Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@le_tutur1 Bonjour Arthur, nous aimerions examiner cette question. Pourrais-tu nous transmettre l'adresse e-mail associée au compte Airbnb par message privé ? Merci. twitter.com/messages/compo…

Résultat ? @AirbnbHelp me renvoie vers un dossier clos au lieu d'activer la garantie #AirCover. Inacceptable. #Airbnb #Scam #TravelSafety

🚩 Scandale de sécurité chez @Airbnb. Vol de 4000€ sur un parking "sécurisé" à Tulum. L'expert mandaté par Airbnb (Crawford) confirme la responsabilité de l'hôte, mais l'hôte refuse de coopérer et l'assurance décline.

@YourHHuugz Merci pour cela. Nous avons répondu à votre message direct, et nous ferons le suivi à partir de là.

@AirbnbHelp dm envoyé

On a pris un Airbnb à Toulouse et on a pas d’eau courante mdrrrrr ????? rembourse @airbnb

@gaur_abhi96 Hi there. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

@AirbnbHelp @Airbnb @AirbnbPolicy @Airbnb_in I have been waiting for 4 hours to resolve my issue. The Airbnb I booked for my Uluwatu stay has been causing a lot of troubles. The restroom has open windows. open spaces, the room is flooded with mosquitoes and insects. No help.

@JQuenexy Hola Jose. Nos gustaría revisar esta situación más detenidamente. ¿Podrías enviarnos un DM facilitándonos la dirección de correo electrónico vinculada a la cuenta de Airbnb? Gracias. twitter.com/messages/compo…

El negocio macabro de @Airbnb , Como es posible que cobren la reserva con más de un mes de anticipación trabajen el dinero, a unos días tomar el apartamento digan que cancelan y después que devuelven la plata en 15 días hábiles ? A alguien más le ha pasado

@9023611 Thank you for reaching out. We have replied to your DM, and we'll follow up from there.

@CelisEstef26637 Hello Estefania, thank you for bringing this to our attention. Let's take a look. Could you please DM us and share the email address linked to the Airbnb account? twitter.com/messages/compo…

Hi @AirbnbHelp @Airbnb. My account was deleted & I appealed on April 9, 2025. System said 7 days, but it's now April 25, 2026. Still no answer. I'm a registered host (RNT 120221). My appeal is stuck for over a year. Need a human review for ID 51641149. Please help.

Bonjour. Merci de nous avoir contactés. Nous vous recommandons de supprimer votre message, car il contient des informations personnelles sur votre compte. Pourriez-vous nous envoyer un message direct avec plus de détails sur le problème, ainsi qu'une adresse e-mail liée au compte Airbnb ? Nous prendrons le relais à partir de là. Merci.

@mervetroublexx Hi there. We would like to take a closer look at your situation. Could you please DM us more details and share the email address linked to the Airbnb account?

Hey my Airbnb account is gone @AirbnbHelp pls help.

@hewei699 Hi, we've responded to your DM, and we'll be following up from there. Thank you.

@AirbnbHelp My Airbnb listing (since 2022, 45 reviews, mostly 5⭐) was removed due to incorrect association with another listing. The other listing is newer (2025), only 3 reviews, 1.67 rating with complaints.Appeals were closed with inconsistent responses. Requesting escalation for manual review. @AirbnbHelp

@anna_crazy82 Ti chiediamo gentilmente di rimuovere questo post poiché contiene informazioni personali. Ci risulta che il nostro team stia ancora esaminando la questione. Ti contatteranno non appena ci sarà un aggiornamento. twitter.com/messages/compo…

@cnyt473 We have responded to your DM and will be following up with you there. twitter.com/messages/compo…

@AirbnbHelp Why was my request denied when a guest left a clearly retaliatory and insulting review after I charged a legitimate cleaning fee? They soiled the bed with human waste, causing damages and professional cleaning costs, then called me a “stingy host.”Please review case

@ZehraGokcimen We have responded to your DM and will assist from there. Thank you. twitter.com/messages/compo…

@AirbnbHelp I am a long-time Superhost. My serious damage claim was rejected on a technicality despite documented international travel as an extenuating circumstance. Multiple escalation requests have been ignored. This is unfair treatment of a loyal host. Please assist.

@0rleaveit Hello there, we'd like to look into this. Please send us the email address linked to the Airbnb account used for the reservation via DM, and we will follow up from there, thanks. twitter.com/messages/compo…

Days. You left me in there despite me reaching out day two with safety concerns, closed my ticket and it kept on escalating. Give me my refund for failing to provide a safe place and then give me credits for the vacation you ruined asap @Airbnb

@Airbnb I am giving you 24 hours before I make it public how you left my two children and I in an unsafe and dangerous situation. Did not relocate for days and now refusing a full refund after submitting all evidence. It’s your fault it got so bad. I was only able to use 5 of 30

@SamiraEssi1l Hi Samira, thank you for bringing this to our attention. We would like to look into this further. Could you send us a DM with the email ID associated with the Airbnb profile? We'll wait for your response. twitter.com/messages/compo…

@AirbnbHelp Superhost for 3+ years. I provided dated videos, photos, invoices and messages, yet my damage claim was refused and a review with serious accusations remains online. Very disappointed and feeling unsupported despite following all Airbnb procedures.

@anna_crazy82 Salve, vorremmo approfondire la questione. Potresti inviarci l'indirizzo e-mail associato all'account Airbnb tramite messaggio diretto? Ci occuperemo del resto da lì. Grazie. twitter.com/messages/compo…

24 ore di silenzio da @AirbnbIT @AirbnbHelp. Violazione palese dei termini #AirCover. Mi negate l’assistenza dovuta dopo avermi lasciato senza alloggio a 4 giorni dalla partenza con 2 minori. Questa non è ospitalità, è inadempimento contrattuale. #Airbnb #Travel #ConsumerRights

@iamniakouture Hi there, we understand how important it is to address this situation. Allow us to take a look at this for you right away. Please send us a DM with the email address, and we'll follow up from there. Thanks. twitter.com/messages/compo…

@AirbnbHelp, my account keeps being wrongfully deactivated with no real resolution. I’m repeatedly being accused of things I did not do, with no proof, documentation, or clear explanation provided. Can someone please review this properly and help me escalate it?

@Lucky_Clover_86 Kindly click the button below this message that states “Send us a private message”. We will wait for your response. twitter.com/messages/compo…

@AirbnbHelp I can't send you a private message.

@AirbnbHelp I have been unable to receive my payment for my Air B&B booking for a month now for unknown reasons.

@Lucky_Clover_86 We recommend deleting this post, as it contains personal information. Send us the email address linked to the Airbnb account via Direct Message, so we can take a look. twitter.com/messages/compo…

@7linebutcher Hi there, thank you for bringing this to our attention. We would like to look into this further. Could you send us a DM with the email address associated with the Airbnb profile? We'll wait for your response. twitter.com/messages/compo…

Horrible experience with Airbnb! After a wonderful stay and receiving a glowing review from the host, I received a claim that I broke a washer machine. I didn’t even touch it during my stay and Airbnb is siding with the host. Extortion! @AirbnbHelp @airbnb @bchesky