Ask Lyft

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Ask Lyft

Ask Lyft

@AskLyft

Official Twitter support channel of @Lyft. We're available 24/7 to help.

lyft.com/cities Beigetreten Nisan 2014
5K Folgt84.4K Follower
Ask Lyft
Ask Lyft@AskLyft·
@spitgray If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help! x.com/messages/compo…
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Ask Lyft
Ask Lyft@AskLyft·
@spitgray We understand that you need assistance with the updating the GPS. Kindly DM us at your earliest convenience so we can review this for you. x.com/messages/compo…
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Kayy Jayy
Kayy Jayy@MeetKayyJayy·
@lyft ayo wtf is “daily billing” and why is the customer service people telling me I have to turn it off but that feature is not on my app????? Why are yall charging me random money just to “see if my account has money” and if I don’t pay it, I can’t ride!
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Noldon Starks
Noldon Starks@noldonstarks_1A·
Lyft drivers need Old Spice in their lives. Can’t be showing up in a car smelling like ASS #ThatsaheavyNoNo I had to roll down the windows for a minute of clarity
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Ask Lyft
Ask Lyft@AskLyft·
@BritDaddySays Hello there, thanks for reaching out. We’re sorry to hear about the experience you had. Please provide your name, email, and phone number associated with your Lyft account so we can further assist. x.com/messages/compo…
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certified boogieman
certified boogieman@BritDaddySays·
as advanced as uber and lyft are, you’ve got the option to favorite drivers, to be pored with female drivers, but no option to be paired with a non smoking driver. it really makes the experience miserable to have to sit in an extended ride in a car that smells like cigarettes.
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Nuitbert
Nuitbert@nuitbert·
@lyft @AskLyft My account was suspended shortly after I reported a driver for unsafe driving. Lyft support has not provided evidence for the suspension after multiple escalations. I have a formal written dispute to submit. What is the correct channel? #Lyft
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Ask Lyft
Ask Lyft@AskLyft·
@nuitbert @lyft Hi there! Thank you for reaching out to Lyft. We are happy to help you today kindly provide the details of your concern To help you further can you please provide us your name, phone number and email address associated with x.com/messages/compo…
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Ask Lyft
Ask Lyft@AskLyft·
@jonmalka We’re sorry that you were charged for a broken seat belt, and we want to get this right for you. Kindly DM us at your earliest convenience so that we can assist you further. x.com/messages/compo…
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jonmalka
jonmalka@jonmalka·
@AskLyft Charged $150 for a broken seatbelt I reported to the driver myself. 9-year, 5-star customer, 500+ rides. Receipt #2206015533748185966. This needs to be resolved now.
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delcoguy33
delcoguy33@delcoguy33·
how bad is @lyft customer service? daughter left phone in Lyft, driver won't respond and turned off phone and Lyft won't help. Only AI customer service and it's impossible to talk to an actual person
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Ask Lyft
Ask Lyft@AskLyft·
@jonmalka Hi there! If you’d like any assistance from our end, please don’t hesitate to send us a DM. We’ll be glad to help you out. x.com/messages/compo…
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jonmalka
jonmalka@jonmalka·
@AskLyft @AskLyft 9-year, 5-star customer, 500+ rides. Charged $150 for a seatbelt that was ALREADY BROKEN when I got in — I even changed seats to stay safe. Receipt #2206015533748185966. Formal complaint filed. Unacceptable.
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ShirouVr
ShirouVr@ShirouVr·
@AskLyft i need help with a cancellation fee for a ride, the driver clicked that he arrived then went into the establishment i was coming out of and didn't come back out until after i cancelled, and im being told that i cant get it refunded by the ai support
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cal 🏒✨❤️‍🔥
cal 🏒✨❤️‍🔥@cal_lee227·
lyft driver was watching a video on his phone the entire time i was in the car and kept making jerky stops because he was distracted. contacted lyft and they said they would “investigate” but couldn’t offer me a refund or even a credit even though i was unsafe. disgusting lol
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Daniel Heneghan
Daniel Heneghan@dpheneghan1·
I was "fired" from Lyft precisely because of this accusation. A passenger entered my car, looked at the photo on her app, looked at me and accused me of not being me. I assured her that I was I, me, me, mine. But she insisted that I wasn't myself. She complained to Lyft and Lyft agreed that I wasn't me. I made the point to Lyft, "I bill about $40 per night.....so If I weren't me how much out of that $40 could the putative me be paying to the real me to lease the car/insurance/drive app? $20 or so...., risking a potentially catastrophic insurance claim if I or the putative I were in an accident" My argument did not impress so they "fired" me and imposter me anyway.
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Mark Krikorian
Mark Krikorian@MarkSKrikorian·
"Platforms like Uber require drivers to provide Social Security Numbers to set up a driver account, but illegal immigrants routinely circumvent this by buying or renting active accounts from other people who are legally allowed to have them. A recent Transunion survey of gig workers found that 45% of respondents had rented out or sold access to an account."
Daniel Friedman@DanFriedman81

