Upgrade, Inc.

@MistyRenee01 Hi Misty, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@UpgradeCredit I can’t get into account because my phone number was changed I tried calling support but they’re NO HELP!! Help me please.

Hi Derek, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. We have sent you a DM to assist you further. For more immediate assistance, we do ask that you contact our team by dialing our team at (844) 319-3909, Monday - Friday 5AM - 7PM MST, Saturday & Sunday 6AM - 5PM MST. Thank you!

$1.3 trillion in credit card debt. An all-time high. One unicorn CEO says his fintech wouldn’t even exist if traditional banks had served customers better. When legacy systems fail to manage risk, transparency and affordability, disruption isn’t optional. It’s inevitable. fortune.com/2026/02/17/ren… @fortunemagazine @UpgradeCredit

Our Principal Finance Group has upsized our revolving credit facility with @UpgradeCredit to $250M. We're proud to enable the continued expansion of Upgrade’s consumer lending platform and build on our multi-year collaboration. 🔗 crossriver.com/newsroom/cross…

Hi Matthew, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

Hi, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

If anyone is looking for a good bank then DO NOT USE @UpgradeCredit deceptive practices, false advertisements and right now they are actively refusing to close my accounts despite my instruction 4 times no company should try to force people to be there customers like this

@JasonHermonat Hi Jason, If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@UpgradeCredit , still nothing was done. All I want is a simple apology, someone didn’t have the whole story and spoke out of turn, and doing so called me a liar, he said I only had $500 credit, when it was $1000. I showed you all the paperwork before so you know that I am right. The emails that I sent you before are the ones that I am talking about. That’s it, just a simple apology.

@UpgradeCredit Some of @UpgradeCredit best employees gave me a $1000 credit card and for four months we didn’t touch it. And then came the Vets bills, $870 dollars worth. I used the card and they dropped the limit instantly to $500. We paid $500 on it within a month and the rest shortly afterwards. That means I am under the limit….it’s basic math. Threatening my bank accounts and ruining my name and making my credit worse.

Hi, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@NYSE @UpgradeCredit @bensturgill @stevenmcclurg @CanaryFunds Why is the new app uplift so terrible? Under upgrade, I was able to pay in advance and have that payment credited towards the next due date. Good luck with doing that under upgrade which I think is a terrible terrible product.

Today on NYSE Live 🎙️ @bensturgill breaks down key economic data, @UpgradeCredit talks explosive growth post $165M funding round, + @stevenmcclurg of @CanaryFunds shares top market insights. Plus, BETA Technologies is set to debut on NYSE as $BETA! twitter.com/i/broadcasts/1…

Hi Terry, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@Bl8ck_Rabbit @UpgradeCredit @neubergerberman @LuminarxCap No balance on my card 10/1 but was charged a late fee for not making a payment. Cut my line of credit from $1000 to $500 for late payment when no balance on card. When I complained they refunded the $5 dollars.

We’re excited to announce we’ve raised $165 million in new equity investment! Led by @neubergerberman, with participation from @LuminarxCap and others, the funding will enable us to continue our growth and develop new products that help more consumers get the banking and credit products they need today, while improving their financial and credit standing in the long run. Press release: lnkd.in/g2TrUuZe Read more about it: Axios, Upgrade's $165M round values fintech at $7.3B: lnkd.in/ghAWFzni Bloomberg, Fintech Lender Upgrade Valued at $7.3 Billion in Funding Round: lnkd.in/gVYuJ3ti CNBC, Fintech startup Upgrade valued at $7.3 billion in new funding round: lnkd.in/gTtASUe5 Fortune, Upgrade avoided the neobank meltdown—and just raised $165 million en route to an IPO: lnkd.in/gciXZ5eZ Reuters, Fintech Upgrade raises $165 million, targets IPO in 12 to 18 months: lnkd.in/gbnPCSbq

Hi Terry, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@IamCoreyTerrell @UpgradeCredit @FTC @OIGFedCFPB @TheNCUA I got a call my payment for December was 4days over due. U were cutting my credit from $1000 - $500 & charging my card late fee $29 for missing payment in October. No balance on card 10/01. made a $120 payment on 12/15 & on 12/19was charged alate fee card. Check your late fees.

Stay away from @UpgradeCredit. Imagine paying a credit card on time for years and they drop your limit down to 1K. This kind of practice is damaging to responsible customers during these times. Looking into filing with the CFPB. @FTC @OIGFedCFPB @officeofcomptroller @TheNCUA

Hi Terry, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@UpgradeCredit I got a call my payment for December was 4days over due. That U were cutting my credit from $1000 - $500 & charging my card late fee $29 for missing payment in October. No balance on card 10/01 made a $120 payment on 12/15 & on 12/19was charged alate fee card1020

Hi Corey, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account

@Bl8ck_Rabbit @neubergerberman @LuminarxCap Hi, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. We have sent you a DM to further assist.

@UpgradeCredit @neubergerberman @LuminarxCap This bank has been a nightmare to deal with. They suspended my accounts over a transaction dispute in September, and they're still frozen. I've called countless times, filed CFPB complaints, and requested multiple escalations—no one has answers, and nothing gets resolved.

@brockjarrettcpa Hi, We want to thank you for providing us with your feedback and letting us know that our service did not meet your expectations. We will use this feedback in order to improve our overall customer experience. We have sent you a DM if you are in need of further assistance.

@upgradecredit is the worst company I have dealt with in a long time bar none. Avoid like the plague. Please repost.

Hi, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

Do not use @upgradecredit if you can’t avoid it. My phone number changed and they won’t make changes until i go through steps such as holding a piece of paper with acct info which I did. Then they said they wanted my whole upper body in pic. Why? Women need to send pics like this also. Sick

@blocked0912 Hi, We want to thank you for providing us with your feedback and letting us know that our service did not meet your expectations. We will use this feedback in order to improve our overall customer experience.

@UpgradeCredit I'm preapproved for up to a $45,000 loan... but you will only offer me $1,000 and at an insane interest rate higher than any of my debts. You are morons!

Hi, We want to thank you for providing us with your feedback and letting us know that our service did not meet your expectations. We will use this feedback in order to improve our overall customer experience. We appreciate you taking the time to bring this to our attention. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account.

@NYSE @UpgradeCredit @bensturgill @stevenmcclurg @CanaryFunds Uplift has terrible customer service, as I've found out. The app is terrible, constantly giving me error messages. The whole organization has an arrogant amateur SFO vibe, and now I'm stuck until the loans are paid.

Hi, We appreciate your feedback. We are always looking for ways to improve our customers' experience and appreciate that you took the time to let us know. If you are still in need of assistance with this matter we ask that you please send us a DM with the phone number or email address associated with your account

@NYSE @UpgradeCredit @bensturgill @stevenmcclurg @CanaryFunds Why did you buy and destroy Uplift? I just had two extremely rude customer service reps tonight , 11/13. Anti-government, too, I should think. Upgrade represents everything that went wrong in the USA.