ProBikeKit

@cormackd Hey @cormackd, Thank you for sending a message. We work through messages from oldest to newest so that everybody gets a fair response time. A member of our team will be in touch as soon as possible if they haven't already! Thankyou for your patience.- Saul

@ProBikeKit Saul, I have sent as requested and am really expecting a prompt response, my interaction so far has been far from good, I am being given the runaround. Please respond today!!

@ProBikeKit Is there any way to interact with you, I’m going around in circles, your online chat is permanently unavailable and the messaging system seems wholly inadequate to deal with my missing order. HELP

@cormackd Hey @cormackd, could you please try sending a message to this account? Thanks! - Saul

@ProBikeKit_Help Tom, you appear to be closed to DM???????? HELP

@ballance_james Hi @ballance_james, I've not been able to locate this DM in our inbox, please can you resend this and we'll be able to help further?

@ProBikeKit_Help @ProBikeKit I have sent you a DM. Can you please acknowledge receipt and help me to get a refund. Thanks.

Welcome to @ProBikeKit 's official help page. We have a dedicated team of advisors on hand to assist with any queries as soon as possible.

@johnccarser Hi @johnccarser, our Twitter team will be more than happy to help with this. Please can you send a DM to us when you can and we'll be in touch. - Jake

@ProBikeKit_Help I wanted to follow up on a pair of cycling shoes that I returned to you. These were received by yourselves on 27 Feb and I am yet to receive a refund for order 466795467. GrTeful if this can be expedited. Thanks John

@mj3_stokes He, we can't help via public tweets I'm afraid, but if you can drop us a DM via our @probikekit Twitter page we will be in touch to help 🙂 - Jake

@mj3_stokes Hi @mj3_stokes, we'll be more than happy to help with this! Please can you drop us a DM when you get the chance? 🙂 - Jake

@MattCoo80566240 Hey @MattCoo80566240, I'm sorry to hear that. Could you please send us a message and we'll get this looked into for you? - Saul

@Madimo Hi @Madimo, I've not been able to locate a DM from you in our inbox, please can you send a DM over to us and we will be in touch.

@Madimo Hey @Madimo, if you are having trouble messaging the Pro Bike Kit help page, please feel free to message this one I am commenting from now. - Saul

@FarhangFarid Hello @FarhangFarid, I am very sorry to hear that you have received the wrong item and would like for our Twitter team to help. Please can you drop us a DM and we be in touch ASAP. - Jake

@1davidwoodland Hey @1davidwoodland, I'm really sorry to hear this! Would you kindly send us a DM so that we can look into this for you? - Saul

@ProBikeKit Hi thanks for sending replacement tyres by Royal Mail. Despite being on strike I got them. Evri said they delivered on Christmas Eve. They didn't. No photo, no map, no tyres. I was in. My wife was in. No one knocked. And I can't contact them.

Hands up who's hitting the rough stuff this summer 🙌 Check out our handy guide on how to choose the best gravel tyres for you and the riding you do most 🚴‍♂️💨 Read now 👉 bit.ly/3psX2Fy #gravel #gravelbike #blog

@kunich_tom Hey @kunich_tom, if you would like for us to check on the stock of any items please drop us a DM and we'll be in touch. - Jake

@ProBikeKit - Until recently I've bought almost all of my tires from ProBikeKit. I would continue but they seem to be having problems keeping my choices in stock. Hopefully this will clear in 2023

@amber75974811 Hi @amber75974811, I'm very sorry to hear this and would like to help. Please can you send a DM to us via our Twitter page and our team will be in touch. - Jake

@amber75974811 Hi @amber75974811, I'm very sorry to hear this and would like to help. Please can you send a DM to us via our Twitter page and our team will be in touch. - Jake

@Lost_ConfusedSA Hey @Lost_ConfusedSA, sorry to hear that this isn't with you yet and would like to help. Please can you drop us a DM via our Twitter page and a member of our team will be in touch. - Jake

@ProBikeKit_Help still waiting for my goods. I asked for refund weeks ago and was promised such, now suddenly I must wait after I was told my goods would be couriered and not posted. Useless service

@1davidwoodland Hey @1davidwoodland, we would love to get this looked into for you, would you kindly send us a DM so that we can take a look at your order? Thanks!- Saul

@WotnotCloCo @ProBikeKit I know. Very disappointing. Can't get my orders even though money has left my account

Months after requesting a refund for an item shown to be in stock that wasn’t, I am still yet to see any sign of it, despite chasing more than once. Be very wary of @ProBikeKit, they don’t seem to be at all who they were. #bikeshop #onlinebikesales #probikekit #norefund

@1davidwoodland Hey @1davidwoodland, I'm really sorry to hear that you haven't received your order! Would you mind sending us a DM so that we can look into this for you? Thanks! - Saul

@ProBikeKit I'm not hitting anything except my forehead in exasperation. Ordered two Continental GP 5000 28mm tyres on 23rd November. Not got them yet. Very difficult company to get info from. Courier company they use (Evri) is equally bad

@hefzebra Hey @hefzebra, I'm really sorry to hear this! Would you mind dropping us a message so that we can look into this for you? Thanks! - Saul

@WotnotCloCo So sorry to hear this! Please send us a message with your order details and a member of the team would be more than happy to help you. -DJ

@hayohayo Hey @hayohayo, if you have an order you'd like us to look into, please feel free to send us a message and we'll be happy to assist. - Saul

@ProBikeKit Then why is the same item still available on your website with much higher price? I can wait so please do not cancel the order arbitrarily. Thank you.