T2RL

In our first panel session of the day, the payments revolution was the topic of discussion. Expanding the amount of accepted payments, providing customers with the option of a local payment provider and showing prices in user’s own currency are key conversion drivers #T2RLEngage

INK’s Shawn Richards said in his keynote that Delivery does not need to wait for Offer/Order, that DCS can happen pre-airport and that there’s an opportunity to reimagine what delivery looks like when you open up the process to APIs #T2RLEngage

PROS’ Surain Adyanthaya outlines 5 Steps to Owning Offer Management and fuelling growth which included maximising the revenue of every seat, investing in people, taking advantage of fast-growing ancillaries, maximise direct and indirect channels and portfolio control #T2RLEngage

@VirginAustralia's Henry Coles stated that the company’s goal is to be the most loved airline in Australia. How are they going to achieve this? Through strong partnerships and meeting customer expectations through #OOSD’s flexibility, seamless customer service and transparency

“We give lip service when it comes to the customer but what we’re thinking is what’s our competition and how much money do we make? Obsess about customer & product, not competition. If you do this, competition will sort itself out naturally” said Vasu Raja in Day 2's opener

In our last session of Day 1, our panellists spoke about how NDC took much longer than anybody thought. Most said it would take 5 years but it took 15. They said the reason for this was due to the lack of collaboration but with OOSD, we are in a much better place on that front.

The Future of Offer Order is the Unified Basket Experience. For the user to select Hotel, Air, Ground Transport - and checkout. Just like on Amazon. If the full vision of order comes to fruition, the idea is that the user can shop these different components fluidly #T2RLEngage

Sponsor Keynote Key Takeaway - “As interline has become more mainstream, we’re seeing more interest in the space such as alternative modes of transport like Air + Rail. That is pretty significant and will come into its own in the next few years” #T2RLEngage 2024

“Everyone's UI has been built for static offers, not dynamic ones. Getting the digital front end to work as well with dynamic offers as opposed to static ones is really important” said Sandra da Cruz-Brits in her Fireside Chat with Sabre #T2RLEngage

“Today’s customer wants… know me, recognise me and remember me. Do you have sufficient amounts of underlying technology that will enable this?” A thought provoking comment from Sutherland’s Hemal Shah in a panel session from #T2RLEngage 2024

Breaking news from #T2RLEngage 2024…Amadeus Nevio is not intending to support codeshare. They believe codeshare was a way to “trick the system.” What customers want is the best fare, schedule and to ensure the product offering is consistent over the journey

@British_Airways and @AmadeusITGroup featured in a Sponsored Keynote at #T2RLEngage on the subject of 'Making Modern Retailing a Reality together.' British Airways’ Colm Lacy said that the airline’s vision is to get to 100% serviceability

Offer/Order is a better way to retail but that doesn’t make it easier to serve. If you're going to offer up hotels, cars, tours etc then you have to ensure that if something in that supply chain goes wrong, the entire journey is updated to ensure customer satisfaction #T2RLEngage

Sarosh from @Spotnana speaks about his colourful past which involved accumulating 48 million frequent flyer points & how that led to Spotnana, who are providing a unique value proposition by directly connecting PSS to TMCs, and giving airlines the ability to be a white label TMC

Yesterday, the announcement was made that @VirginAustralia have partnered with @Sabre_Corp to pioneer #SabreMosaic™. Today, Sabre’s Michael Reyes and Virgin Australia’s David Hogarth are on stage at #T2RLEngage 2024 to talk through this exciting new phase

SAS were in administration. Now, with industrial owners, they have become the most punctual airline in Europe. Alf Sagen speaks on how the Scandinavian airline has become “customer obsessed” and mobile first in what is an incredible turnaround for the company #T2RLEngage

Just taking off, #T2RLEngage 2024, The New Reality of Travel Retailing conference. Richard Clarke, CEO T2RL starts the conference with his market update, including T2RL PB projections for 2024 and some provocative thoughts on the trends and challenges in moving to #OOSD systems

Is the switch to OM a zero sum game? According to our panel, it's a 'can you afford not to game.' NDC allows airlines to offer a much wider range of products via travel agencies and to personalise those products in a way that they have not been able to do previously #T2RLEngage

Jim Davidson, @AccelyaGroup and Anthony Rader @AmericanAir discuss their perspectives on modern retailing transformation and how 'there's more to it than just technology.' Engaging the wider industry and partners is necessary #T2RLEngage

Tiina Vesterinen from @Finnair taking a phased approach to modern retailing #T2RLEngage