somaintimates

@caroline_cs93 Hi Caroline! We are disheartened to hear this and would like to learn more. Please send us a Private Message here or on Facebook with your email, phone number, and more details. We look forward to hearing from you! - A'Ja x.com/messages/compo…

@SomaIntimates has the WORST customer service ever!😤

@CarrieG55021427 Thanks for reaching out! Please DM us your email and phone number on your account, so we can check your offers, rewards, and promos. ~Carissa

@SomaIntimates got any coupon codes available? couponfollow.com/site/soma.com via @couponfollow

@CardsKevin Thanks for letting us know, we’re sorry that’s happening. Sometimes there can be message settings or restrictions on X that prevent DMs. If you’re able to, please check that your direct messages are enabled in your X settings, or try messaging us from another device/browser.

@CardsKevin Hi @CardsKevin. Please note, you have to be following us to send a direct message. If you are still unable to reach out, we invite you to send us a private message via our Facebook page Soma Intimates. We look forward to hearing from you soon. - Jennifer

@SomaIntimates It won’t let me message you

@meghan_kane We apologize to hear about your situation, Meghan. Please send us a Direct Message with your email address and phone number on file. We look forward to hearing from you! -Stephanne

@SomaIntimates but I can’t afford one because we are now currently homeless. If you could help me in any possible way to be able to afford at least one of those bras, it’d mean so much to me! Thank you so much in advance! 🤍🫶🏼

@SomaIntimates on May 27th, my mom & I were evicted & upon being ripped out of our apartment, we grabbed what we could & 2 days later a junk company demolished every single item of ours. We have no clothes now & no bras & my favorite is the wireless enbliss one… (1/2)

@pallavichhelav1 Hi @pallavichhelav1! We're happy to help! Please send us a DM with your email and phone number on file. We'll gladly check your Soma My Rewards account for offers. ~ Theresa

@SomaIntimates got any coupon codes available? couponfollow.com/site/soma.com via @couponfollow

@lee_collins19 Thank you for reaching out to us. We're saddened to hear about your service experience, and would appreciate the opportunity to review this matter further. Please send us a Direct Message including your phone number, email, and order details for assistance. ~ Tierra

@SomaIntimates Your customer service is APPALLING. Been on call with representative for 53 minutes to find out where my refund is. Have asked for supervisor 4 times. Will not put me through.

Summer's favorite t-shirt bra is wireless + cloud-soft. Shop 3/$99 bras: spr.ly/6013ONVqh

@RadiKellyWin Thank you for your feedback. We appreciate your interest in size 38A styles. We understand the importance of having a wide range of sizing to support all customers. Please know that your comments are important to us, and helps us make improvements for future collections. ~ Tierra

@SomaIntimates, some women need a 38 band & an A cup. We exsist & the fact that you don't make that bra p*sses me off. Thank you for your attention to this matter.

@CPDenny1 Hi, @CPDenny1. No code needed! Enjoy 40% off bra dresses, 30% off swim, $30 bras, 5 for $39 panties, 40% off select pajamas & lounge, and $35 Cool Nights® sets. ~Carissa

@SomaIntimates searching for a promo code - do you have any? couponfollow.com/site/soma.com via @couponfollow

@tswells_sue Hi Sue! Please send us a Private Message that includes your email and phone number. We are happy to check your account for available rewards and coupons! - A'Ja x.com/messages/compo…

@SomaIntimates do you have any promo codes? Thx! couponfollow.com/site/soma.com via @couponfollow

@GirlKnoxvile Thank you for bringing this to our attention. We're very sorry to hear that you're receiving unwanted messages after unsubscribing. We ask that you send us a Direct Message including your email address and phone number for further assistance. It’s our pleasure to help! ~ Tierra

@SomaIntimates Hey @SomaIntimates - You keep sending me marketing emails. I have unsubscribed at least a dozen times, to no avail. Pretty sure you’re breaking the law. What’s up?

@sondkr Hi Sondra! We're sad to hear this, as providing the most amazing personal service is always our priority at Soma. Please send us a Facebook Private Message or Instagram Direct Message with your order information and email address on file, along with your inquiry. -Stephanne

@SomaIntimates Called twice promised call backs, chats no help.

@SomaIntimates very worst customer service in the biz. Don’t buy SOMA products!

@agelessharmony We understand, Sam. Feel free to send us a DM with the email and phone number linked to your account. We'd be happy to take a look into this. ~Amber

@SomaIntimates Right! I just said there’s nowhere on the email to unsubscribe. The bottom is the first place I checked. You’re letting me know I have a reward every day and it doesn’t expire until June.

@agelessharmony Hi Sam! We appreciate your feedback, and understand email marketing can sometimes be overwhelming. To opt out, we encourage you to hit "Unsubscribe" at the bottom of the most recently received email. If you need any assistance, please do not hesitate to reconnect with us. ~Amber

@SomaIntimates Is there any particular reason you send the same email to customers daily? I see nowhere in your email where I can unsubscribe. You're basically a stalker.

@iamladyjaecelyn Hi Jaecelyn! Thank you for reaching out to us. We have received your Facebook PM, and we are partnered with our internal teams working towards following up with you there to assist you further. ~Amber

@SomaIntimates *** UPDATE *** Tuesday, March 24, 2026 I still have yet to receive a call as promised. Looks like @SomaIntimates doesn't take #CustomerServiceFail seriously like they used to before #SycamorePartners and #KnitWellGroup bought them out 👎👎👎 #HorribleCustomerService

Attached is a screenshot of my call log (proof) I spoke with someone at your @SomaIntimates Preston/Park location in #Dallas #Texas almost a month later and I still haven't received a call from district manager even though I was told an email was sent and she acknowledged

@BigSky99 Thanks for sharing your thoughts! We hear you, loyalty programs should feel rewarding beyond the first purchase. We’re always working to make our member perks more valuable, and your feedback helps us improve. ~Carissa

@brittany_beltz @SomaIntimates I don't know this brand but loyalty programs don't really seem good enough to be loyal anymore. They give new customers a steal but no real reason to continue after that.

Really quite disappointed in @SomaIntimates new rewards program. VIP member for years and they took away free shipping. I see this going the way it went for me with Express years ago. Sad to see these rewards program not rewarding loyalty anymore.

@brittany_beltz Thank you for your reply, Britt! We're happy this has been remedied for you. Please feel welcome to always share your questions, inquiries, or concerns here. It's our pleasure to help! ~ Tierra

@SomaIntimates Thank you! I was contacted via email and it was remedied :)