TheHut.com

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@justpanda28 I'm very sorry to hear this and would like for our X team to help if you can please send us a DM. Thanks, Jake

@thehut_com received a confirmation email stating you received my returned item, and now you won't send my refund as your warehouse cannot find it! I have email and proof of postage but still you won't refund. Explain please

Shop an EXTRA 10% off selected fashion and homeware items in our Winter Sale! 🙌 Use Code: EXTRA10 Shop now via the link:bit.ly/4iSpb4o

Shop an EXTRA 10% off selected fashion and homeware items in our Winter Sale! 🙌 Use Code: EXTRA10 Shop now via the link:bit.ly/4iSpb4o

@BrettRing235159 Our team would love to help! Please privately message us & we will be in touch. Thank you, Jade

Our Winter sale is finally here! ❄️ Enjoy up to 50% off our designer sale across women’s and men’s designer fashion, kids, beauty and homeware Tap the link to shop:bit.ly/3Zpwmbe

@Dovi_M Hey, I'm sorry to hear this and would like for our X team to help. We will be in touch via DMs soon. Thanks, Jake

@letoyvantoys & @thehut_com absolutely disappointed there’s a piece that is too big and won’t slot in to build the dollhouse…. Is disbelief you can charge so much for faulty item

@Linda_Treen I'm sorry to hear this Linda, our team will be back in touch soon if not already to help further. Thank you, Jake

@TheHut__CS @thehut_com @thehut_com I sent a reply to an assistant called Sophie at 11am and have heard nothing!! Terrible service continues…..

@thehut_com you’ve taken my money and still no order dispatched, please can someone contact me asap

@jdcecfc Alternatively, if you could please follow us on Twitter we can reach out or please come through your TheHut.com account. Thank you, Jade

@thehut_com I don't do Facebook or Instagram !!!

@thehut_com hi, I ordered with you on Sunday, an expensive Christmas present for my wife, 3 days later and not even dispatched, clearly now not going to arrive for Christmas. Very poor to be honest. So disappointed. Just not good enough.

@ClairePorter83 So sorry to hear this, Claire, I have since reached out to help. Thank you, Jade

@thehut_com I have been waiting since 19/11 for someone to contact me. This is an absolute joke. I have no option but to make an official complaint for lack of customer service.

@thehut_com I have contacted your customer service who tell me that this peeling is not a manufacturer issue and is wear and tear. The boots aren’t even a year old with minimal wear. Surely something of this quality shouldn’t be peeling like this. I look forward to your response

Our Winter sale is finally here! ❄️ Enjoy up to 50% off our designer sale across women’s and men’s designer fashion, kids, beauty and homeware Tap the link to shop:bit.ly/3Zpwmbe

@northernhiver @AllSole I am so sorry to hear this, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@thehut_com caution: @AllSole is a fraud. Their customer care team is just bunch of liars. I have proof that they just scam people. Don't shop here.

Hurry! Shop up to 60% off fashion, beauty and homeware in our Black Friday sale- you don't want to miss out on this 🙌 Shop now via link:bit.ly/3B1XogC

@northernhiver @AllSole I am so sorry to hear this, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@thehut_com caution: @AllSole is a fraud. Their customer care team is just bunch of liars. I have proof that they just scam people. Don't shop here.

Hurry! Shop up to 60% off fashion, beauty and homeware in our Black Friday sale- you don't want to miss out on this 🙌 Shop now via link:bit.ly/3B1XogC

@northernhiver @AllSole I am so sorry to hear this, please will you send a message to our Instagram or Facebook inbox & we will get this looked into for you. Thank you, Jade

@thehut_com caution: @AllSole is a fraud. Their customer care team is just bunch of liars. I have proof that they just scam people. Don't shop here.

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@gedleonard So sorry to hear this, our team are working around the clock to get this resolved for you. We will be in touch very shortly. Thank you, Jade

@thehut_com another day and still nothing!!!! Been 7 days since placing the order and not been dispatched but I can’t cancel my order…..SHOCKING customer service!!!!!

@beck_is_back I am so sorry to hear this, please will you send a message to our Instagram inbox & we will get this looked into for you. Thank you, Jade

@KiloPapaD11 Please DM us on IG or FB & we will be in touch. Thank you, Jade

@thehut_com Yep. Your X account doesn't allow DM.

@thehut_com I ordered a Christmas gift online on 1 December. It has not yet been despatched. Sending me 2 emails saying you have my order doesn't fill me with confidence! Do you intend to despatch it or cancel it just before Christmas?