Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@gcardonapin Te hemos enviado un mensaje privado y estaremos a tu disposición a través de él. twitter.com/messages/compo…

@Airbnb @Airbnb señores @Airbnb @AirbnbHelp cuando harán el reembolso que me confirmaron desde el 5 de abril por el lugar que tenía la nevera podrida y enchufes destapados además del desaseo. Es 15 de mayo y aún no me terminan el reembolso

Reservé este alojamiento por @Airbnb confiando en lo que mostraban las fotos. La realidad: cocina deteriorada, nevera en mal estado y enchufes dañados. Viajo con niños. Esto no es un tema estético, es un tema de seguridad. Esto es publicidad engañosa.

@niGODniqq Hi there, we're here to help. Could you please DM us with the email address associated with your Airbnb account, so we can look into this further? twitter.com/messages/compo…

@Airbnb @AirbnbHelp Severe roaches ($2200 paid). 2 treatments failed. Yesterday found more. Host didn’t warn me about the next disinfection, so I wasn't home, but they try to force a $300 charge! Luis from support refused AirCover. Health hazard and a scam!

@chiqui1112 ¡Hola! Nuestro objetivo es asegurarnos de que recibas ayuda con tu consulta. Nos gustaría ver cómo podemos ayudarle mejor. Envíanos un mensaje directo con tu correo electrónico para que podamos analizarlo más detenidamente. Gracias. twitter.com/messages/compo…

@Airbnb Me parece indignante que después de sufrir un robo importante durante una estancia reservada en Airbnb, la única respuesta sea lavarse las manos y decir que “no pueden modificar la decisión” de su aseguradora externa. Qué tipo de empresa es esta?

@urantayoga Hi there, we'd like to look into this with you. Can you please send us a DM with the email address linked to your Airbnb account, so we can follow up? Thanks in advance. twitter.com/messages/compo…

@Airbnb Superhost. Zero prior claims. Guest destroyed 141m² of flooring dragging furniture inside, violating house rules. I submitted videos, photos & a $187K MXN contractor quote. AirCover paid $3,949. Denied for 1 missing check-in photo. Case CLSF-05854957. #AirCover #Airbnb

@Jirayas_60 Hello. We would like to take a closer look. Could you please DM us more details and share the email address associated with the Airbnb account? Thank you. twitter.com/messages/compo…

Réservation @AirbnbHelp du 1er mai au 3 juillet : logement non conforme aux photos, je pars le 21 mai. L’hôte s’engage à rembourser les nuits restantes puis refuse. Propositions étranges de rendez-vous seul + WhatsApp, sentiment d’insécurité. Airbnb classe le dossier sans suite.

@anselmthe1 Hi there. Our goal is to ensure that you are supported with your concern. Could you please DM us more details and share the email address associated with the Airbnb account? Thank you. twitter.com/messages/compo…

@bchesky why is your company and their support so shit? I know I’m a small fish with around 100 listings on your platform only but your support and the way how you treat hosts, it’s just shocking. The fact that I’m writing to you is actually to have a human speak to me.

@ZimrahTZ We have sent you a private message, and we will remain at your disposal through there. twitter.com/messages/compo…

@Airbnb @AirbnbHelp Reservation HMRTJHCWXM Nairobi Kenya. Live cockroach found INSIDE refrigerator today photos on record. Agent promised $180 cash refund + $280 coupon in writing, now trying to take it back. Bad faith handling. I,m a guest with nowhere to go. I need a supervisor

@luying320 Hi there, we're here to help. Could you please DM us with the email address associated with Airbnb account, so we can look into this further? twitter.com/messages/compo…

@Airbnb @AirbnbHelp Your host canceled my reservation for my wedding weekend without my consent so that they could allow another guest to book. How is this allowed???

@Stp0207 Hi Irein. We recommend removing your post as it contains personal account information. Could you send us a DM with more details on the matter along with an email address linked to the Airbnb account? We’ll take it from there. Thank you. twitter.com/messages/compo…

Hi @AirbnbHelp @Airbnb , my host for booking #HM3X9JRN9A instructed my group to commit immigration fraud in Taiwan coz their property is unlicensed. Ur support team is ghosting me. Pls get a Senior Manager to issue a 100% full refund immediately bfore this goes to the local news

@JulieNg83 Bonjour Julie. Nous aimerions examiner la situation de plus près. Pouvez-vous nous envoyer un message privé avec plus de détails et nous communiquer l'adresse e-mail associée au compte Airbnb ? Merci. twitter.com/messages/compo…

Bonjour tout le monde, Je dois vous raconter ce qui m’est arrivé hier avec un logement @airbnb_fr parce qu’apparemment c’était normal ce qui s’est passé 🤡 En janvier, j’ai prit un Airbnb pour ce weekend à Paris. Il était bien noté, 4,9*.

