••Customer HelpHub••

@MRodrigoX Hi @MRodrigoX We’re sorry to hear about your experience. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused.Kindly follow back for quick assistance. Thank you.

@ViatorTravel and its TripAdvisor are both scams. They claim to have the lowest price & hope customers don’t check with the actual tour operator. I’ve checked over 20 tours in different areas and their price is ALWAYS more expensive. They’re no Upside booking with them

@TosoLeandro Hi @TosoLeandro We’re sorry to hear about your experience. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused.Kindly follow back for quick assistance. Thank you.

@ViatorTravel are scammers. I bought 4 "tickets" to Rila monaster, CLEARLY identified as tickets: Pre-book tickets to Rila Monastery to explore a UNESCO World Heritage Site with more than 1,000 years of history They didn't work at all, and now they won't give me a refund.

@Pbowmanio We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @Pbowmanio Thank you.

@ViatorTravel We’re a family of 6 adults & 3 children who want to visit the Eiffel Tower in June. We are planning on booking a tour through yourselves so that we can skip the queues. How far in advance can you book the tours & do the children pay the full price? Thanks Paul

@DeNottingham Kindly respond to your DM.

@__ViatorHelpHub We have called two times and both times you refused to issue refund

Never, I repeat never! book an excursion with this company thru @Tripadvisorr @ViatorTravel #refusingrefund #Oahu

@healthygrow1h We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @healthygrow1h Thank you.

@ViatorTravel I am a supplier. In the Availabilty section, you click August 6, and it goes to August 5. Until 4 months ago, it went to August 6. Your software has been consistently doing this bug in the past 4 months. You guys will have a lot of non-bookings, the suppliers cannot handle.

Stop and smell the tulips 🌷📍Keukenhof Gardens

@jerry077 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @jerry077 Thank you.

@ViatorTravel Do not use these FAKKRS I paid for entrance to the Butterfly Exhibit only to be told I paid entrance only all the emails and messages told me different I want a full refund or a live person to reach out to me which they won’t but be careful out there.

@amelieolaiz We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @amelieolaiz Thank you.

@ViatorTravel You are not a serious company. We trusted you because we had already paid for and reserved the Alhambra tour with you, and two days later you canceled the reservation. That shows a lack of professionalism and respect.

@OfficialKadeem We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @OfficialKadeem Thank you.

@ViatorTravel hit me with a bait and switch for an excursion in the Bahamas back in January and refuses to refund me my money. $200 down the drain. I recommend staying away from their site. They clearly don’t vet vendors and don’t value customers.

@ARichard63 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @ARichard63 Thank you.

@ViatorTravel I have used you guys for years and am very disappointed right now as we took a tour and my family member was charged twice and now you won’t give a refund. Going to have to start booking ship excursions now sadly

@minxmalone83 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @minxmalone83 Thank you.

@ViatorTravel I have booked an experience through the Global Experiances Card with yourselves, but would like to move the date. As it’s not showing on my Viator account, how do I do this please?

@Stefanie_Bates We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @Stefanie_Bates Thank you.

Never use @ViatorTravel. They cancelled our tour and refusing a refund 😂. I paid $520 for a tour, you fail to provide the service of a tour and then say “Sorry, we didn’t follow through on services promised, but we’re keeping your money anyway.” Hard NO.

@kleinsfla We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @kleinsfla Thank you.

@ViatorTravel trouble with reservations - how can I get in contact with representative

@MemeStealingBot We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @MemeStealingBot Thank you.

@ViatorTravel I have four reservations, three have been cancelled by the operators due to weather. This shouldn't even be a thing. I will PM you when we get back. Hopefully, you all have got your act together without my input by then.

Do you think we should book a bus tour in Ireland? You know...for good luck?

@LesleyWard47237 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @LesleyWard47237 Thank you.

@British_Airways does anyone else have a nightmare when chasing Avios points through @ViatorTravel

@WPordzik We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @WPordzik Thank you.

@ViatorTravel Very disappointing! I booked way in advance an all day walking tour in Jerusalem. After 2 confirmation messages and payment I received less than 48 hrs before the tour a message “tour canceled” - not enough people. Never again will I rely on Viator. It sucks!

@Ed6114 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @Ed6114 Thank you.

@viatortravel vert disappointing that, at 06:30 this morning, I book a trip through you, you take the money and then send an w-mail that the trip isn’t guaranteed until the operator confirms. so now I am in limbo. Cant look elsewhere as you said the trip is not cancelable

@DavidLavelle19 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @DavidLavelle19 Thank you.

@ViatorTravel Too late.... missed the trip and charged me for it too

@ViatorTravel Where are my tickets for tomorrow?

@curtisleasure2 We sincerely apologize for the inconveniences caused.Kindly click on my profile,Follow back and DM for further assistance. @curtisleasure2 Thank you.

@ViatorTravel I made a booking in error and called 5 minutes later to cancel. Was told it was not cancellable. Can someone please help me with this?