The Hut CS

@pierredee1 Hi there. I do apologise and to proceed, pop us a message through the messaging portal within your online account? Thank you. - Macey

@TheHut__CS I opened a help & support chat with “katie” she asked me a question, i replied then she just left without saying anything else, How rude. Your delivery company evri has not sent me a QR code. I will not repurchase the items if they go back!

@YinhaoW Hi there. We would like to thank you for your patience while we work through our messages. A member of our team will be with you shortly to proceed. - Macey

@TheHut__CS I’ve been trying for days to resolve an issue with my order (#669706025) – your site gives an error and won’t let me reply, no one answers on Facebook either. This is the second time I’ve had problems with you. Please respond!

@leejwhiteside Hi! We would be more than happy to look into this for you, please send us over a DM. Thank you - Rosie

@TheHut__CS im trying to email you regarding a faulty product but the several email addresses I’ve been given are not valid- can you please advise?

@lulu39997097417 Hey! I am so sorry to hear this, I have reached out via DM. Please can you check this at your earliest convenience? - Rosie

@TheHut__CS I've been waiting for my shoes, but there's been no delivery information. I don't know where my shoes are. You don't give refunds. Are you a scam company? I asked for a refund.

@TarikZnet @thehut_com Hello there. I am very sorry to hear this. Please can you send us a private DM so that we can discuss this further and have this resolved as soon as possible? Thank you, Darcy

@thehut_com Fucking scam, order made with an error on the address and the fucking CS not given any solution they asked me to get and ask the people living in the wrong address fuck shitty scam

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@_DannyMcShane_ Hi Danny, thank you for reaching out. Can you please send us a direct message so we can review this for you? Thank you, Tom

@TheHut__CS Merry Christmas. We bought a Berghaus jacket in large as a present but in trying it on this morning it is too small. We bought it in October but your returns policy says 28 days. This was a present and has been wrapped since purchase. Can we still return it?

@GARobinson98 Thank you for messaging in Georgia, our team will be back in touch soon if not already do help. Thank you, Jake

@TheHut__CS @TheHut__CS still waiting for a response :)

@TheHut__CS Hi, I still haven’t recieved my order in over a month - keep trying to contc you and no reply. Terrible customer service. Please reply!

@Linda_Treen @thehut_com Hi there. Lets get this looked into for you, in order for us to do so please can you send us a message through your online account? A member of the team or myself will be in touch to assist ASAP. - Macey

@thehut_com you’ve taken my money and still no order dispatched, please can someone contact me asap

@mikehodgkiss Thank you, I have since reached out. -Jade

@TheHut__CS @TheHut__CS following you now

@TheHut__CS shocking service first time ordering and will be the last tried to contact you and no replies

@Stevthebarstool I would love to help, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you! Jade

@TheHut__CS I'm not getting anywhere with customer service; you're not responding to my messages on your own site. you sent my half my order.

@GemmaSm68568863 Hi Gemma, I have since been in touch to help. Thank you, Jade

@TheHut__CS Hi I think you need need to follow me to direct message you

@TheHut__CS hi can I message you

@GemmaSm68568863 @thehut_com Hi Gemma, I have since been in touch to help. Thank you, Jade

@thehut_com hi I need to direct message you.

@FrancescoRispo2 I am so sorry to hear this, please DM us on IG or via your account & we will be in touch to help. Thank you, Jade

@TheHut__CS Ciao, sto provando a fare un reso ma non ci riesco. Avrei bisogno di aiuto. Grazie

For any customer queries please DM us and we will be more than happy to assist! Many thanks, The Hut CS Team 😀

@inayah_ali Hey there! Please DM us & we will be in touch to help. Thank you, Jade

@albo2003 I am so sorry to hear this is how you feel, we would love to get an update on your order. Please DM us & we will be in touch to assist. Thank you, Jade

@TheHut__CS why do you steal peoples money ????

@Muffiinz_x Thank you, our team will be in touch very shortly. Thank you, Jade

@TheHut__CS I’ve messaged via Instagram but no reply :(

@TheHut__CS it won’t let me DM you because you’re not following me…I need assistance with an order.