Chess.com Support

Need to get in touch with our Support Team? Here's how! The "Help" button in the bottom left corner of the site will pull up a chat box where you can ask questions and get in touch with an agent.

@Ignited_MindsS @chesscom If you believe your account was closed in error, you may go to chess.com/support to submit an appeal.

@Suraj_Ckt @chesscom It looks like the account was banned for a Fair Play violation. If they think this was done in error, they are welcome to submit an appeal at chess.com/support.

Wait???? What?? My friend's account ban?? Why bro?? @chesscom How can he recover that???

@Pax_StoneLove @chesscom Hi! This is a special pawn move called "en passant." It's a legal move! chess.com/terms/en-passa…

@chesscom what the heck this is ridiculous

@KevinCordova85 @chesscom They haven't played very many games in Bullet, so the rating deviation is greater until we're confident in their playing ability. There will be greater swings until it balances out at their approximate rating level.

@chesscom @chesscomsupport I just beat this guy, how did he lose so much rating?

@epsilando Hi! Please feel welcome to send us a DM with your username. I'll check up on it.

@chesscomsupport I put in an appeal against a ban I received and I haven't heard from anyone in over 2 weeks. I put in a new one 5 days ago but I still haven't heard anything.

Hey Hans, chess mafia here! We always take these concerns seriously, so we took a look at your Titled Tuesday session and saw: Your internet connection here was almost certainly the culprit. We see that you were on a mobile connection with high latency and low bandwidth. Starlink or another solution as you suggest definitely sounds like a better call. Your instability may be the reason our system has you registering 15 seconds after the event started. As a result, our play server added you as a late join and awarded a 0-point bye. We recommend players use a stable internet and join at least five minutes before events for the best experience.

Although my complaints are a natural promo for Endgame, do not misinterpret my frustration as an excuse, next time I'll buy starlink or setup Ethernet to ensure that their shitty software doesn't collapse. Anyways I should qualify to EWC by a big margin and I'll announce my team soon.

@PPJJBB123 @chesscom Hi! This was a draw by timeout vs insufficient material. The player with the black pieces timed out, and because white doesn't have material necessary to checkmate, it was deemed a draw. Here is more information about this. support.chess.com/en/articles/85…

@chesscom hello, looking for an answer to why this game ended in a draw? We both had legal move to make. There was no repeated moves either

@ghost_of_sasha Hi! I'm sorry you received these messages. I have given them a mute and a warning against doing this in the future. If you see anything else, please feel welcome to report!

@chesscomsupport I’m reporting harassment and hate speech on Chess.com. User chessymessi98 sent abusive messages, including a racial slur (“as all Indians”). Screenshot attached. I have never used an engine, please review my games. Please take appropriate action.

@Credential_Mgr If you're having trouble going through support on our site, we're here to provide assistance.

@chesscomsupport So, you want to use X.com for support for chess.com? I hope you get my meaning.

@chesscomsupport if you are listening, your support widget doesnt work on my iPad and you are no longer taking any email at support@chess.com, and so I cant get support at all! Its just another black hole by another large corporation that doesnt want to support their users!

@Credential_Mgr You can send me the screenshots here on X of the conversation with Chessica so that I can see where the roadblock is happening.

@chesscomsupport How would i send any screenshot? There is no email process. Can i send screenshots to chessica? Also, this is X, not chess.com.

@Credential_Mgr Type your request to Chessica and request that you need human assistance. It will allow you to submit a ticket to our support team. If you run into trouble, send me the screenshots of the chat and I can check and see what's happening.

@chesscomsupport So, how can i put in a support ticket then?

@Chrisolo828 @chesscom This is a special pawn move called "en passant!" chess.com/terms/en-passa…

Hello @chesscom I think one of your bots(contortionist) is cheating😂😂

@Credential_Mgr I'm glad you were able to get it to respond. If you encounter any further issues, please let us know.

@chesscomsupport I wanted to know how to send in a support ticket, and I was trying to use the only way to find out through your chessica widget both on my ipad and on my desktop. I finally figured out that chessica was broken and found a way to get it to respond.

@Ettayib_1 @chesscom Hi! Have you reached out at chess.com/support? Try submitting a ticket at that link and one of our support agents will be happy to help you regain access to your account.

Hey @chesscom_support @chesscom, I'm locked out of my account (User: ZD_TB) because my registered Gmail is inaccessible. Since it's a passwordless account, I can't reset it manually (see photo). I have all the proof of ownership. Can a human agent help me update my email? Thanks!

@yuvishameer Hi! Is the game still missing? We were experiencing some issues over the weekend, but the team was actively working on it.

@chesscomsupport I played a game with "Gela1964gela" right after playing with "Goku_999", but the game against "Gela1964gela" is not showing up in my game history.

@real_michal Hi! Please feel welcome to send us a DM if you haven't already and we'll check this out.

@chesscomsupport Good morning guys, I've tried using the support bot in the app, but the bot just ended the conversation and I got nowhere. My subscription payment got refunded, but I don't understand why, as I have money in my account and PayPal said to speak with you. Can you help me, please?

@JackMariusesnq @chesscom Hi! Our team is aware and working to get this fixed. I apologize for the inconvenience!

@chesscom Your server is down fix it it god damn it

@AdegokePrecio16 @chesscom Hi! Please feel welcome to go to chess.com/support to appeal the closure. This will have our team take another look at the account.

@chesscom I feel you guys made a mistake with my account 🥲 got closed for no reason I've been a regular player for more than 3 years and not once have I violated any of your rules

@iTsBeniraw Hi! This is a special pawn move called "en passant." It's a legal move! support.chess.com/en/articles/85…

@chesscomsupport please how possible is this move by my opponent, how can my warrior be eaten in this kinda of game position, then facing my bishop to be eaten too. Attached below here is the back "before eating my warrior" and after which is the second photo.