Daniel Tran

hey @Finnair - You made a mistake on my compensation and sent me two separate gift cards - now I can't use them on the same booking. Can you help?

@Finnair Hey, it's taken you 15 weeks to respond to our claims and your compensation doesn't even cover our expenses. Please have a look at our cases asap. This is a disgrace.

@Finnair What do you mean by 1 to 12 weeks on average? It's been 13 weeks already?

@danielduc Hi Daniel! Our feedback handling is currently congested and the average handling time is 1–12 weeks. I am sorry to keep you waiting, but we appreciate your patience! Kind Regards, Nia/Finnair

@Finnair What's going on with the travel claims? I've waited 12 weeks without any updates. Never experienced such a slow process before.

@AskeBay Hi, I've been trying to reach someone for several hours now, can you help?

@KLM Are you capable of responding to cases without using standard auto messages? How can it take 7 months to work out a case? Back and forth with the same excuses. #incompetence #CustomerService

@KLM please have a look at my case that I consider not resolved yet. It can't possibly take you more than 7 months to have a look at a simple case?

What's going on @KLM? My case from June is still not resolved. How many times do I need to reach out before anyone replies?

@KLM Wow. Simply amazing. You closed my case after coming up with your own solution which does not solve anything for me. I still have two damaged luggages that needs to be replaced. Please reopen and come up with a better solution.

@danielduc I understand the urgency of this matter and my apologies for the inconvenience. However, please know that my colleagues from the Customer Care department are still working on your claim. >>

Hey @KLM. How long is the normal response time for damaged baggages cases? Mine is almost 4 months old now - still with no progress. Disastrous customer care!

@KLM Done!

@danielduc Hi! I would like to check the status for you. Could you kindly share your full name and file number via a DM?

Hey @KLM been trying to get an update on my damaged bags for several days now. Care to help?

@KLM Hey, it's been almost 2 months with no contact from the customer service team. Can you support?

@danielduc I can inform you that I have received your DM and I will get back to you as soon as possible. Thank you for your patience.

@Tooorstein haha :)

@ThonHotels Requested a picture of a cat. Thon Hotel Arena delivers! #happy #ScottishFolds