Volkswagen

Hello, we appreciate your feedback about your GTI. The windshield washer fluid sensor and fuel level sensor are located in different parts of the vehicle, so at times, the former may give an audible warning alert more often under certain circumstances. General information about the location and filling of the windshield washer fluid reservoir can be found in the owner's manual, which is available through maintenance.vw.com. If concerned about the frequency of warning alerts, we would recommend checking directly with your preferred VW dealer's service department. -KO

@VW why does my GTI beep more often and is more annoyingly about low washer fluid then the alarm for low gas?

Hi Sam, all current ID.4 and ID. Buzz vehicles on the road today have charging ports designed to work with Combined Charging Standard (CCS) connectors. It's intended that drivers of current VW EVs will be able to utilize a NACS adapter to charge at Tesla Superchargers in the future. While we don't have an exact ETA, details of this integration will be announced at a later date. -KO

Is @VW @volkswagen cutrently shipping any '25 Buzzes with native NACS chargers?

@TheFables Hi Nick, we'd like to learn more about this CarPlay connection concern and provide some troubleshooting steps if possible. Please feel welcome to send us a DM here. -KO twitter.com/messages/compo…

Anyone else having issues with their @VW GTI since the OTA update? My carplay stopped working after the update. No power to the front USB ports at all after the update yesterday, Nothing else changed, even plugging my phone directly in does nothing now 😑 #volkswagen #gti

@eceparski1 Hi, Elizabeth. I recognize how frustrating this situation with your Atlas is for you, especially after trying to resolve it so many times. If you'd like to share more information, please send us a DM. - MP

@VW Known oil leak issue on my 2021 atlas and attempting to resolve through the dealer. We are now on our 6th attempt of just resealing problem area. I have only had my car for 6 days this month, the rest of the time is at the dealership. Won’t purchase again.

@brandedbio Hello Kirsten, thank you for reaching out to us. I'm sorry to hear about the turbo issue you're having, please send us a DM so we can get a bit more information about what's going on. -JF

@VW In one day, I went from brand loyal to contemplating another make. Need new $4.5k turbo at 9mos out of warranty, and you say no goodwill help is available when reg serviced at dealer only? Why? #VWcares

Hello. Thank you for reaching out to us here, at VW CARE. I'm so sorry your wife's new VW ID. Buzz had a battery failure so early on into ownership as well as you having to wait a while for the recalls to be completed. Don't hesitate to reach back out in a DM so we can further discuss your concerns if you would like. -CW

Convinced my sister to go electric after she loved my Cybertruck. She and my wife both got @VW ID.Buzzes at the same time, waiting months for recalls to be fixed, totally thrilled. 4 days in, battery fails. VW says they’ve never seen it, no solutions, but lease payments demanded. biggest regret: not pushing harder for a @Tesla . Now I’m having second thoughts about my wife’s. Step up, @VW ! #IDBuzzFail #Tesla

@RavencroftThurl I'm sorry to hear you're having such a difficult time trying to get this airbag recall addressed. Please send us a DM to share more information about your situation. - MP

@VW You built cars with defective airbags and have been forced to recall them. Only problem is they've been on backorder and not available for months. I can't let my daughter drive her unsafe VW that I continue to make make payments on. Very disappointed.

@FallsMcafee Hi, Sineath. Please send us a DM so we can get a bit more information about what's going on. - MP

@VW please help us correct a manufacturing error in our Tiguan. It’s been 2 weeks in the service department! Do better!!

@ryan2043 Hello Ryan. Thank you for taking the time to reach out to us here, at VW CARE. As of right now, we don't have plans to make the ID. Buzz hybrid or gas. Should anything change in the future, updates can be found at media.vw.com. -CW

@VW - Are their any plans to offer your amazing ID4 Buzz as a gasoline or hybrid model? It’s such an amazing van for people that want some extra space but don’t want a SUV or Minivan but it’s price rather high as an EV model. Please consider offering it as a hybrid or with a ICE

@MarvinLauser Hello, thank you for reaching out to us. This Social Channel is run by VW of America, so we wouldn't have access to the information you are seeking. In order to get the help you need, I recommend reaching visiting vw.com/en/corporate.h…. -CW

@jlfaulk Hello Jason. I'm so sorry that your 2024 Jetta has an issue with the wipers. Please reply back in a DM so we can further discuss your concerns. Thank you, -CW

@VW Please help me understand why I have a 2024 Jetta that randomly turns on the wipers throughout my daily drive. My local dealership says it needs the wiper control stalk replaced under warranty but they can’t get the part, yet I can buy the part online right now.

@Potato07327017 Good morning. I'm so sorry to hear the outcome, I can definitely understand how that would be disappointing to hear. -CW

@VW Oh...I already talked to "VW care" they said motor failure at highway speeds happening 1x doesn't qualify me for help. It needs to happen/breakdown a minimum of 3 times. Thanks though!

If someone did this how would Volkswagen @VW take advantage of their consumers with their faulty engine components and sensors that like to fail right outside of warranty? Mine failed IN warranty and they're still giving me a hard time!

Hi Ivan, we hear your frustration with being late to your job because of this. If you're at an Electrify America charging station, please call them directly at 833-632-2778 to see if they can assist with removing the charger. If you're at another charging station, please contact the company who operates it to see if they can assist. We also want to be sure it's able to be removed. Please send us a DM here, when able, so we can gather more details and follow-up with you. -KO

Not ever in my fucking life have I owned a worse car than this @VW #ID4 DO NOT BUY ONE, you’ll never be able to use it. Doors don’t unlock, you can’t charge, the charger doesn’t come off, even with the emergency release. Late to my job twice now, having to Uber

@AdrienLTheriot Hey there Adrien. I'm so sorry you've been having a hard time getting in contact with my colleague, Kimberly. Please reply back in a DM so we can further discuss your concerns. Thank you. -CW

@Nikibe Hi Niki, I'm so sorry to hear about your mothers passing. Please reply back in a DM, as I would like to gather more info -JF

@VW you guys have the worst customer service ..my mother just passed away and trying to transfer the lease to my brother who drove the car for her anyway and you guys making us jump thru hoops then deactivating the acct?? Super disappointed and disgusted

@sobanosart Hello, thank you for reaching out to us and sharing the issues you're facing with your ID.4. Please feel welcome to private message us here to share more details. -JF

#Volkswagen ID.4 has been a huge disappointment to own. Brakes, electric windows, front motor, all major failures. And #VW is so sloooooow to address the issues. Months go by with no response. And shoddy work whenever done. Anyone with similar experience?

@WhittemoreNV Good evening, thank you for reaching out to us and making us aware of the break issues you've experienced. Please send us a DM so we can get a bit more information about what's going on. -JF

@MoniJSP Hello, thank you for reaching out to us. I'm sorry to hear about the battery issues you're having. Please send us a DM so we can get a bit more information about what's going on. -JF

DONT BUY @VW New Car 3 years old Dead battery $550 Volkswagen sucks!

@SpinDatReckhard Hello Rob, I'm sorry to hear about the issue you're experiencing with your Atlas Cross Sport SEL. Please send us a DM so we can get a bit more information about what's going on. -JF

@VWGroup Issues with my 2024 @VW Atlas Cross Sport SEL. Catalytic converter overheating AGAIN after being replaced. Vehicle has been in the shop over 10x since purchasing at the end of July '24. Still waiting on a buyback... #VolkswagenBuyback #UnsafeToDrive