London North Eastern Railway

@NUFC @SunderlandAFC Derby Day travel advice. Planned engineering between Newcastle and York will impact journeys on Sunday 22 March. Please check before you travel: lner.co.uk/travel-informa…

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@Christo79848030 Thank you for your feedback. I will pass this on to the team.

@LNER can you give people a way to get rid of that banner please. Make it damn hard to use your website stuck there.

@PLewis1975 @Hull_Trains Good morning, Pete. Thanks for your question, Pete! Just to clarify, all our trains, whether it's a 5, 9, 10, or an IC225—will always stop in the same position at the station, so you can expect consistency no matter which service you're catching.

Hey @LNER why does the 5 car train stop soooo far at the end of the Grantham platform 2? It’s a long distance to the pedestrian overpass, @Hull_Trains 5 cars stop right next to the overpass 🤷‍♂️

@MarkBHarrison You’ll need to speak directly with our customer service team, Mark, as I don’t have access to your account details. They’re best equipped to investigate your issue in detail and provide you with the support you need. Please reach out to them for further assistance.

@LNER I have tried both previously and been advised to contact customers@lner.co.uk I have received acknowledgment but never received a reply the last one on the 6/326

@LNER can you advise how to contact Perks as none of my journeys are being rewarded? I have contact via email customer services on 3 occasions but not had a response?

@christhommo50 Since your service is currently delayed rather than cancelled, you should still travel on your booked train. If your train does end up being cancelled, please reach out directly to Crosscountry for further guidance, they’ll be able to help you with your next steps, Chris.

@LNER Good morning LNER - through your app I booked tickets to go to York today and are due to travel on the 1159 Cross Country .I see it is already delayed due to a train fault - could you tell me my options - do I have to use a Cross Country service or can I use LNER

@Bartzs @SamYTFC Alternatively, you can call them at 03457 225 333 (08:00-22:00) or use Live Chat on our website (09:00-17:00) for more help with your issue. 2/2

@SamYTFC @LNER I’m trying to do the same it’s been like it all week, I’ve also emailed customer services with no response

@LNER I’m trying to upload a ticket for delay repay and it just spins then sends me back to the delay repay home page. Any idea how to get round it? Thanks

@Bartzs @SamYTFC You can submit your claim by emailing customers@lner.co.uk and make sure to attach a copy of your ticket for verification. The team will get back to you directly, Alan. 1/2

@Mashy_Niblick Good morning. The refurbishment is advertised on our website here: lner.co.uk/first-class-tr…. We expect the lounge to reopen around spring. For more details on the new redesign plans, check out lner.co.uk/news/new-year-…

@LNER I don't recall this being mentioned when I bought my ticket?

🛠️🚧Buses replace trains between York and Newcastle via Darlington on Saturday 21 and Sunday 22 March 📢@CrossCountryUK @GC_Rail @LNER @LumoTravel @northernassist @TPEassist #DisruptionVideos ℹ️More information available here: nationalrail.co.uk/engineering-wo…

@harrisalex411 Thank you for flagging, Chris. I will contact the Train Manager to have a look ^Josephine

@LNER hi, im on ur 2240 train to Leeds from Londons King Cross. I’m sat in coach G and the coach is shaking horrendously and been bouncing up and down a bit, can you ask the train person to look at this as im concerned 😦.

@CHenbery Hello Caroline, please ask them to email customers@lner.co.uk with screenshots of their tickets and the team can process their claim manually. ^Katie

@LNER help! My parents were on 14:10 from KX to Wakefield Westgate on 17/3. Train was cancelled at Peterborough. They’re trying to make a delay repay claim online but LNER website states train was cancelled and didn’t leave KX so can’t enter details to claim. How can they claim?

@Julie1958V Hello Julie, I'm really sorry about this. I'll pass this onto the station team to investigate and resolve as soon as possible. Thank you for letting us know.

@lner @yorkrailwaystation Clean and protect,travel with confidence-not if you try to use ladies toilets platform 9 York station tonight but apparently been like this since yesterday. Not acceptable to use accessible toilet with no soap or hot water.

@cwhite1864 @NUFC @SunderlandAFC Hello Christopher, services are expected to be very busy, and making additional stops could increase the chance of serious overcrowding. Keeping the current stopping pattern helps us run trains safely and reliably for everyone. ^Katie

@LNER @NUFC @SunderlandAFC If only the diversion route ran through Hartlepool, Seaham and Sunderland where lots of fans will be travelling from...Oh wait, it does. Any chance of adding stops? Even just on services a couple of hours either side of kick off...

@NUFC @SunderlandAFC Derby Day travel advice. Planned engineering between Newcastle and York will impact journeys on Sunday 22 March. Please check before you travel: lner.co.uk/travel-informa…

@geordiecrew77 @NUFC @SunderlandAFC Engineering work is planned around 12 months in advance, David.

@LNER @NUFC @SunderlandAFC Not very well planned then is it?

@LawrenceCaswell The 16.33 Harrogate to London Kings Cross will depart at 17.10 from Leeds to Kings Cross, Lawrence.

@LNER Just to make sure. I am booked on 16:33 LNER Harrogate to Kings Cross service. I intend to get on when it is (if i am right in thinking) at Leeds around 17:10.

@LNER 1/2 What are the rules about getting on at a later station or getting off at an earlier stop on advance singe tickets. I have an advance single Harrogate to London King's Cross ticket tomorrow. However, I would like to go tomorrow, so I was wondering if I can...

@ryan_da_lion We’re really sorry you experienced disruption, Gary. Please make sure to submit your claim for delay repay at lner.co.uk/Delay so we can review your case and help you get any compensation you’re entitled to.

@lner any thoughts on this please? My 10:24 train from Newcastle to King’s Cross was cancelled yesterday. I had to get a later train. That train was delayed meaning I missed my connection. So I was delayed by the cancellation and delayed from the replacement.

@bemoresuper My apologies for the delay. The diver is actively communicating with the Hitachi control at the moment, and our team is closely monitoring the situation. As soon as we receive any further information or updates, we will make sure to keep you informed right away.

Train arrives late at Newark Northgate and now been told not to get on it??? What’s going on @LNER now been told overhead lines are the problem…… where do we stand if appointments are missed at a cost to ourselves? And please don’t reply a generic company response

@Rich_Deee No worries. Have a great day!

@LNER Hi, thanks for reply and details 👍🏻

Hi @LNER, I’ve noticed that the 6:43 service from Peterborough to King’s Cross, which is usually 9 coaches, has often been running with only 5 over the past few weeks. Is this expected to continue, or just temporary? Cheers