The New York Times has an article examining how a Nepalese Uber driver named Anup Baniya supports a family on $25k take-home pay. Midway down the article, we learn a shocking fact: Baniya pays $2,400 per month to rent a Toyata RAV4 hybrid SUV. A new RAV4 costs around $32,000 for a base model. The monthly payment on a 60 month financing plan is $629. So why is this guy paying four times that? Because NYC caps the number of licenses it grants for for-hire vehicles, so people with the licenses rent out their cars and plates to people who don't have them for hundreds of dollars per week. But why would anyone take such an arrangement? Why would Baniya pay $30k in overhead to earn $25k? Why doesn't he just walk into a McDonald's and ask for an application? Hourly fast-food workers earn about $40k per year in NYC. According to the article, Baniya drives under this arrangement because he likes being able to choose his own hours, though he complains about the impact of sedentary 10 hour driving shifts on his health. But if you find that unpersuasive, another possible reason someone might work under such an arrangement could be that his legal status bars him from other work (the article does not say whether Baniya is legally allowed to work in the US). Platforms like Uber require drivers to provide Social Security Numbers to set up a driver account, but illegal immigrants routinely circumvent this by buying or renting active accounts from other people who are legally allowed to have them. A recent Transunion survey of gig workers found that 45% of respondents had rented out or sold access to an account. The article mentions "a recent tax return," but that doesn't mean Baniya is here legally. Illegal immigrants in New York file tax returns under ITINs, which enables them to get refunds for taxes withheld, as well as qualify for public subsidies on health insurance and childcare. Illegal immigrants who file this way are protected from immigration enforcement by New York's sanctuary law.

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Ask Lyft
Ask Lyft@AskLyft·
@jacorn_kiwi We're truly sorry to hear about your recent experience with one of our drivers. Your safety is our utmost priority, and incidents like this are concerning. Could you please DM us at your earliest convenience? x.com/messages/compo…
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Jacob ❤️🖤💚
Jacob ❤️🖤💚@jacorn_kiwi·
Houston Lyft drivers have been so terrible this trip
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bmacky
bmacky@fatnessjoy·
@AskLyft, @lyft once again I can not log in with my driver's license number. I was going go on my first e scheduled pickups and I sm locked out, I expect resolution immediately or I am filing with both the city of Minneapolis and the MN attorney general's office.
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Ask Lyft
Ask Lyft@AskLyft·
@cannaxgroup We’re sorry to hear about this experience. If you’d like any assistance from our end on this, please don’t hesitate to DM us at your earliest convenience. We’re glad to help! x.com/messages/compo…
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Cannabis X Group
Cannabis X Group@cannaxgroup·
So then I cancel and they charge me $30 cancellation fee. Try to get help and explain myself, just ai help. Ordered a Lyft, cheaper, arrived promptly.
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Cannabis X Group
Cannabis X Group@cannaxgroup·
I was a long time avid "uber-er". Taking rides, and getting eats. The service in the Seattle area has gotten bad. I booked a pick up time. My driver was late. Then my driver couldn't find me even though I was standing in the designated spot. More >
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Jean Browne
Jean Browne@JeanbBrowne·
@AskLyft @davidrisher @lyft I just sent a message. I am not able to add pictures on the DM Please I sent you my email address to update my account. The cargo doe luggages is bigger than any other SUV.
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Jean Browne
Jean Browne@JeanbBrowne·
@davidrisher @AskLyft @lyft The support is not supporting. Tesla Models X 2018 with 7 seats qualifies as XL. As on Uber as well. As per your vehicle Classification. I need help to add the XL ride filter. Please.
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