Samira Essid

@jcvaldes27 @AirbnbHelp Je vis une situation similaire : commentaire contesté resté en ligne malgré les preuves fournies et demande de remboursement refusée. Très décevant pour les hôtes.

Hi @AirbnbHelp we had a family of 12 cause property damage (AirCover claim denied), and they were still allowed to post a negative review that conflicts with documented communication.This raises serious concerns about how host protections are being applied.Can someone escalate?

@AirbnbHelp Superhost for 3+ years. I provided dated videos, photos, invoices and messages, yet my damage claim was refused and a review with serious accusations remains online. Very disappointed and feeling unsupported despite following all Airbnb procedures.