Jason Green

@jeanlucp @tjestus @GuyCalledNick @MochaPalms @andrewbsherman @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn No email for me either, but same message they had on the phone. Says you "may" have "degraded service" when they physically took servers offline and drove them across town. That's not maybe, and that's not "degraded". That's expected downtime!

@tjestus @SqueakerJG @GuyCalledNick @MochaPalms @andrewbsherman @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb A business acquaintance I had recommended NewTek ages ago, it was still Crystal Tech back then, forwarded me the email he got. See below. I didn't get that one.

@jeanlucp @GuyCalledNick @MochaPalms @andrewbsherman @tjestus @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb mine all appear to be live.

@SqueakerJG @GuyCalledNick @MochaPalms @andrewbsherman @tjestus @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb How are you guys doing this Monday morning ? For me 1 website (out of 6) is still MIA. sqlb43 doesn't come up yet.

@jeanlucp @GuyCalledNick @MochaPalms @andrewbsherman @tjestus @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb try your site @jeanlucp. might be back up

@GuyCalledNick @MochaPalms @SqueakerJG @andrewbsherman @tjestus @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb Not for me, still no database

@jeanlucp and others are back online too finally 46 hours down.

@jeanlucp gives me a false sense of hope and control.

@andrewbsherman @tjestus @GuyCalledNick @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb It sucks I need to use monitoring services to alert me when my clients are back online... thanks newtek, that's not how its suppose to work.

@SqueakerJG @tjestus @GuyCalledNick @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb within the last hour

@andrewbsherman @tjestus @GuyCalledNick @Matthew_Newby @grayhaze @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb how long ago was your last site fixed? if you don't mind me asking. i am just trying to estimate service restore activities.

@tjestus @GuyCalledNick @Matthew_Newby @grayhaze @SqueakerJG @NZEire @wilson238 @vinay279 @dhblackburn @Newtek_Tech @NewtekWeb i have finally got all of my email and web sites back but was not all at once, very staggered. Hopefully, the rest will come soon. pathetic they have not communicated.

@jeanlucp @NZEire @tjestus @vinay279 @dhblackburn @grayhaze @Matthew_Newby @Newtek_Tech @NewtekWeb i don't understand either. it doesn't look like anything has changed at all in the last 5 hours. i have not been able to get through to support. anyone have any updates from the past few hours? did they all go home for the weekend and will try again tomorrow?

@NZEire @tjestus @SqueakerJG @vinay279 @dhblackburn @grayhaze @Matthew_Newby @Newtek_Tech @NewtekWeb Webmail has come back up for me, but I don’t have connection to the databases so my websites are still down. Still I don’t understand how come they didn’t communicate thru social networks.

@dhblackburn @grayhaze @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb pro tip - if you move mail you always access old via the mail##.newtekwebhosting.com mail server url. So you can go back and transfer mail into your new host from the old at any time before you cancel. I use bittitan.com/migrationwiz to make it easier.

@grayhaze @SqueakerJG @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb Same here. I was about to pull the trigger and move my email to Dreamhost, but now I may wait it out a bit more in the hopes that I won’t lose everything I have on Newtek’s servers.

@MochaPalms @andrewbsherman @Matthew_Newby @Newtek_Tech I never understood this. How does a domain get hijacked? Did the domain get transferred to another account and they were not monitoring the notices? I see WEBCONTROLCENTER.COM is owned by newtek. I just don't understand the technical part of what was done.

@andrewbsherman @Matthew_Newby @Newtek_Tech Its not ok. After service is restored, it’s all too easy to let this slide. But stay with them and in a couple years you too will be back here reminding others that this is NOT a 1-time thing. Read how newtek misled / lied about a service outage in 2018: mediapost.com/publications/a…

Hey @Newtek_Tech, my email and domain's been down for 12 hours, and newtekwebhosting.com is unreachable. What's going on, and what's the ETA on service restoration?

@vinay279 @tjestus @dhblackburn @grayhaze @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb OK, i just got through to @NewtekWeb. They have servers transitioned and setup. They believe everything should be online except for a routing issue getting traffic through the network to the db servers. They have a network engineer working on that now.

@vinay279 @tjestus @dhblackburn @grayhaze @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb it appears DNS, mail, and FTP are working from what I can tell. Websites appear to be online too (thus FTP is working), but DB is not responding yet so those sites using databases are giving errors.

@KenNewman @Newtek_Tech Just email? They moved datacenter location yesterday and it took down DNS, websites, database services, email - pretty much everything. I have been watching and most things are back except databases. I would guess your mail is close to being back hopefully.

@Newtek_Tech Mail server has been down for over 24 hours with no ability to reach tech support

@grayhaze @dhblackburn @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb @MXroute thinking the same thing now. having mail included in a site outage is devastating I have long pushed clients to utilize O365 or GSuite if they can afford and take advantage of the included cloud services. Need good option for cheap mail separate from web too.

@tjestus @dhblackburn @grayhaze @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb I found one of my clients email is working now. Websites are up but SQL Databases are not yet. (so sites are throwing errors) webcc.newtekwebhosting.com is offline still (for those of you that use it)

@dhblackburn @grayhaze @SqueakerJG @NZEire @Matthew_Newby @Newtek_Tech @NewtekWeb My emails that came in around 3:30am showed in the headers that they were sent Saturday around 11:30am. So it looks like some bounced emails got through.

@tjestus @MochaPalms @nisahnet @Newtek_Tech @Newtek_One mail should retry for every 5 minutes, 4 times by default (I think) so any mail that you were sent by now should have bounced back to the sender with an error unless newtek setup a mail capture service. I think that is unlikely so your mail is dust. Sorry.

@MochaPalms @SqueakerJG @nisahnet @Newtek_Tech @Newtek_One I just checked my email. I have no emails between 10:48am CDT on 4/25 and 3:14am CDT on 4/26. As of right now I have lost a business day of email.

@Newtek_Tech and @Newtek_One we need an update on your planned maintenance server shutdown. It’s 2hrs past when you said you would be done. Not answering your phone isn’t helping.

@MochaPalms @nisahnet @tjestus @Newtek_Tech @Newtek_One and no change. still down 😫😭😡

@MochaPalms @nisahnet @tjestus @Newtek_Tech @Newtek_One nope. no luck at all. All sites and mail still down for me. One glimmer of hope in having 1 site at least respond with an error. It's 1:15am now. I am going to bed and will check it out again when I wake. Site downtime has been 15 hours and counting...