KLM

Nice to meet you online! Please note that we no longer offer personal customer service via X. For further assistance, please contact us through our other available channels at klmf.ly/ContactCentre.

@bansalpunitca @AirFranceKLM Thank you for your message. I am not able to offer you support via X. I kindly ask you to share your message again via WhatsApp or Facebook Messenger. Can you also please delete this message on X, as it contains personal information. Thank you in advance.

@KLM @AirFranceKLM Dear KLM Senior Support Team, My KLM PNR no is YFF3ZV I am writing to formally escalate a critical issue regarding my upcoming KLM flight under PNR YFF3ZV (Delhi to Amsterdam, departing on 22nd June 2025 at 03:55 AM), which I am now unable to board due to a genuine visa-related limitation. I am travelling with my family having 2 kids for a vacation. My Schengen visa is valid from 23rd June 2025 onwards (visa copy attached), which means I am legally not permitted to enter the Schengen zone before that date. This has occurred due to a miscommunication between the embassy and our tour operator (Maruti & SOTC), who organized our cruise .We only received our visas recently, and the validity starts from 23rd June but as per their communication, the tickets were booked from 22nd June. We have contacted the Iceland embassy, but they have informed us that the visa cannot be amended without restarting the entire application process, which is no longer feasible given the limited time before departure. Despite the clear and verifiable nature of this issue, your customer care team has failed to offer a logical or fair resolution. Instead: I am being denied cancellation/refund of only the outbound Delhi–Amsterdam sector, even though I am willing to forgo that portion and rebook independently and also have been quoted approx. INR 3 lakh just to reschedule one outbound sector to 23rd June — which is entirely disproportionate. Even worse, I am being asked to pay approx. INR 5 lakh to reschedule that one sector in Business Class, which is outrageous One KLM representative even suggested paying INR 13 lakh just to upgrade the return leg to Business Class — an offer completely disconnected from fare realities. This experience has been extremely distressing and reflects poorly on KLM’s commitment to customer service. I am a long-time KLM flyer and Flying Blue Member (5160272643), and I expected understanding and fairness in handling a situation clearly caused by external constraints and not customer negligence. I respectfully request the following reasonable options be considered urgently: Allow rescheduling of the Delhi–Amsterdam flight to 23rd June (or a flight landing on or after midnight), with only the actual fare difference charged — no excessive penalties or markups. Offer upgrade at reasonable cost for both outbound and inbound sectors to Business Class to help offset the distress and inconvenience caused. If not possible, cancel only the outbound Delhi–Amsterdam sector and provide a full refund or travel voucher, enabling me to make an alternate booking. This trip has turned into a nightmare due to a small but unfortunate error. I have spent the last three days constantly following up with customer care, receiving unhelpful and robotic responses that completely ignore the human and legal aspect of the situation. I sincerely hope KLM’s senior leadership will review this matter with urgency, compassion, and a practical mindset. If I do not receive a fair resolution, I will be forced to raise this matter on public platforms including KLM’s social media channels, consumer grievance portals, and relevant aviation forums. Thank you for your attention. I hope for a swift and just resolution. Warm regards, Punit Bansal +91-9876904440 Email: bansalpunitca@gmail.com

@90to91to92 I am sorry to hear this. If you still need assistance, please send me a private message via Whatsapp or Facebook Messenger. Can you please delete this post as this contains privacy sensitive information about your booking details?

🇳🇱✈️ An unforgettable moment on board! We had the honour of flying Mr. Nick Janicki (101), a Canadian WWII veteran who helped liberate Deventer and took part in Operation Market Garden. Today, on 5 May, we celebrate Liberation Day and 80 years of freedom here in the Netherlands. At midnight, Mr. Janicki lit the Liberation Flame in Wageningen — a powerful symbol of freedom. During the war, Mr. Janicki met a Dutch woman, and years later, in 2002, they married — a beautiful story that reminds us how history can shape lives in unexpected ways. Our crew had the chance to hear some incredible stories and memories… and of course, we captured this special moment with him. Thank you, Mr. Janicki, for your service and your warmth. 💙 #KLM #LiberationDay #Veteran #5mei

@kyeboahappiah Hello. KLM stopped servicing on (X). See also the pinned message on top of the main KLM X page. Kindly use other means of communication through WhatsApp or Facebook Messenger in case you need assistance. Thanks in advance for your understanding.

It's disheartening that my claim is still unresolved. I submitted it on December 22, 2024, and yet, even now, nothing has been done. I’ve been out of work for three months, lost a significant amount of income, and had to cover the costs of surgery myself. After being a loyal customer of this airline since the early 2000s, it’s painful to be treated with such disregard.

