Sephora

@OBAMK_ @OBAMK_ We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora I placed an order and received it incomplete. I’ve contacted your branch, called customer service, and sent 3 emails but no response or refund so far. This is very disappointing. What is the solution?????? 🙂

@shooda_1414 @shooda_1414 We're sorry to hear that! Can you please DM us with your order number and the details?

@Sephora I want complain about my order came to me with missing things and i already paid all amount

The Holiday Savings Event is here to help, now through 11/7. seph.me/3NsEAJh

@drflugenflok @LVMH @sfchronicle @nbcbayarea @drflugenflok Hi there, could you please send us a DM with your order number so we can look into this for you?

@_Jaden_B @_Jaden_B We're sorry to hear that! Can you please DM us with your registered email address and the details?

@becspop16 @becspop16 We're sorry to hear that! If you need assistance with Sephora US or Canada, please DM us with your registered email address or order number and the details.

@Sephora please tell me how to contact your customer service team, as nothing seems to work 😞

@allhailshanel @allhailshanel We're sorry to hear that you are having trouble! Can you please DM us with your registered email address and the details?

@Sephora Pls fix the app. So that when I click on an item in my faves then go back, it doesn’t scroll all the way to the top of my faves.

@Razanc9x @Razanc9x Yes, we can accept new or gently used items with your receipt or Beauty Insider account information. To view our return policy, please visit: sephora.com/beauty/returns…

@Sephora Hello, can I return a perfume I bought two days ago? I still have the receipt and it has not been opened.

@Missingpiece416 @Missingpiece416 We're sorry to hear about your experience! Please send us a DM with your registered email address and these details about your visit so we can further assist.

@Sephora I visited the Benton Harbor Michigan store yesterday. The lone worker didn’t know current inventory. She kept calling me sweetheart and complaining about her manager. This store is in the middle of ugliness. It should be making the most $$! Tips to make it so..Greet

@MsJubliantZ @Veho @MsJubliantZ We're so sorry to hear this and we appreciate your feedback. If you need assistance with your order, please send us a DM with your order number so we can look into it further for you.

@Veho is horrible. The company ships for Sephora and EVERY time I get an order and see Veho is delivering it, I cringe. The drivers NEVER follow delivery instructions and they will leave your package in the open. Just horrible service. @Sephora I hope you read this. #rougemember

@bunniesandtea @bunniesandtea We're sorry to hear that! Can you please DM us with your registered email address and gift card number?

@Sephora I tried to make a purchase on your site using my gift card, the site gave me an error, then worked - charging only my CC, now my gift card is $0 and customer service says there is no way to get back the balance of my gift card. Truly disappointing.

@lapagemakeup @lapagemakeup Thank you for clarifying! We recommend inquiring with your nearest operational store.

@Sephora Thank you for your response. How do I do that if the store isn’t open yet? It’s a new one coming to a new plaza.

@Sephora I went to apply for your flex position at the new Cheshire, CT store. Saw the open Indeed post at 8:30am and by 11:30am it was closed. I will be one of your strongest candidates. 15 years as a makeup artist - how can I still apply and send in my resume please?

@terri_gogirl @terri_gogirl We're sorry to hear that you are having trouble! Can you please DM us with your registered email address and a picture of the error you are receiving?

@Sephora your advertising 10% off a $75 purchase but the code is not working #sephora

@LanceReiter @LanceReiter We're sorry to see this! Please send us a DM with your order number so we can look into this further.

@Sephora Love the care your delivery drivers take with your products.

@nikib_fit @nikib_fit We're sorry to hear this! Could you please send us a DM with your registered email address so we can look into this for you?

@Sephora wtf is going on with your website. Can’t place an order (card number is right and money is in account) and chat says unavailable even though it’s within hours. Help?!

@drguilford @Biossance @drguilford Oh no! If your order was placed on our Sephora US or Canada websites, can you please send us a DM with your full order number or your registered email address? We will look into this further.

@Biossance @Sephora I have been trying to return my products after having an allergic reaction. I did everything your customer service person said to do and it has fallen of deaf ears. All I need to do is a simple return. Please help me. My order number was #741237781 I literally received it on Sun.

The SPF you’ve been waiting for is HERE ☀️ 🙌 Be the first to experience the sheer power of our multitasking mineral protector 😎 Shop now @Sephora + Biossance.com

@ezequias_159 @ezequias_159 We're sorry to hear that! Can you please DM us with your order number?

@cakeandcandor @cakeandcandor Hi there! If you're using the web browser, please try clearing your cookies and cache. You may need to look up how to do this on your specific device. If the issue persists, please send us a DM with your registered email address.

@Sephora website is down?

@shaLz31 @shaLz31 Could you please send us a DM with your order number so we can look into this further?

@Sephora I also wasn’t even offered store credit. I would’ve used it on the spot that’s how often I shop there #sephora

@Sephora I am trying to return something. Haven’t been in town and hate the products. I’m a VIB and missed the 30 days by a few days as I’ve not been in the country. I don’t want these products and need to have them refunded. Please DM me asap