@ankannaik Hi there, we're here to help. Could you please DM us with the email address associated with your Airbnb account, so we can look into this further? twitter.com/messages/compo…

@AirbnbHelp @Airbnb I am trying to cancel a booking on Airbnb since yesterday, but seems like the site is under maintenance. The host has already accepted my cancellation and I need to do it before the 18th. When is the website going to be up and running again?

@totallygaggedAF Hello, there. Thank you for bringing this to our attention. We have sent you a private message, and we will remain at your disposal through there. twitter.com/messages/compo…

@AirbnbHelp Hi i need assistance with a cancellation, i paid for a booking but the host has messaged me saying the he is unable to host us. I need to cancel and make a new reservation.

Due to the events unfolding in the Middle East, we have enacted the Major Disruptive Events Policy to help eligible guests and hosts needing to cancel their reservations: airbnb.com/help/article/1…

@ESS10632231 Hi there. Our goal is to ensure that you are supported with your concern. We would like to see what we can offer to further assist you. Please send us a DM with your email, so we can take a closer look. twitter.com/messages/compo…

Airbnb claims "zero tolerance for false or misleading reviews." As a host, I submitted clear evidence that specific statements in a review are factually false. No action was taken. How is this zero tolerance? @Airbnb @AirbnbHelp #AirbnbHost #AirbnbReview

@AmanBatra1 Hi Aman, we'd like to understand more. Could you please DM us with more details of what happened and share the email address linked to the Airbnb account? twitter.com/messages/compo…

Is this is a new policy where guest books for 5 days and checks out in two and that to late night and we would be getting nothing. Just a day payout? What the hell is wrong with you @Airbnb @Airbnb

Hi there, we're here to help. You may try clearing your browser's cache and cookies or try accessing the site using a different browser. If you're using the mobile app, consider deleting and reinstalling it before attempting again. If the issue continues, please reply with the email address via DM, and we'll look into it further.

@Airbnb Im trying to cancel a reservation but your website is down and im running out of time to cancel it !!

@ZimrahTZ We have responded to your DM and will be following up with you there. twitter.com/messages/compo…

@Airbnb @AirbnbHelp EMERGENCY. Nairobi Kenya. Host Olivia lied about WiFi — offline majority of 2 nights. Costing me money out of pocket. ROACHES inside the fridge! Support stalling all morning. Need refund + rebooking NOW. #AirbnbFail #AirbnbScam

@SahilSatnak7 Hi, we'd like the chance to discuss the situation further with you. Could you please send us a PM with the Airbnb email address? We look forward to hearing back from you. twitter.com/messages/compo…

@Airbnb guest damaged furniture, mattress & property at my stay and declined responsibility saying it was already broken before check-in. I submitted photo proof and reimbursement request of ₹17,380. Now waiting for fair resolution from Airbnb. #AirbnbHost #AirbnbSupport

@Nazim45906 We highly suggest that you delete your post, as it includes private profile details. We have made sure that this has been forwarded to the correct team and have requested them to get in touch with you promptly to ensure we can achieve the best suitable outcome. twitter.com/messages/compo…

For 11 days, Airbnb customer support has refused to issue a refund or provide compensation, trapping my file (Case : A106297571) in an endless internal escalation loop. I am seeking a full refund of the $733.00 transaction and reimbursement for the $673 in forced hotel expenses

Day 11: @Airbnb @AirbnbHelp has trapped Case A106297571 in an 'escalation' loop while holding my $733 CAD since May 5. Forced to spend $673.35 CAD on emergency hotels. @bchesky support is broken. Preparing filings for Consumer Protection Ontario & BBB today. #Airbnb #Toronto

@Akirakizuki We have responded to your DM. Please check it. twitter.com/messages/compo…

@AirbnbHelp As a consequence, the situation has now escalated to the point where substantial financial claims and damages are being asserted against us, despite the fact that we were the parties who reserved the property and were originally scheduled to stay there together.

@vojkan2000 Hello Marko, we recommend removing your post as it contains personal account information. Could you send us a DM with the email address linked to the Airbnb profile? We’ll take it from there. Thank you. twitter.com/messages/compo…

@Airbnb @AirbnbHelp I am formally demanding Airbnb to review Case #A105895121 and physically inspect my property to prove the guest's claims are fabricated. Fellow hosts, watch out—@Airbnb will let a rule-breaker damage your livelihood. #Airbnb #ShortTermRental #AirCover #Hosting