Airbnb Help

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@lindamontisman Hi there, we’d like to look into this. Can you forward us your email address linked to the Airbnb account, via DM? x.com/messages/compo…

@Airbnb @AirbnbHelp I AM SO DONE WITH YOU GUYS! TWO HOSTS CANCELLED IN THE LAST 6 HOURS AND NOW I MUST 15 DAYS FOR MY REFUND?? YOU ALREADY OWE ME R19000

Hi there, thanks for reaching out to us. Please clear the cache and cookies and open the Airbnb website on a new browser page. Also, in case you are using a mobile app, try to uninstall it and reinstall it. If the issue persists, don't hesitate to come back to us with the email address linked to the Airbnb account.

@airbnb your date selection UI looks slightly different depending on the dates selected. Is there a reasoning behind this? I'm curious. (See: corner radius on 1)

We appreciate your continued communication. Our primary goal at this moment is to address the issue. Please be assured that we have initiated a follow-up regarding this matter and directed our team to contact you at the earliest opportunity. We're just a DM away should you need further assistance. Your understanding is greatly valued.

Hi @AirbnbHelp, Just following up on my previous message. I haven't received any response yet. I have a fully furnished apartment that could be a great fit for Airbnb guests, and I'd love to explore the opportunity to host on your platform. Looking forward to your response.

@jaystar524 Hi Josh, we'd like to take a closer look at this for you. Kindly send us a DM with the email address linked to the Airbnb account, and we'll follow up accordingly. x.com/messages/compo…

The way my case is being treated is absolutely ridiculous!

@Celiaxi226 Our aim is to offer you the appropriate support that we can provide. Allow us to do this by continuing our communication through DM. x.com/messages/compo…

@AirbnbHelp I have sent you a DM with my account email. Please be advised that I will NOT remove this public post until Airbnb fulfills its legal obligations and issues my full 5-night cash refund for this unsafe property. Stop protecting a host who bribes guests to hide fire code violations

.@Airbnb @AirbnbHelp Manager Simon D ghosted me 7 days after I proved host Mia (605 Adams St, Hoboken) offered an illegal $1,000 bribe in-app to delete a 1-star safety review on family heat stroke & broken windows. Are you shielding review manipulation & fraud? BBB Case #25013421

@Adorabooking We advise taking down your post that contains personal account data. Could you send us a direct message including the email tied to the Airbnb profile? This will help us examine it more closely. x.com/messages/compo…

@AirbnbHelp info.hillsforever@gmail.com

@AirbnbHelp Keeping a host waiting for 3+ months is unacceptable. No resolution, no accountability—only repeated promises. Please escalate my case to senior management and fix my listing issue immediately. #Airbnb #CustomerService

@BEN_URL Ciao Ben, grazie per averci segnalato questo problema. Vorremmo approfondire la questione. Potresti inviarci un messaggio diretto con l'indirizzo email associato al profilo Airbnb? Aspetteremo la tua risposta. x.com/messages/compo…

@AirbnbHelp Sconsiglio a tutti di affittare su @Airbnb. Gli ospiti lasciano pannolini sporchi e l'assistenza si rifiuta di rimborsare la sanificazione dell'appartamento dicendo che è a loro 'discrezione'. Airbnb Reimbursement Request [CLSF-06098466] [HMNKBRZSPY]

Hello Mark, thanks for getting in touch. As a self-service platform, we enable users to discover stays that are specifically designed to meet their needs. If you're thinking about planning a stay from your previous reservation, check out this useful article on how to view past trips: air.do/6014BEXXlm. To know availability as well, we suggest reaching out to the Host for confirmation by following the instructions here: air.do/6015BEXXlW. Do not hesitate to reach back to us if there is anything else we can do to help.

@AirbnbHelp if I want to stay again at a place I stayed 2 years ago how do I find out if it's available?

@vanessabismarck We acknowledge your concerns and are ready to assist you. Could you kindly send us the email associated with the account via DM? x.com/messages/compo…

Shame on you @Airbnb @AirbnbHelp for skirting your insurance responsibilities! Tenants leaving windows open and therefore flooding our apartment is NOT an Act of God! It’s negligence on the part of the tenants. After all the money we paid you this is shameful!!

@DonaldWalk13480 Hi Donald, we're here to help. Could you please DM us with the email address associated with the Airbnb account, so we can look into this further? Thank you. x.com/messages/compo…

@AirbnbHelp is absolute trash! I was supposed to get a phone call within a few moments. It's been two hours and thirty mins, and I haven't received a phone call! Very inefficient! I've been sitting out in the sun waiting for a phone call!!!!!

@Adorabooking We recommend removing your post as it contains personal account information. Could you send us a DM providing the email ID linked to the Airbnb profile, so we can take a closer look? x.com/messages/compo…

@AirbnbHelp Info.hillsforever@gmail.com

@steve_rigg Hi Steven, thank you for bringing this to our attention. We would like to look into this further. Could you send us a DM with the email address associated with the Airbnb profile? We'll wait for your response. x.com/messages/compo…

@Airbnb @AirbnbHelp is literally anyone from your team a human who can see what is obvious? If you walked in someplace and fell through the floor, would you be expected to foot the bill?

@Airbnb @AirbnbHelp I nearly lost my toes from an improperly installed floating vanity in one of your airbnbs. A 200 plus pound unit was held by a single bracket, and fell off the wall when i leaned on it while brushing my teeth. The vanity landed centimeters away from my toes.

@KennyC350 Hi Kenny, we understand the importance of addressing this situation. We recommend removing your posts as they contain personal account information. Could you send us a DM providing the email ID linked to the Airbnb profile, so we can take a closer look? x.com/messages/compo…

Sometimes, people create fake social media accounts designed to look like Airbnb's. These accounts can be used to try to obtain personal information. If you encounter an account that looks like Airbnb's, but asks for confidential information, be cautious and DM @AirbnbHelp

@MelanieFelton Hi Melanie. Our goal is to ensure that you are supported with your concern. In order to do so, could you please send us a direct message sharing more details? x.com/messages/compo…

@AirbnbHelp We need your assistance!

@Rainbowsend685 Hello. We recommend removing your post as it contains personal account information. Could you send us a DM with more details on the matter along with an email address linked to the Airbnb account? We’ll take it from there. Thank you. x.com/messages/compo…

@AirbnbHelp URGENT: 3-year Superhost w/ 3 properties, no violations. Today Airbnb canceled 1 guest for THEIR violation. Minutes later, ALL future reservations across all properties were canceled + guests rebooked. We did nothing wrong. Need Trust & Safety review ASAP A116040926

@arize_wyse Hello. Our goal is to ensure that you are supported with your concern. In order to do so, could you please send us a DM sharing more details? x.com/messages/compo…

What is this about @Airbnb ???? We’re trying to book vacations here bro!!!!

@Xoe314 Hi there. We want to check into this for you immediately. Would you kindly DM us with the email address associated with the Airbnb account? Thank you. x.com/messages/compo…

@Airbnb my reservation got canceled 3 days before my trip and support have not been able to help me .. this is ridiculous

@cevinSs We recommend removing your post as it contains personal details. x.com/messages/compo…

I escalated my Airbnb conflict to Thai Tourist Police 1155 and OCPB. Host overcharged electricity and forced early checkout. Airbnb sides with the host unfairly. Full evidence will be exposed if no fair result arrives soon. @AirbnbHelp @Airbnb @TATofficial_TH @OCPB_TH#AirbnbThai