MTN Nigeria

Almost 25 years of believing Nigeria deserves more. More access. More opportunity. More innovation. So we built the networks. Strengthened healthcare. Equipped schools. Trained hundreds of thousands in digital skills. Backed our sports champions. Paid our taxes. And stayed consistent through it all. We’re proud to call Nigeria home. And we’re only just getting started. ProudlyNigerian StayConnected

Things you may not know about MTN FibreX From speed to stability and everything in between. Here’s what sets it apart. Watch and get the inside scoop. MTNFibreX StayConnected

The 100 mindset, the coolest way to live. A lifestyle of showing up fully every day for everything. It’s not about perfection.
It’s about giving your best, every single time, and living it 💯 LiveIt100

That film idea in your notes?… It’s time to bring it to life Create a 1–3 min film showing how you see Naija; your culture, your hustle, your story. Post your film Use hashtag MTNFilmChallenge Tag mtnng Top 5 entries get a filmmaker grant and access to an exclusive masterclass with top filmmakers. Create without limits. Own your story. AMVCAxMTN SeeNaija MTNFilmChallenge

No more surprise data drain; track your usage, manage background data, and stay connected smarter with the myMTN NG App. WaysToSaveData StayConnected

More cities. More speed. More possibilities. FibreX is now available in more locations across Nigeria, bringing you faster, more reliable internet right where you are. MTNFibreX StayConnected

@ConsumersNCC @MTN180 @WuraolaIbikunle Y'ello @ConsumersNCC! Thank you for your patience. Checks show no DM from @WuraolaIbikunle yet to aid support. Thank you. ~RA

@MTN180 @WuraolaIbikunle @MTNNG @MTNNG @WuraolaIbikunle Please confirm whether this complaint has been resolved.

@ConsumersNCC please look into @MTN180 @MTNNG this is unbecoming!! All over instagram my post is there complaining about how they have suddenly turned to thieves

No stress. No extra searching. Just easy shopping. Find the best devices and gadgets in one trusted marketplace. Start shopping today. MTNeShop StayConnected

@ItuaTrust21674 @ConsumersNCC @MTN180 @NgComCommission Y'ello @ItuaTrust21674! Thank you for your patience. I understand how you feel. Checks show the issue is being monitored. I will plead with you to be a little patient till it is resolved. Thank you. ~RA

@ConsumersNCC @MTN180 @MTNNG @NgComCommission Nothing has been done on it yet @NgComCommission

@NgComCommission @MTNNG 2 months after Mtn has still not resolved or responded to the complaint I have regarding my Mtn fiberX. No sense of responsibility to resolve the complaint whatsoever. Why is Mtn so shameless. @NgComCommission PLEASE HELP

@NgComCommission @OgarEmmaOwogeka @fccpcnigeria @MTN180 Y’ello! Thank you for your message. Kindly be informed that the customer has been contacted and requested to provide their phone number via direct message. We are currently awaiting their response. Thank you. – CA

@OmobaObi @OgarEmmaOwogeka @MTNNG @fccpcnigeria @MTNNG @MTN180 Provide an update on the status of this complaint.

@MTNNG has been really terrible and has been very poor in service delivery as well as the level of extortion that they perpetrate against users in the name of DATA or AIRTIME packages. @NgComCommission and @fccpcnigeria are so docile to do anything about this complaint because the officers in charge of this commission are not just incompetent but has been compromised, therefore they look away from this complaint. @sowore bringing this up and pushing it will definitely yield some good results, not VDM that I am yet to understand how that one operates.

@OgarEmmaOwogeka @NgComCommission @fccpcnigeria Y’ello! Thank you for contacting MTN. We sincerely apologize for network issue you experienced. Kindly send the affected number via DM/inbox so we can assist you further. Thank you for choosing MTN. CA

@ConsumersNCC @Martins_619 @MTN180 @NgComCommission Y'ello @ConsumersNCC! Thank you for reaching out and for your patience. A DM has been shared with customer to provide the details of the missing credit to aid the check and we await response. Thank you. ~RA

@Martins_619 @MTN180 @MTNNG @NgComCommission @MTN180 @MTNNG This is a kind reminder on the resolution of this complaint. Please resolve and revert before close of business today.

@MTNNG you guys are removing our credits. What’s going on @NgComCommission

What do you see when you see Naija? The streets, the hustle, the culture, the dreams, the stories waiting to be told. Now it's your turn to show the world Naija through your lens. - Create a powerful 1-3 minute short film inspired by how you See Naija. - Upload it on socials and tell us your location. - Use hashtag MTNFilmChallenge and tag mtnng for a chance to shine. Top 5 filmmakers will receive a film grant to bring their dream project to life, plus exclusive access to a masterclass with some of Nigeria's finest filmmakers. Entry closes on May 1st, 2026 AMVCAxMTN SeeNaijaWithMTN

@ConsumersNCC @Mehfooz09214600 @MTN180 @NgComCommission Yello, thank you for contacting MTN. Please be informed that myCustomer has been engaged and educated accordingly. Thank you. ~Jaiye

@Mehfooz09214600 @MTN180 @NgComCommission @MTNNG @IbekieBenedict @ConsumersNCC @MTNNG What is the status of this complaint?

