Sameer Allidina

@PassportCan @itangho Hi - I tried this the other day at the Edmonton passport office, and was told that I have to initiate the transfer via the phone number (which I cannot reach). Has this process changed?

@ceciliaaraneda @PassportCan @ParL Thanks Cecelia, I have three weeks but trying to be proactive because I don't know how to reach them :(

@PassportCan like others, I applied for a passport at Service Canada, the estimated time has passed, and I am not confident I will receive my passport in time. I would like to get it transferred to a local office, but I can't do so without reaching you by phone (1/2)

@SamsungCanada Sure I will do that but since I can't place the order (or any other for that matter), I don't have a confirmation number.

@TotalInferno Hi! Could you please send us a summary of the situation, your customer email and confirmation number at info.seca@samsung.com so we can look into this for you. Thanks.

@SamsungCanada fellas, I need help. For two years in a row, I have been unable to make a purchase a phone on your website. When I email or call in, I get passed from one department to another, or I get a generic "we were unable to process your payment" response.

@kylesayers57 @SamsungCanada I can relate, but unfortunately sometimes the promo offers are only available online :( That, and the nearest store to me is across the city (well technically in another city).

@TotalInferno @SamsungCanada Please do yourself a favor and do not buy online. Go into a carrier or store, google how many orders are lost in the shipping department. You'll receive generic, "we'll escalate" just like the twitter response. I've had them escalate twice over a one month period and received no

@SamsungCanada Hi still need help, I did send a direct message, but did not receive a response. Separately, someone has been in touch with me via email, but the best answer he was able to give me was to "try another address". Really disappointed that no one is willing or able to escalate.

@TotalInferno Thank you for reaching out, we’d like to help. Could you please contact us via direct messages with the summary of the situation and your contact info

@SamsungCanada Sure I will do that -- fwiw, I did send a direct message before reaching out here, I will reopen that conversation.

@SamsungCanada I have checked with the credit card company, they tell me the payment was approved...

@SamsungCanada Hi, while I appreciate the generic response, you may not have read my message: I have done the live chat on your website, they say the cannot help and to call in. When I call in, they tell me they tell me they are "unable to process payment".

I have already called in twice, but they are unwilling or unable to help -> "sorry we cannot process your payment". No further details.

fwiw, I think Samsung cannot process orders from the city I live in because it has a space in it. I have had someone with a different name, different address (but same city), and different payment method get the same error.