Chess.com Support

Need to get in touch with our Support Team? Here's how! The "Help" button in the bottom left corner of the site will pull up a chat box where you can ask questions and get in touch with an agent.

@Syptoscreener @chesscom Hi! We do have a feature for this called "Game Collections." Check out more about this here: support.chess.com/en/articles/13…

@chesscom Why don't you add a feature where users can mark their games as favourites? This would let players easily revisit their top games for that dopamine hit. Limit it to 5 games for free users. If they want to favourite more, they can upgrade to a paid subscription.

@MNiklaus36 Try clearing your browser cache and trying again. If it continues to not work, see if you can pull it up on another browser just to see if it's a browser issue. Let me know if it persists.

@chesscomsupport i dont know if its just me but this has been the case for a while i thought maybe it was my internet but i do have a connection

@stevedavis___ @chesscom This is "en passant" and it's a legal move in chess. chess.com/terms/en-passa…

@chesscom !!!!! again!!!! this isn't fair..

@sakshamtwt @chesscom Hi! This is a special pawn move called "en passant." chess.com/terms/en-passa…

Hey @chesscom Is this a glitch or a legal move i don’t know about?

@Kushaal87236355 @MrBeast @chesscom_in @chesscom It's purposefully done as a joke due to a viral photo with MrBeast playing chess with a board set up that way.

Why is the chess board wrongly setup v/s @MrBeast bot in @chesscom_in @chesscom Did you anyone find that?

@Holy1Nova @chesscom I'm very sorry for the experience thus far. What did they say when you tried to reach out to Apple? Here's an article with instructions on how to request a refund from Apple. support.chess.com/en/articles/86…

Fuck @chesscom you literally cant get a refund from Apple cause they are a 3rd party supporting the apps and cant get a hold of the developer cause there is none if they redirected you elsewhere, and you didnt contact within 48hrs truly a bad business stealing money

@ShoeLhaze @chesscom @GothamChess Hi! This happened because the opponent has no legal moves and is not in check. They must be in check for it to be checkmate. Think of this as a stuck position and something to avoid when winning. chess.com/terms/stalemat…

@MK42069 @Chess It looks like it was detected as a duplicate account of an account that was closed for abuse. If you believe this was done in error, please go to chess.com/support to appeal.

@chesscomsupport @Chess Newest ticket closed as well with no answer, what gives?

@chess @chesscomsupport Why end conversation on support ticket after going over 10 days without answering :(

@guntawitt @chesscom Did you receive an email? You should have gotten an email when the account was closed which includes instructions on how to appeal. If not, let me know.

Need help with an appeal. The support bot is looping (Error R45) and I can't submit a ticket. I have a long-standing account with 10k+ games and 2300 rating. Could you please help me open a ticket? My username: guntawit @chesscomsupport @chesscom

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@profbabaX @Apple @AppStore @Paytm @chesscom Hi! Please go to chess.com/support and it will give you instructions on how to request a refund.

Hey @Apple @AppStore I set an autopay pay via @Paytm to a free for a week preview of @chesscom diamond sub. I canceled the sub before the due date, but forgot to cancel the paytm autopay so the money gor sent to appstore but i didnt get the sub. Can i get my money back?

@imsudess10 @chesscom Hi! We're working on this now. Apologies for the inconvenience!

Hey @chesscom . I've said my girlfriend that i m going to sleep. What should i do now?

@BoladaleK @chesscom Hi! We're working on this now. Apologies for the inconvenience!

Hey @chesscom what's going on? 🤔 I'm tired of this; the wait is getting too long please.

@AyomikunSeth @chesscom I'm very sorry you received these messages. After reviewing the account, we have banned them. If you see anything else, please feel welcome to report.

@chesscom Experiencing this level of abuse because I declined a rematch on your platform is very sad, demoralising and disappointing. I do hope you would look into this

@dimxhnb Both players had 10 minutes at the start of the game. It's possible there could have been lag that caused you to not see the start of the game, in which case I advise checking the above article for steps to prevent it from happening again.

@chesscomsupport I was entered into the game having only 9 minutes can i get my rating back please I i was winning and end was a theoretical draw. This never happened to me before on chess com

@chesscomsupport How is this fair i literally started the game at nine minutes and lost because of the time in a wining game. So frustrating

@Saurabh2weetss It's possible for move classifications to change since the preview runs at a lower depth in order to prioritize speed. Game Review runs at a higher depth. Our team has been thinking on ways to decrease the error rate of brilliant moves in the preview.

Why @chesscomsupport ? Where is that Brilliant move in the review?

@extrc0 @chesscom No it is not okay. I'm sorry you received these messages. After review, I have muted their account. If you see anything else, please report them.

@chesscom is it okay to say this in the chat?

@Lkhlop51 @chesscom Yes, but it may require help from the team. So I advise requesting assistance with this in your current ticket with them.

@chesscomsupport @chesscom @chesscomsupport can i change the email that i make the account to a new mail?

@chesscom How did i get banned from yesterday? chess.com/member/lkhlop7 give me a answer