Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@alaa_msuliman @Airbnb @AirbnbEng @AirbnbPolicy @FTC @bchesky We would like to take a closer look. Please send us a DM with your email, so we can take a closer look. Thank you. twitter.com/messages/compo…

My Airbnb nightmare continues After I shared my story they responded at 5AM on Eid 'outcome upheld,' 'no further support They closed the case This timing & abrupt closure prove a deliberate attempt to avoid resolving the significant the harms (host's profile despite violations).

@Chandni_Prashar Hi Chandni, we understand the importance of getting this addressed. We would like to look into this further. Could you send us a DM with the email ID associated with the Airbnb profile? We'll wait for your response. twitter.com/messages/compo…

Don’t blindly trust Airbnb that it meets fire safety standards. I’m staying at a property in Okanagan and found smoke detectors labelled “REPLACE IN 2017.” (expired 9 years ago)- in an area with forest fire risk. @AirbnbHelp @Airbnb

@GreenBlkGrl We would appreciate the chance to look into this matter for you. Could you please send us a DM with additional details along with the email address linked to the Airbnb profile? We will handle it from there. twitter.com/messages/compo…

@AirbnbHelp @Airbnb you’re ok with a host keeping a guests money after the guest reports rodent activity within an hour of checking in to an Airbnb? That’s crazy. #airbnb #scam Your support team is so unhelpful and disorganized. Don’t @ me if you’re not giving me a refund.

@RcviGroup We have responded to your DM. twitter.com/messages/compo…

A review that Airbnb already removed for policy violation was reinstated without new evidence after guest pressure. I have documented proof of coercion. I’ve contacted support multiple times with no response. Requesting immediate Trust & Safety escalation.

@bellipoHQ We have responded to your DM. Please check and we remain at your disposal there. twitter.com/messages/compo…

@AirbnbHelp Update: After threatening me with police, filing a false safety complaint, and trying to evict a handicapped US citizen — my host just left a defamatory review falsely claiming I have bipolar disorder and threatened to damage her property. I paid $2,820 in full. I have never missed a payment. This is textbook retaliation and defamation. @Airbnb your platform is being used to defame guests. This review must be removed immediately. Screenshots of everything available. #Airbnb #Defamation #ConsumerRights

@fit__ceo We have replied to you via DM, and we will follow up from there. twitter.com/messages/compo…

@AirbnbHelp Hello i have urgent matter that my account is pending removal and i dont know the reason why, i cant appeal if i dont know the reason why, i did text support 24h ago but no response yet, can you help me please? i did DM you.

Due to the events unfolding in the Middle East, we have enacted the Major Disruptive Events Policy to help eligible guests and hosts needing to cancel their reservations: airbnb.com/help/article/1…

@DrTubakhan We have responded to your DM. Please check and we'll take it from there. twitter.com/messages/compo…

@AirbnbHelp I tried reaching out to everyone I called and talked to atleast six or seven people it’s the same reply every time , when will my voice be heard ? I’m a victim of defamation as posted by ungrateful attention seeking guest who wanted to put false blames on me to receive discount

@Airbnb post: @AirbnbSupport I’m a host and my review removal request was denied even though the review contains misleading claims about my listing. Could someone from the support team review my case again?

@ARTs3026 Hi there, thank you for bringing this to our attention. We would like to look into this further. Could you send us a DM with the email address associated with the Airbnb profile? We'll wait for your response. twitter.com/messages/compo…

@AirbnbHelp My Florence listing is being removed as "duplicate" but I've fully renovated the property & switched channel manager. Appeal submitted with invoices & docs. Please escalate to Trust & Safety for manual review. Removal date: Apr 10. Need human review, not automation

@alaa_msuliman @Airbnb @AirbnbEng @AirbnbPolicy @FTC @bchesky Hi Alaa, we'd like to understand more. Could you please DM us with more details of what happened and share the email address linked to the account? twitter.com/messages/compo…

This is how Maria from Airbnb supposedly a professional in safety and trust handles privacy and security violations by closing the conversation keeping the host with a high rating deleting my evaluation, and protecting lier ,It's obvious safety is coming number 1 in your app .

@kalyaannnn Hello there, we'd like to look into this. Please send us the email address linked to the Airbnb account used for the reservation via DM, and we will follow up from there, thanks. twitter.com/messages/compo…

@Airbnb Hi. I’ve left one of my luggage at your property. I was wondering if I could talk to the host to confirm about the same. Happy to share the details

@FionaMacKe28777 Hi, is there anything you'd like us to follow up on? Please send us a DM. twitter.com/messages/compo…

@Airbnb What an incredibly dishonest, disingenuous and arrogant company you are! You waste the time of honest, hard working service "hosts" by making promises that you have no intention of keeping. Shame on you!

Hello, there. Thank you for bringing this out to our attention. At this time, there is no search tool that allows you to exclude listings with bunk beds from your search. We invite you to submit your feedback on the following link, as it is thanks to the users' remarks that we can improve the platform: air.do/6012B6nsJC. Feel free to DM us if you have further questions.

is there a way to exclude Airbnbs with bunkbeds? if not, @Airbnb needs to make that update.

@soulhunter8991 Thank you for reaching out. We have replied to your DM, and we'll follow up from there. twitter.com/messages/compo…

@AirbnbHelp Hey airbnb You think isn’t my right to remove that review?is that how you treat your hosts? Instead of banning this guy,U didn’t accept to just remove his review.

@Kshawcomedy Hello there. We'd like to take a look at this for you right away. Could you please send us a DM, sharing the email address linked to the Airbnb account? Thank you. twitter.com/messages/compo…

@AirbnbHelp my account was removed because it was closely connected associated with another banned account? What gives?

@Fidelorl Hola. Nos gustaría analizarlo más detenidamente. ¿Podrías enviarnos un mensaje directo con más detalles y compartir la dirección de correo electrónico vinculada a la cuenta de Airbnb? Gracias. twitter.com/messages/compo…

@AirbnbHelp Hola, mi cuenta fue bloqueada por motivos de seguridad. Ya levanté un reporte pero no he recibido seguimiento y tengo ya una reserva en los próximos días. ¿Podrían ayudarme a escalar mi caso con el equipo de seguridad? Es urgente. Estoy en México.

@elbabytwink_off Hi there. We would like to take a closer look at your situation. Could you please DM us more details and share the email address linked to the Airbnb account?

@airbnb_mx @AirbnbHelp ya van 2 cuentas que me elimina y no se por que envío todos mis datos bien y me sale esto Do they discriminate?

@youLove_Renee Hello Ashli, thank you for bringing this to our attention. We would like to take a closer look at this for you. Could you please DM us and share the email address linked to the Airbnb account? twitter.com/messages/compo…

@Airbnb @AirbnbHelp explain to me how you cancel a booking that was booked 2 1/2 months in advance, no explanation, & no assistance in rebooking another accommodation? I requested the credit to my account so I could rebook. My trip is 2 1/2 weeks out 🙄

@dhikari9907 こんにちは。こちらを拝見いたしましたが、何かお手伝いできることはございませんか？もし何かお困りのことがあれば、Airbnbアカウントに登録されているメールアドレスを記載の上、ダイレクトメッセージをお送りください。よろしくお願いいたします。 twitter.com/messages/compo…

@HFSingers We'd like to have a look at the situation for you. Can you kindly DM us the email address registered on Airbnb? twitter.com/messages/compo…

@AirbnbHelp We have an issue that seems so clear to us, but support has been unhelpful. "Purusharth" and "Rasika" seem limited in their ability to help. If someone simply took the time to actually review the reservation and use common sense, it would be an open and shut case IMO.