Karpagam Narayanan

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I just published Unlocking the Power of Domain-Specific AI in Field Service and Technical Support: A 2025… medium.com/p/unlocking-th…

when u call customer support and a clanker picks up

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Booked for Dec 8th with covid voucher. Ticket change is at a new price that is ABOVE previously paid price. Only because it is a change. @British_Airways I pay $3500 for a flight that others pay $1300. Either I pay more or lose it all. Looks like a rip-off.

What's happening? $3500 for an economy flight to Chennai only because I have a voucher for a flight that is cancelled due to covid!? Online prices are way less expensive. @British_Airways is definitely not having a return customer!

Huge Ikea fan. 6 Ingolf dining chairs bought 7 months ago. 4 breaking, 1 broke. #qualityassurance lacking at @IKEAUSA @IKEAUSAHelp @IKEAUSANews

@ZaraBurke @intercom @ZaraBurke would love to have you speak at an event on the same topic we enjoyed reading - intercom.com/blog/support-m…. DM or email at kn@ascendo.ai if interested.

Work in customer service or customer experience? Get your copy of the @intercom Customer Support Trends Report for 2022 to see the top trends that are transforming the industry.👇

@AlaskaAir 839

@karpagamn I am sorry about this situation, what is your flight number? -Andre

@AlaskaAir why are we still in Seattle when we should be in Lihue? Navigation failure should have been caught befor!! Why is there no support for your passengers going to be stranded in Lihue? #frustrated #poorcustomerservice

@FidelityNhw Why is there so much degradation in service recently? I have been on call for over 50 minutes. No resolution on service requests either.

Happy #NationalDogDay ! How are you treating your pup today? #HomeWarranty #FidelityNationalHomeWarranty #FNHW #HomeWarrantyCompany #Warranty #Daschund #DogDay #Pets #Dogs

What's next after Mars. forbes.com/sites/jamiecar…

In a market that is especially proliferated with #AI #technology, many companies are at a loss on how to evaluate them and know when to use what. #CX #custserv #customersupport #ML #NLP | Via @karpagamn @ForbesTechCncl @Forbes pbynd.co/jczfu

Jeff Bezos - what a great legacy! Mad respect for how he built the Amazon innovation and market leadership machine. And congrats @ajassy.

“The American dream doesn’t mean what it once did to a newcomer.”theatlantic.com/magazine/archi…

Longtime school closures cause major psychological harm to children. School closures also affect their education, future prospects in life and cause further inequality in society. The long-term economic harm of school closures will be felt by all. 1/ bbc.com/news/health-55…

It’s very reassuring to me that all Indian parents are the same. It does not matter if you are a test cricketer or just a regular guy your parents are never happy. Exactly the kind of thing that my dad would say