Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@BEN_URL Ciao Ben, grazie per averci segnalato questo problema. Vorremmo approfondire la questione. Potresti inviarci un messaggio diretto con l'indirizzo email associato al profilo Airbnb? Aspetteremo la tua risposta. x.com/messages/compo…

@AirbnbHelp Sconsiglio a tutti di affittare su @Airbnb. Gli ospiti lasciano pannolini sporchi e l'assistenza si rifiuta di rimborsare la sanificazione dell'appartamento dicendo che è a loro 'discrezione'. Airbnb Reimbursement Request [CLSF-06098466] [HMNKBRZSPY]

Hello Mark, thanks for getting in touch. As a self-service platform, we enable users to discover stays that are specifically designed to meet their needs. If you're thinking about planning a stay from your previous reservation, check out this useful article on how to view past trips: air.do/6014BEXXlm. To know availability as well, we suggest reaching out to the Host for confirmation by following the instructions here: air.do/6015BEXXlW. Do not hesitate to reach back to us if there is anything else we can do to help.

@AirbnbHelp if I want to stay again at a place I stayed 2 years ago how do I find out if it's available?

@vanessabismarck We acknowledge your concerns and are ready to assist you. Could you kindly send us the email associated with the account via DM? x.com/messages/compo…

Shame on you @Airbnb @AirbnbHelp for skirting your insurance responsibilities! Tenants leaving windows open and therefore flooding our apartment is NOT an Act of God! It’s negligence on the part of the tenants. After all the money we paid you this is shameful!!

@DonaldWalk13480 Hi Donald, we're here to help. Could you please DM us with the email address associated with the Airbnb account, so we can look into this further? Thank you. x.com/messages/compo…

@AirbnbHelp is absolute trash! I was supposed to get a phone call within a few moments. It's been two hours and thirty mins, and I haven't received a phone call! Very inefficient! I've been sitting out in the sun waiting for a phone call!!!!!

@Adorabooking We recommend removing your post as it contains personal account information. Could you send us a DM providing the email ID linked to the Airbnb profile, so we can take a closer look? x.com/messages/compo…

@AirbnbHelp Info.hillsforever@gmail.com

@AirbnbHelp Keeping a host waiting for 3+ months is unacceptable. No resolution, no accountability—only repeated promises. Please escalate my case to senior management and fix my listing issue immediately. #Airbnb #CustomerService

@steve_rigg Hi Steven, thank you for bringing this to our attention. We would like to look into this further. Could you send us a DM with the email address associated with the Airbnb profile? We'll wait for your response. x.com/messages/compo…

@Airbnb @AirbnbHelp is literally anyone from your team a human who can see what is obvious? If you walked in someplace and fell through the floor, would you be expected to foot the bill?

@Airbnb @AirbnbHelp I nearly lost my toes from an improperly installed floating vanity in one of your airbnbs. A 200 plus pound unit was held by a single bracket, and fell off the wall when i leaned on it while brushing my teeth. The vanity landed centimeters away from my toes.

@KennyC350 Hi Kenny, we understand the importance of addressing this situation. We recommend removing your posts as they contain personal account information. Could you send us a DM providing the email ID linked to the Airbnb profile, so we can take a closer look? x.com/messages/compo…

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@MelanieFelton Hi Melanie. Our goal is to ensure that you are supported with your concern. In order to do so, could you please send us a direct message sharing more details? x.com/messages/compo…

@AirbnbHelp We need your assistance!

@Rainbowsend685 Hello. We recommend removing your post as it contains personal account information. Could you send us a DM with more details on the matter along with an email address linked to the Airbnb account? We’ll take it from there. Thank you. x.com/messages/compo…

@AirbnbHelp URGENT: 3-year Superhost w/ 3 properties, no violations. Today Airbnb canceled 1 guest for THEIR violation. Minutes later, ALL future reservations across all properties were canceled + guests rebooked. We did nothing wrong. Need Trust & Safety review ASAP A116040926

@arize_wyse Hello. Our goal is to ensure that you are supported with your concern. In order to do so, could you please send us a DM sharing more details? x.com/messages/compo…

What is this about @Airbnb ???? We’re trying to book vacations here bro!!!!

@Xoe314 Hi there. We want to check into this for you immediately. Would you kindly DM us with the email address associated with the Airbnb account? Thank you. x.com/messages/compo…

@Airbnb my reservation got canceled 3 days before my trip and support have not been able to help me .. this is ridiculous

@cevinSs We recommend removing your post as it contains personal details. x.com/messages/compo…

I escalated my Airbnb conflict to Thai Tourist Police 1155 and OCPB. Host overcharged electricity and forced early checkout. Airbnb sides with the host unfairly. Full evidence will be exposed if no fair result arrives soon. @AirbnbHelp @Airbnb @TATofficial_TH @OCPB_TH#AirbnbThai

@GLaubenste69743 Hi there. We want to check into this for you immediately. Would you kindly DM us with the email address associated with the Airbnb account? Thank you. x.com/messages/compo…

@bchesky sweet customer service. Yall do such a great job marketing about the Airbnb experience being better than a hotel. Instead I get an Airbnb with an ant infestation and a non responsive host. Thanks.

@KyoungSoo_Kim We recommend removing your post as it contains personal details. Kindly reach out via DM using the button below, so we can gather more information and assist you further. x.com/messages/compo…

@AirbnbHelp Please let me know the email address where I can send you the details of what I need help with, as well as videos and photos. My email is gudtjs9@naver.com.

However, the place was not properly cleaned even after check-in, so my wife and I spent 4-5 hours a day cleaning for two days. There are ant nests all over the room, and today, bed bugs even appeared and attacked my wife. It is unbearable to stay here any longer. @AirbnbHelp

@EldenGu7q Hi there. We want to check into this for you immediately. Could you please DM us more details and share the email address associated with the Airbnb account? Thank you. x.com/messages/compo…

Hey @bchesky @AirbnbHelp, your host used an unregistered manager to lure me into an isolated garage and threatened me, forcing an emergency evacuation. The host fabricated a "1 AM noise" lie to cover it up, and your team blindly bought it. Is this your definition of safety? (1/3)

@KennedyNYC1 Our goal is to ensure you are fully supported with this concern. We are ready to assist you further and will await your DM with the account details. Thank you. x.com/messages/compo…

@AirbnbHelp Hi there. Thanks for your response. As soon as I’m back home (in a couple of hours) with access to all the details and screenshots of the messages from the host, I’ll send a DM.

@Airbnb how do I make a complaint against a host? We booked accommodation for this December in January. About 3 months ago, the host messaged up asking if we’d consider giving up our booking in favour of the people staying prior to us, who now wished to extend their stay, and….

@kvn_lei We recommend removing your post as it contains personal account information. Could you send us a DM with the email address linked to the Airbnb account? We’ll take it from there. Thank you. x.com/messages/compo…

@KyoungSoo_Kim Hi there. Our goal is to ensure that you are supported with your concern. We would like to see how we can further assist you. Please send us a DM with your email, so we can take a closer look. Thank you. x.com/messages/compo…