Super73Support

@nfsrj68mqj @super73 Hello Luis, Thank you so much for being so interested in working with Super73. We sincerely appreciate your enthusiasm. As you can imagine, we receive requests like this regularly. While we are thankful for the time you took, we do not give out free products. However, we invi...

@nfsrj68mqj @super73 Hi Luis, Thank you so much for reaching out, and I truly apologize for the delayed response—we’ve been managing a high volume of inquiries recently. I really appreciate your patience. I saw your message and the link you included, but I’d love to understand more about your co...

@getrich361987 Unfortunately, we cannot ship any orders outside the US. You may want to check other authorized vendors in your location. All the best, Genesis Super 73 Customer Support

@Super73Support Hi is it possible to directly import a bettery for Maiami?

Don’t let a flat tire ruin all the fun; check out our Fix a Flat Tutorial here so you can skip the bike shop and get back on the road asap! youtube.com/watch?v=mqUT9B…

@getrich361987 Hi there, Thank you for reaching out. This is Genesis from the Super 73 Customer Support Team. I hope you're doing well. Can you tell us if you're trying to sell batteries as a supplier or if you want to purchase one for a Z Miami? Looking forward to your response. All the...

@Apple_or_Orange Hi, I apologize for the experience. Could you please let me know your concern and also share the previous ticket number you had with us? Looking forward to your response. Best regards,

@Super73Support Hey everyone, what's the deal with your EU support? I asked a question and got an unreleated copy past answer back that wasn't even close to anything I mentioned. Is there a way to contact a higher up for EU support? Thanks everyone.

@Cort9999 @super73 Hey there, here's the link to our website!  super73.com Take care!

@super73 @Super73Support where in the hell is your US website?

@kedlinco Hey Ben, sorry to hear about your experience!  Please DM me with your ticket number so I can look into this for you

Tagging NOT @Super73Support

Do not buy a Super73 bike for your kid. $3,600 🎄 gift gets you a defective pile of garbage sold by a company with horrible customer support. - bike throttle didn’t work. - no phone support - took them three weeks to send me a replacement controller. - with the new controller, now battery won’t charge 🪫 Stuck waiting 24-48 hour cycle time for email support.

@scottbwiley @SCHEELS @super73 Hey there, thanks for reaching out!  Could you please DM me with your email?  We are in regular weekly contact with all of our dealers including Scheels, could you also provide a ticket number?  Thanks so much!

@Super73Support bought a new z adventure for son for Xmas, shock broken from the get go, took it back to @SCHEELS, they have no idea how to fix it and no one from @super73 will get back to them. Time for you to support your customers

@mfp52 @super73 Sorry to hear about this!  What is your email so I can look up your order number?

@super73 be careful with this brand. I ordered super 73 zx for my son’s birthday. The bike is defective. I have called infinite times with no response and written four emails which have been ignored. Unexpected !!! @Super73Support

@Gershman1313 @super73 Sorry for the delay on this, we are currently getting to each inquiry as quickly as we can.  Could you please DM me with a ticket number and email?

@super73 @Super73Support Horrible customer service. They don’t answer phone or email. Have tried endless times to try and get a 4000 dollar bike fixed they is barley a year old and @Super73Support @super73 doesn’t help. Doesn’t reply. Ignores emails. Do not buy this product you will regret it

👽THE INVASION IS HERE! 👽super73.com/collections/th…

@KatelynDurkin Hey Katelyn, sorry for the delay, we're currently dealing with a large volume on inquiries and are trying to assist everyone as best as possible.  Please DM me your email or ticket number so I can pull you up on my end.

@Super73Support Let’s talk about your customer service…there is none. My son’s bike is broken and we can’t get a hold of anyone in customer service. This is not Ok

We’re officially launching Maintenance Mondays! Let’s talk about changing an inner tube :D Our Youtube Channel has a rad video highlighting a standard inner tube change. Check it out here: youtube.com/watch?v=mqUT9B…

@Kaare_Wagner @super73 Which service center did you contact?  There are multiple ASC's in the SoCal area.  Talk soon!

@Super73Support @super73 Hey - are you guys still around? Sent 4-5 emails about my old school S1. Hoping to take it to the Service Center (which is closed indefinitely) or get a new controller.

@super73 @Super73Support worst customer service in any company I’ve ever dealt with. Spend 2500 on a broken bike and can’t even talk to human about the warranty. I will cancel the charge since the bike came broken it doesn’t go full speed or distance and the battery is loose 🤦‍♂️

@Kaare_Wagner @super73 . Thanks for reaching out, sorry for the delay in response!  Please check out our dealer locator here and drop your bike off at one of our Authorized Service Centers: super73.com/pages/store-lo… Take care and have a great week!

@he_he_henny Thanks for confirming, we will get to your inquiry as soon as we can!

@Super73Support hey I need to message y’all about an issue I am having. I messaged on IG but no response.

@he_he_henny Hey there!  Please send any inquiries to customercare@super73.com and we will be with you as soon as we can.  We are dealing with a high volume of inquiries, currently.  Take care!

@HKMAntony @super73 Hey Antony, thanks for following up with us! We're looking into this for you right now and will have a response sent out to you as soon as we can. Take care!

@super73 Can you help me get a response to a parts support ticket? I submitted it 21 days ago and I’ve followed up twice now. Still no response.

Memorial Day Deals? We got those! Take $500 total off select models and get free shipping on all bikes! 😎 super73.com/collections/el…

@DanielRaes @super73 Thanks for bringing this to our attention, looking into this for you right now!

@cincy12thman @super73 Of course, no problem!  We will get you taken care of :D

@super73 @Super73Support Need help - taking to X. Just bought a super 73R adventure Series LE. Dead on arrival. Submitted multiple tickets with no response at all… The first ticket was created on June 4… Please help.

@bryvnf @super73 Hey there, so sorry for your experience with your bike, please shoot me a DM with your email and order number so I can hop on this for you.  Talk soon!