British Airways

@CliffCouch A member of the team will get back to you wife as soon as possible. Natalie M

@British_Airways British Airways trying to fob our issue off via a bot. Where is the help and customer service. A real person would help

@British_Airways Wife still hasn’t got her case after arriving in New Orleans last Saturday. Case has been sent by courier to Memphis and still not arrived.Travelling to Nashville tomorrow and still no case. Don’t understand why BA had to wait 3 days to send case out to USA.

@vojtech Unfortunately, we're unable to arrange a call-out from the team. There is a different telephone number listed on the airport's Lost and Found page. We've added the link here: flylax.com/lax-airline-li…. Kit

@British_Airways Would be great if you can have the LA team call me. You might be luckier than me.

@British_Airways I forgot my Kindle on a flight to LAX. I called your lost and found number +13102945065 for more than a week and left multiple voicemails. Nobody ever answers or calls back. Your customer service response: “I'm afraid all we can advise is to keep trying.” cc @HeadForPoints

@Lisagm24 Hi Lisa! Drop us a DM with your details and we'll do all we can to help! Si twitter.com/messages/compo…

@British_Airways can anyone help please updating details for an upcoming booking please?

@v8ninety We appreciate your comments and apologise for any inconvenience caused. We'll be sure to pass your messages on to the relevant teams as feedback. Siobhan

@British_Airways Didn't help allow people to disembark at Porto so we had to wait two hours before their luggage could be off loaded

What a shambles @British_Airways flight to Funchal unable to land due to high winds so redirected to Porto and then told they will fly back to Gatwick instead of staying in Porto, 10 hours on plane so far before we get back to Gatwick.

@ApurvaP_ We're sorry to hear that you were unable to board your flight today, Apurva. Can you please DM us the booking details, and we'll check this for you. We may need to ask additional security questions. Please remove your booking reference from the public feed for your security. Kit twitter.com/messages/compo…

@British_Airways This is a serious service failure. I was denied boarding at Mumbai for my Delhi → Mumbai → London Heathrow → Berlin journey despite holding a valid Schengen visa and being eligible for UK airside transit. Your staff’s incorrect handling of transit rules has caused immediate disruption and financial loss. I am not seeking explanations. I require immediate action:
• Rebook me on the earliest available flight to Berlin via any Schengen route (no UK transit), OR
• Provide an alternative arrangement today at your cost. If this is not resolved immediately, I will escalate this matter formally for negligence, damages, and denial of service. PNR:N6G5JC
Flight: BA138 @BritishAirwaysS @BritishAirways3 @WaleedManager @britishairwayceo This is the chat with airline staff

@CristyBaker Hi Cristy, I'm sorry you're disappointed by the service you've received. All we can advise is that someone will be in touch as soon as possible. We can't give a timescale or speed up their response. Beth S.

@British_Airways Yes now the link is working. However I have yet to get a response from this form or contact centre. Not great customer service.

@British_Airways I’m still waiting for my Avios from a Kate Spade purchase in early January. I’ve contacted BA via X and email several times. I’m aware other costumers were credited for their purchases. I still have had received mine.

@ttribe Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Milika

@British_Airways I’m helping my son (booking 9NSSPT) return from Australia to Manchester. He’s been rerouted via Doha on 25 March. Many Perth–Doha flights are cancelled , insurer may not cover this route. Unable to reach BA by phone — please can you help reroute via Singapore?

@emssilly We're sorry to hear this and apologise for the inconvenince caused. Have you tried clearing your browser cache and cookies, and then trying to log in again? Milika

Hi @British_Airways why is your app always so glitchy trying to download the boarding pass to my phone. It’s the same on website this has happened multiple times will it ever get fully resolved?

@gottsgirl Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Milika

@British_Airways i booked my son a flight to HK via Doha on the 15th April. Is it possible to reroute him? Thanks

@mhkngiphone Please DM us your details. We would also advise you to delete the public message with the details in it. Si twitter.com/messages/compo…

@British_Airways My baggage was delayed for about 18 days, I was without it for the whole trip, I had to chase repeatedly, and I received inconsistent routing information. Multiple complaint cases were closed without properly addressing the service failure. Please review urgently

@youuorns I'm sorry to hear you've been waiting. Was this at the check-in desk or at the gate? I hope that you were able to speak to a member of staff and that you're now on your way. Claire W

@British_Airways @tomario1975 Disappointing to find that even tho I paid for Business class tickets, I still have to Que behind families and group 0 &1

Thanks to the shit show that is customer service @British_Airways I still haven’t arrived at my destination (a 9o minute flight in Europe from London) with a flight departure of 7:50, that has me routed so far via Madrid and Hamburg

@mhkngiphone We'll need you to DM us with your details if you'd like us to check this for you. Thanks, Matthew! Si twitter.com/messages/compo…

@British_Airways @British_Airways My baggage was delayed about 18 days, I was without it for the whole trip, I had to chase repeatedly, and I received inconsistent updates. Complaint cases were closed and my emails bounced back. Please confirm which active case will address this.

@picsthomasgg Nice photo, thanks for sharing this! Tony

#A380 @British_Airways departing @HeathrowAirport on the BA285 to San Francisco 14/3/2026

@xalanamackayx We don't have any previous tweets from you that we can see. Send us your booking reference via DM along with as much information as possible so we can take a closer look. We may need to ask you a few more questions for data protection. Tony twitter.com/messages/compo…

@British_Airways I’ve not reached out on other social media channels, I’ve tweeted twice+called customer services multiple times who just tell me they can’t do anything, their attitude is disgusting, especially with the circumstances when I’ve had £1740 taken from me before seats were reserved.

@British_Airways flew EWR via LHR on 16.03. LHR-enquired about upgrade to business, told 2 seats, paid £1740 then told seats hadn’t been reserved before you took my money. Complaint closed with link to faq, called customer services-attitude disgusting, no refund in NY £1740 down.

@mhkngiphone Send us your original case reference via DM along with as much information as possible so we can take a closer look. Corry 2/2 twitter.com/messages/compo…

@WJohnSmithen Hi John. Sorry to hear you're unable to find our flights to St Louis. What dates are you looking for? Claire

@British_Airways advertises new nonstops from STL to London beginning in April. I'll be danged if I can find those 'nonstop' flights.