TPE Customer Assist

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TPE Customer Assist

TPE Customer Assist

@TPEassist

👋 Official TPE Customer Service account, available 24/7 | 📱 We're also on WhatsApp - 07812 223 336 | 🕚 It may take longer to respond between 23:00 - 06:00

United Kingdom Beigetreten Kasım 2011
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TPE Customer Assist
TPE Customer Assist@TPEassist·
Our thoughts are with the customers, railway colleagues and everyone affected by the East Midlands Railway incident on Friday 19th June. Customers with EMR tickets can use any TransPennine Express service to travel towards their destination until end of service on Sunday 28th June.
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TPE Customer Assist
TPE Customer Assist@TPEassist·
☀️ Hot Weather Travel Update ☀️ Hot weather is expected across the UK from Monday, 22 June, and this may affect some train services. We are closely monitoring conditions and may need to make changes to services to ensure trains continue to operate safely. If you're planning to travel this week, please check your full journey, including any connecting services, before you travel here: journeycheck.com/tpexpress/ Please make sure to stay hydrated and carry water with you during your journey. If you are travelling with an @LNER ticket and have replanned your journey between Tuesday 23 June and Friday 26 June, you can use your ticket on connecting TransPennine Express services at no extra cost.
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TPE Customer Assist
TPE Customer Assist@TPEassist·
✅CLEARED: Services are no longer affected by this problem.
TPE Customer Assist@TPEassist

⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk

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TPE Customer Assist
TPE Customer Assist@TPEassist·
🕓Disruption is expected until 10:00.
TPE Customer Assist@TPEassist

❗️Following engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines have now reopened. 🕒Disruption is expected until 09:00. 🚌Customers can also travel on the following Bee Network Bus services at no extra cost: · 83 Piccadilly Gardens - Failsworth - Hollinwood - Oldham Mumps · 84 Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill · 180 Oldham and Greenfield · 184 Oldham to Huddersfield · 216 Piccadilly Gardens to Ashton Under Lyne and Stalybridge · 219 Piccadilly Gardens - Ashton-under-Lyne · 230 Piccadilly Gardens - Droylsden - Ashton-under-Lyne · 231 Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne · 237 Glossop - Hadfield - Stalybridge - Ashton-under-Lyne · 343 Hyde - Dukinfield - Stalybridge - Mossley - Lees - Oldham · 350 Oldham - Delph - Greenfield - Mossley - Ashton-under-Lyne · 356 Ashton-under-Lyne - Stalybridge - Diggle - Denshaw - Oldham

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Mike
Mike@AMichaels66199·
@TPEassist You are now just taking the mickey. The delayed 07.42 is in and staff are having a meeting further delaying the Newcastle train. Are you cancelling the 07.59 to Newcastle then?
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Mike
Mike@AMichaels66199·
@TPEassist if I don’t make the 09.15 XC from Leeds on an advance ticket what happens? Do I have to buy a new ticket as you have serious delays?
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Mike@AMichaels66199·
@TPEassist And if they don’t who pays for a new ticket?
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Mike
Mike@AMichaels66199·
@TPEassist @networkrail @TracyBrabin this is poor. Not only are towns being dug up with major roadworks and 76 bus alterations, you’ve then got the TRU upgrade now today engineering works overrunning and trains cancelled for last 3 hours and delayed. Is this a vision?
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TPE Customer Assist
TPE Customer Assist@TPEassist·
❗️Following engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines have now reopened. 🕒Disruption is expected until 09:00. 🚌Customers can also travel on the following Bee Network Bus services at no extra cost: · 83 Piccadilly Gardens - Failsworth - Hollinwood - Oldham Mumps · 84 Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill · 180 Oldham and Greenfield · 184 Oldham to Huddersfield · 216 Piccadilly Gardens to Ashton Under Lyne and Stalybridge · 219 Piccadilly Gardens - Ashton-under-Lyne · 230 Piccadilly Gardens - Droylsden - Ashton-under-Lyne · 231 Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne · 237 Glossop - Hadfield - Stalybridge - Ashton-under-Lyne · 343 Hyde - Dukinfield - Stalybridge - Mossley - Lees - Oldham · 350 Oldham - Delph - Greenfield - Mossley - Ashton-under-Lyne · 356 Ashton-under-Lyne - Stalybridge - Diggle - Denshaw - Oldham
TPE Customer Assist@TPEassist

⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk

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Zoe 🌟
Zoe 🌟@zzoeblack·
@TPEassist is there a train running at 7.38 from NLW to Liverpool Lime Street? The app says it is running, one board says running and another says cancelled
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TPE Customer Assist
TPE Customer Assist@TPEassist·
🚌From Manchester towards Huddersfield: • Manchester Piccadilly to Huddersfield at 07:40, calling at Stalybridge, Mossley, Greenfield, Marsden and Slaithwaite.
TPE Customer Assist@TPEassist

⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk

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TPE Customer Assist
TPE Customer Assist@TPEassist·
⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk
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TPE Customer Assist
TPE Customer Assist@TPEassist·
Goodnight all! ^Mariel signing off for the night 👋 The overnight team will be taking over from here and I'll be back tomorrow 😊 ℹ️ For live journey updates: journeycheck.com/tpexpress/ (Please note your messages may take longer to respond to overnight)
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TPE Customer Assist
TPE Customer Assist@TPEassist·
✅Disruption caused by the emergency services dealing with an incident near the railway between Stockport and Manchester Piccadilly has now ended.
TPE Customer Assist@TPEassist

⚠️ Due to the emergency services dealing with an incident, all lines are blocked between #Stockport and #ManchesterPiccadilly in both directions. 🕒 Disruption is expected until 19:00. ❗ Train services running to and from these stations may be cancelled, delayed by up to 60 minutes or diverted via Romiley. #Stockport will not be served. Trains on the following routes are subject to delay/last minute alteration and cancellation: •#Cleethorpes - #LiverpoolLimeStreet in both directions. 🎫 To help you complete your journey, you can use your ticket at no extra cost on the following: •TransPennine Express services between #LiverpoolLimeStreet and #Cleethorpes in both directions via Romiley. •Northern services between #ManchesterPiccadilly and #Sheffield in both directions via Romiley. · East Midlands Railway services between #LiverpoolLimeStreet and #Sheffield via Romiley in both directions. 🚌 If you are travelling to/from Stockport, you can use your ticket at no extra cost on the following: •Bee Network 192 Bus Service from #Stockport to #ManchesterPiccadilly in both directions. The pick up/drop off point outside Stockport station is located on the A6 road next to McDonalds which is a 5 minute walk from the Station. The pick up/drop off point for Manchester Piccadilly is located on Piccadilly road outside Greggs which is a 5 minute walk from the Station. ❗ Services towards Liverpool Lime Street/Cleethorpes will resume from Manchester Piccadilly. Please see a member of station staff if you require any assistance. Due to the nature of the incident, other train operators services will be affected too. ℹ️ Live journey updates: journeycheck.com/tpexpress/ 🎫 If you have been delayed by 15 minutes or more, you may be able to claim Delay Repay compensation for your journey. Visit tpexpress.co.uk/help/delay-rep… for more information.

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TPE Customer Assist
TPE Customer Assist@TPEassist·
⚠️ Due to the emergency services dealing with an incident, all lines are blocked between #Stockport and #ManchesterPiccadilly in both directions. 🕒 Disruption is expected until 19:00. ❗ Train services running to and from these stations may be cancelled, delayed by up to 60 minutes or diverted via Romiley. #Stockport will not be served. Trains on the following routes are subject to delay/last minute alteration and cancellation: •#Cleethorpes - #LiverpoolLimeStreet in both directions. 🎫 To help you complete your journey, you can use your ticket at no extra cost on the following: •TransPennine Express services between #LiverpoolLimeStreet and #Cleethorpes in both directions via Romiley. •Northern services between #ManchesterPiccadilly and #Sheffield in both directions via Romiley. · East Midlands Railway services between #LiverpoolLimeStreet and #Sheffield via Romiley in both directions. 🚌 If you are travelling to/from Stockport, you can use your ticket at no extra cost on the following: •Bee Network 192 Bus Service from #Stockport to #ManchesterPiccadilly in both directions. The pick up/drop off point outside Stockport station is located on the A6 road next to McDonalds which is a 5 minute walk from the Station. The pick up/drop off point for Manchester Piccadilly is located on Piccadilly road outside Greggs which is a 5 minute walk from the Station. ❗ Services towards Liverpool Lime Street/Cleethorpes will resume from Manchester Piccadilly. Please see a member of station staff if you require any assistance. Due to the nature of the incident, other train operators services will be affected too. ℹ️ Live journey updates: journeycheck.com/tpexpress/ 🎫 If you have been delayed by 15 minutes or more, you may be able to claim Delay Repay compensation for your journey. Visit tpexpress.co.uk/help/delay-rep… for more information.
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