somaintimates

@BigSky99 Thanks for sharing your thoughts! We hear you, loyalty programs should feel rewarding beyond the first purchase. We’re always working to make our member perks more valuable, and your feedback helps us improve. ~Carissa

@brittany_beltz @SomaIntimates I don't know this brand but loyalty programs don't really seem good enough to be loyal anymore. They give new customers a steal but no real reason to continue after that.

Really quite disappointed in @SomaIntimates new rewards program. VIP member for years and they took away free shipping. I see this going the way it went for me with Express years ago. Sad to see these rewards program not rewarding loyalty anymore.

@brittany_beltz Thank you for your reply, Britt! We're happy this has been remedied for you. Please feel welcome to always share your questions, inquiries, or concerns here. It's our pleasure to help! ~ Tierra

@SomaIntimates Thank you! I was contacted via email and it was remedied :)

@0709Tierra Hi @0709Tierra It is saddening to learn you experienced trouble while attempting to place your order. Kindly, send us a DM with your email, phone number, and any error messages you experienced. We'd be happy to help! ~Amber

@SomaIntimates been trying to buy $30 bras for last 4 hours and it just keeps spinning. Different browsers both private and normal. Two computers and my phone. I’m sad!

@fightinbluehens Thank you so much for the shout‑out, we’re thrilled we could help! Quality and service mean everything to us, and we’re glad we delivered for you. We’re always here if you need anything. ~Carissa

Thank you @SomaIntimates for your resolution of this matter! Quality and service matter, and you came through with both.

@SomaIntimates So disappointed customer service says I must pay to replace defective underwear. Four of the same color and style have started falling apart after one wearing or washing. Seems to me there's a problem at the production level.

@iamladyjaecelyn Thank you for reaching back out. We have responded ot you via your Facebook Private Message inquiry and look forward to assisting you further from there! ~ Jacob

@SomaIntimates I sent a DM on Facebook with my contact information. 30+ days since your District Manager received my information and still no phone call 👎👎👎

Attached is a screenshot of my call log (proof) I spoke with someone at your @SomaIntimates Preston/Park location in #Dallas #Texas almost a month later and I still haven't received a call from district manager even though I was told an email was sent and she acknowledged

@iamladyjaecelyn Thank you for bringing this to our attention. We apologize to hear this occurred. Could you reach out to us via Facebook Private Message with your account information, along with the details of your experience? We look forward to hearing from you soon. ~ Jacob twitter.com/messages/compo…

@fightinbluehens Hi @fightinbluehens! We apologize for your experience with customer service as well as your damaged styles. Please send us an X Direct Message or a Facebook Private Message with your email, phone number, and purchase details. We look forward to hearing from you! - A'Ja twitter.com/messages/compo…

@danajohnston We have seen your Private Message, Dana. We look forward to continuing the conversation with you there. ~Carissa

@SomaIntimates Hi I just sent a message through Facebook Messenger.

@SomaIntimates I’m so disappointed in the quality of your bras. I ordered 3- same style and size I wear-junk. I should have returned them but thought once washed they would look better but no. They don’t even fit! Mistake washing since I can’t return them. Done with this brand.

@danajohnston Hello Dana, We apologize for this inconvenience. Please feel welcome to send us a Private Message on Facebook or Direct Message on Instagram for further assistance. We look forward to your message! ~ Tierra

@SomaIntimates I’m not able to DM you on this platform since I’m not verified and you don’t follow me. Is there another way I can provide the requested information? Thanks!

@feyatsirk We understand the frustration. That size is very popular, and we’re sorry for the wait as we work to restock. You’re signed up for notifications, so you’ll be alerted as soon as it’s available again. Thank you for being a fan of our brand. ~ Carissa

@SomaIntimates Black and plum in 42DDD theyre blacked out on the website and I cant even check local availability due to that but if youve got any at your Eastwood location in MI lemme know 😭

I love when @SomaIntimates sends me a $20 coupon but hASNT RESTOCKED MY SIZE FOR SEVERAL BRAS IN MONTHS 🫠 I have them on notify too so im Waiting impatiently for them

@feyatsirk Thank you for the information. We currently have several colors and sizes available in our Unbelievable Lift Unlined Perfect Coverage Bra. Please feel free to send us a DM with the sizes and colors you’re looking for, and we’ll be happy to check availability. ~Carissa

@SomaIntimates I do have them on notifications! Several colors! For style 570306720 But yall havent gotten them back in ill keep waiting and hope i get the notice before the 10th so i can use the coupon

@BartellWendy Hi @BartellWendy, Thank you for reaching out. Please DM us, so we can ensure your private information remains confidential. We ask for your patience while we review your order and request to provide you with the best assistance possible. Thank you for your understanding! ~Carissa

@SomaIntimates Guess what? No contact today after giving my email and order number...a lesson learned for me.

@SomaIntimates Terrible Customer Service!

@BartellWendy It is dispiriting to learn you did not receive the bottoms to a set you purchased, Wendy. The experience with your purchase and customer support is not ideal. Kindly, send us a private message with your email, phone number, and order number for review. ~Amber

@SomaIntimates 3. I guess if I had not contacted y'all about the bottoms not arriving, you would have kept my money, and I would have never received the bottoms. A pajama top is useless without the matching bottoms.

@betsyandreu Thank you for the additional information, Betsy. We look forward to receiving your Facebook Private Message. -Stephanne

@SomaIntimates I just did what you said i.e. follow you and I still cannot send you a private message here. I'll try facebook. Just an fyi.

Summer's favorite t-shirt bra is wireless + cloud-soft. Shop 3/$99 bras: spr.ly/6013ONVqh

@betsyandreu We're sorry to hear that you're having trouble sending us a DM. To send us a DM on this platform, you must first follow our page. If you prefer, you can also reach out to us through a private message on our Facebook Page. We look forward to assisting you further. ~Amber

@SomaIntimates I CANNOT private message you because of your settings!!!!! This customer service is worse than the quality of your bras!