe… Posts #CustomerSuccess #CustomerExperience

Power Panel! Join us at #CSandMarketing this Thursday for our Town Hall 'Optimizing Your CS and Marketing Teams.' Moderated by @MeganNobrega, on stage we will have @roryhochman from @Uberflip, Perry Monaco @elvisrun from @linkedin and Mary-Ellen Anderson @meaca from @Microsoft!

Ongoing and long-term churn prevention also depends on understanding the common drivers and causes of churn so you can prevent churn from trending in the wrong direction over time. Read about the 10 common causes of churn -ow.ly/BYsL50urScF #CustomerSuccess