Know your rights as a telecom consumer. #TelecomRights #ConsumerRights #NCC #CusumerProtection #StayInformed #TelecomConsumers

@ConsumersNCC @Danielseun @MTN180 @AirtelNigeria @fccpcnigeria @NgComCommission Yello, @ConsumersNCC. Thank you for reaching out to us. Please be informed that myCustomer is yet to provide a response via his DM. We await his response for further assistance. Thank you. ~Jaiye

@Danielseun @MTN180 @AirtelNigeria @fccpcnigeria @NgComCommission @MTN180 Please update the Commission on the status of this complaint.

@MTN180 I have not been enjoying my Fibre Internet for some days now. The Internet messes up so bad that we sometime have to revert to @AirtelNigeria mobile data. Very unfair @fccpcnigeria @ConsumersNCC @NgComCommission

@RepublicTakers @MTN180 @NgComCommission Y'ello @NgComCommission, please be informed that comprehensive data usage details has been provided to @RepublicTakers via DM. How to better manage data has also been provided. This issue is now closed. Thank you. ~IZ

@MTN180 @NgComCommission @MTNNG @NgComCommission @MTNNG I have sent you a dm of my affected number. A one day data is supposed to be one day. 5gb data onlylast 30 mins please fix it so I can report back to the commission

@NgComCommission you people need to do something about @MTNNG it’s getting out of hand 5gb for 2 days with only messages in 1 hours mtn says my data is finished @NgComCommission please do something about @MTNNG mtn is a thief

@RepublicTakers @MTN180 @NgComCommission Kindly be informed that details regarding your data usage and how to better manage your data has been shared via DM. Please check and let us know if you require further assistance. Thank you. ~IZ

Y'ello @ConsumersNCC, thank you for your message. Please be informed that the customer was engaged regarding the complaint. However, we still await a response to aid further investigation. We have followed up with @DavaGroupCEO via DM to confirm and provide the affected phone number. Thank you. ~IZ

@MTNNG @DavaGroupCEO @fccpcnigeria @MTN180 @AirtelNigeria @GloWorld @instablog9ja @NigeriaStories @thecableng @ARISEtv @THISDAYLIVE what is the update of your investigation please?

FCCPC Did Not Ban Airtime Borrowing or Data Advance Services The attention of the Federal Competition and Consumer Protection Commission has been drawn to a series of newspaper publication and a viral anonymous post in the social media seeking to create the impression that the Commission cancelled, shut down, or banned airtime borrowing and data advance services in Nigeria. Those claims are incorrect. The Commission has not prohibited airtime borrowing or data advance services, and no directive was issued preventing consumers from accessing lawful telecom value-added services. Following a deluge of consumer complaints bordering on opaque charges, unexplained deductions, aggressive recovery practices, poor disclosure standards, and inadequate accountability in segments of the digital lending and advance-services market, the Federal Competition and Consumer Protection Commission issued the DEON Consumer Lending Regulations in July 2025. The Regulations were introduced, among other reasons, to curb the excesses of abusive service providers whose practices had generated persistent consumer harm and undermined confidence in the market. The primary aim is to promote a fairer and more transparent system by mandating proper registration, responsible lending conduct, clear disclosure of fees and terms, accessible consumer complaint channels, data protection safeguards, stronger accountability for third-party partners, and effective regulatory oversight. In the telecom sector, our findings indicated that some operators engaged in exclusionary third-party technical arrangements in clear disobedience to the provisions of the Federal Competition and Consumer Protection Act, 2018. The Regulations sought to unlock the market to allow local participants alongside foreign partners, in line with free market principles. These measures benefit Nigerians by reducing abusive practices, improving transparency, strengthening consumer choice, and encouraging responsible innovation by legitimate operators. We are aware that some vested interests and their foreign collaborators are opposed to the creation of safe markets and fair competition, therefore resorting to a campaign of disinformation. Operators are expected to structure their commercial relationships in a manner consistent with Nigerian law. Commercial arrangements or outsourcing decisions do not displace competition and consumer protection obligations. At the commencement of the framework in July 2025, affected operators were granted an initial 90-day compliance period to regularise their products, structures, and operations. That opportunity was not utilised within the prescribed timeframe, specifically in the telecom sector. The compliance window was subsequently extended until 5 January 2026, providing additional time for alignment with applicable requirements. Despite that further extension, the necessary compliance steps were still not completed by the relevant operators. Notwithstanding clear regulatory requirements, some operators chose to maintain the status quo by failing to register and regularise their services. In doing so, they continued operating monopolistic models that had long generated consumer complaints, including concerns relating to transparency, deductions, charges, and accountability. Any temporary suspension, restriction, or operational change introduced by service providers should therefore be understood as a business or compliance decision by those operators, not a ban imposed by the FCCPC. It is inaccurate to attribute avoidable disruption to regulation where regulated entities had adequate notice and sufficient opportunity to comply. Attempts to misrepresent temporary service inconvenience as the result of lawful consumer regulation are mischievous. Nigerians deserve accurate information, not sensational claims. Consumers and members of the public are advised to disregard false and misleading narratives on this issue...

Y’ello @RepublicTakers We’re sorry for the experience and understand your concern. Data usage can vary based on background app activity, updates, streaming quality, and device settings. Kindly DM the affected number, so we can review and investigate the issue thoroughly. Thank you. ~IZ

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