Nice to meet you online! Please note that we no longer offer personal customer service via X. For further assistance, please contact us through our other available channels at klmf.ly/ContactCentre.

@kyeboahappiah Hello. KLM stopped servicing on (X). See also the pinned message on top of the main KLM X page. Kindly use other means of communication through WhatsApp or Facebook Messenger in case you need assistance. Thanks in advance for your understanding.

@KLM so @KLM does not offer support here, and we are unable to get support or even response from your website. do what are we to do ?

@Megahayat1 Vanwege veranderingen op Twitter wordt via dit kanaal geen ondersteuning meer gegeven. Zie ook: klmf.ly/42Xp14h.Voor vragen adviseer ik u om één van de andere kanalen te gebruiken zoals WhatsApp en Facebook. Bij voorbaat dank voor uw begrip. <<

@KLM Kijken jullie mee? Gr moslima die ook met jullie mee reist 🙄

@Megahayat1 Na een intern onderzoek kan ik u bevestigen dat Rudy Kooiman geen KLM medewerker is. Hierdoor zijn wij niet in staat om hem aan te spreken en/of vervolgstappen te nemen. Uw oplettendheid stel ik enorm op prijs. >>

@Megahayat1 Dank voor uw bericht en ik waardeer de tijd die u heeft genomen om dit met mij te delen. Binnen KLM wordt iedere vorm van ongewenst gedrag niet geaccepteerd en nemen wij dergelijke signalen zeer serieus. >>

✈️ Striving for a better aviation industry, one flight at a time! With our yearly participation in the Aviation Challenge, we rethink our operation and reach towards the future. From digital transformations to innovative fuel efficiency techniques, we're committed to making a positive impact. Our crew embraces recycled materials, and our partnerships drive us towards a cleaner future. Join us on this journey to reshape the skies. 🌍 #KLM #AviationChallenge

Our Boeing 737-800 is ready for new adventures in the early morning light. Where will your next journey take you? 🛫 Photo: Mark Wagtendonk #KLM #B737

Do you know what kind of lights you see in close-up on our Airbus A321neo and what they are for? 🚨✈️ Photo: Jason Vermeulen #KLM #A321neo

Today, on World Pilots' Day, we celebrate the skill and dedication of our pilots who ensure a safe journey through the skies to amazing destinations! 💙👩‍✈️👨‍✈️ Photos: Natascha Libbert, Jason Vermeulen & Mark Wagtendonk #KLM #WorldPilotDay #Pilot

King’s Day is a national holiday in the Netherlands, celebrating the birthday of our King 🤴🏽. This year, it’s marked on the 26th, because the 27th is a Sunday! Our KLM King, Sander, explains it all 🧡 Sander: @ platformmedewerker (TT) #KLM #Kingsday

Happiness on board, ready for the next flight! ✈️ Our KLM Cityhopper cabin crew members ensuring every flight is full of smiles 😃 #KLM Photo: @ matthijsvanbrakel (IG)

Golden hour pictures are the best, especially when they have a touch of blue. 🌅 💙 Photo: @ proshot_fpv (IG) #KLM

Memories last forever in New York City! 🗽 Video: @ saarinthesky (IG) #KLM #NewYork

This summer season, you can spot one of our new @Airbus A321neos at no fewer than 14 destinations. Whether you're heading for a city break to Budapest or seeking the sun in Barcelona, you can count on our new neos. In recent weeks, we welcomed three brand-new Airbus A321neos into our fleet. This brings the total to Lucky Number 7️⃣. Our colleagues behind the scenes in Engineering & Maintenance have worked tirelessly to prepare these aircraft down to the last detail for the summer period, so you can enjoy a carefree flight on your way to a holiday or a new adventure. ✈️ For you and everyone who relies on us, our colleagues deliver their best work every day. You can see this in every flight, every detail, and every moment with our new neos.💙 Curious about how our pilots train to fly these neos perfectly? Check out the latest episode of Cockpit Tales on our YouTube channel. 🎥 klmf.ly/CockpitTales_A… #KLM #Airbus #A321neo

It's game time! Can you guess the type of aircraft from just the cockpit windows? 👓✈️❓ Photo: Mark Wagtendonk #KLM

Throwback to our majestic Boeing 747-200 soaring through the skies. ✈️ #KLM #TBT

Ground handling perfection: Boeing 737-800 getting ready for departure. 🧳🥪 Photo: Arnoud Raeven #KLM #B737