Eric Caron

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Eric Caron

Eric Caron

@ecaron

Sr Director of Customer Applications at Caribou Coffee. All opinions are my own, although coworkers/family agree ~37% of the time.

Minneapolis, MN Beigetreten Nisan 2008
490 Folgt1K Follower
Eric Caron
Eric Caron@ecaron·
@cariboucoffee Is there a chance that you'll bring me an iced crafted press to my current meeting? Puuuhhhllleeeasssseeee?!?!?!?!
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Caribou Coffee
Caribou Coffee@cariboucoffee·
Who are we kidding, every fall day is perfect with a pumpkin drink from Caribou. But also, mine is B,F,I,N - what’s yours?? #cariboucoffee #fall
Caribou Coffee tweet media
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Caribou Coffee
Caribou Coffee@cariboucoffee·
@ecaron We are so glad you love that muffin! We do too! 💙️
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Eric Caron
Eric Caron@ecaron·
@cariboucoffee Could I get a public sponsorship deal for eating the Pumpkin Cream Cheese Muffins? I promise to always walk around with one in hand, but you'll have to restock me at least once an hour.
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Eric Caron
Eric Caron@ecaron·
@akardell Hi Aaron, I'd love to hear about it. We do use it every day, but there's certainly always room for improvement. I'll DM you my email in case that's easier for you to elaborate.
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Aaron Kardell
Aaron Kardell@akardell·
I’ve bit my tongue on this for months so as not to offend anyone… but it’s obvious that the team that made the Caribou Coffee app doesn’t actually use it day to day. Just a couple of tweaks would make it substantially better. As-is, it’s painful to use.
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Eric Caron
Eric Caron@ecaron·
@richardantonyo @cariboucoffee Another option is opening the app, click "More", then "Transaction History", and then "Download Receipt" under your relevant order
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richard
richard@richardantonyo·
@cariboucoffee Hi. How can I get a receipt for a mobile order from the app?
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Eric Caron
Eric Caron@ecaron·
@bridgey_d @cariboucoffee You can 100% do that already ♥ When you open the app and go to the rewards screen, just swipe left/right the reward that you'd like to share - you'll be able to send the pick-ups to whoever needs it!
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Bridget Deutz
Bridget Deutz@bridgey_d·
Dearest @cariboucoffee -- polite suggestions for the app/rewards... I'd love the option to be able to transfer/share a reward or points to a friend or loved one with an account. A little pick-up-up from my account to theirs. Even have a name for it: #CariboutOthers ...thanks!
GIF
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Eric Caron
Eric Caron@ecaron·
@whtabtpineapple @cariboucoffee If you're an Apple user, the new version (5.0.7) has been released and is fixed. Hopefully your phone auto-updated, but if you're not seeing it check the app store. The Android update will be out soon.
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Eric Caron
Eric Caron@ecaron·
@whtabtpineapple @cariboucoffee It is a bug. We'll be submitting a new release to the app stores later today to get this fixed. Sorry it wasn't caught before you experienced it 😞
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Eric Caron
Eric Caron@ecaron·
@c0lfusi0n @cariboucoffee In the app, if you go to the Rewards screen, you can swipe left any reward that says "Redeem Now". That'll show a "SHARE" button you can click and send your friend some joy!
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Travis B
Travis B@c0lfusi0n·
@cariboucoffee where you at on this? Still trying to figure it out.
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Travis B
Travis B@c0lfusi0n·
@cariboucoffee how do I send a reward to someone else through the app, since this last update I don’t see the feature. Just wasted 150pts on myself trying the “redeem” button. Website says it’s possible. Help?
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Eric Caron
Eric Caron@ecaron·
@3uzfte @cariboucoffee Sorry - that store had a power outage. If it happens again, we'll make sure the menu shows the store is closed (rather than the above sadness, my heart can't stand the sight of being out of hot chocolate...)
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hanalei jay
hanalei jay@3uzfte·
@cariboucoffee what is going on? Can we go back to the old app… this one is trash.
hanalei jay tweet media
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Eric Caron
Eric Caron@ecaron·
@trashpandacards @cariboucoffee You were right. It was us. Fortunately, we launched a new tool today to make sure this problem stops - so thanks for your patience!
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Trash Panda Cards
Trash Panda Cards@trashpandacards·
@cariboucoffee what is your deal as usual Please do not ask if it's my internet that I am tweeting you from :(
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Eric Caron
Eric Caron@ecaron·
@hairdesign78 @cariboucoffee Barcode is there, but we need to make it a lot louder 🔊! On the homescreen, you'll see a bar at the top - slide it down & you'll see it.
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Eric Caron
Eric Caron@ecaron·
@TwetensTweet @cariboucoffee We absolutely wish these issues had been caught sooner, but the feedback has helped us move mountains in catching & fixing them quick. You're going to love the new features! Are you still encountering this often?
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