rupert pick

@British_Airways we are approaching the anniversary of our family flights being cancelled six hrs before flying and still no refund… To mark this occasion I will be writing to my MP and papers. It is beyond a joke.

@DFDSUKUpdates Been in the queue since 6.30am. Not even checked in… is there some tech issue?

DOVER-DUNKIRK | 10:00 Service is operating with a 60 minute delay, please check-in as normal. Apologies for any inconvenience caused. #dfdshelp

@British_Airways 11 months since cancelling our family flights with 6 hrs warning we still haven’t received a refund. Banging my head against the wall to get a response! Lots of updates saying “we are reviewing the case” but no decision. What is there to review? #despair

@British_Airways It is nearly a year since you cancelled our family holiday, 5 hrs before we were set to fly. Yet our case is still unresolved. Is this really an acceptable way to treat a loyal customer? You send us copious emails telling us our case is being reviewed.

@British_Airways Another month has gone by and I still haven’t heard anything. I plan to write to my MP if I haven’t received a reply by Tuesday next week. To be clear I have not received any compensation or a refund for a flight YOU cancelled. This is beyond appalling.

@rupspick We’re sorry you’re still waiting and appreciate your patience. Customer Relations hasn’t forgotten about your case. They have high volumes, which means they’re taking longer than they’d like to respond. They’re doing all they can to be in touch as soon as possible. Chelsea

@British_Airways you cancelled our family holiday flights on 9th July to Salzburg… 6 hours before the flight. No alternative flight was offered. 3 months later we’ve received our refund nor compensation. I don’t suppose you think this is world class service!

@British_Airways But I will not use BA for our corporate flights until this is sorted we will not fly British Airways

@rupspick We understand this must be frustrating, Rupert. Customer Relations will respond to you as soon as your claim has been reviewed in full. David

@British_Airways Tik Tok. Tik tok I still haven’t heard anything. We are now approaching 4 months since our flight.. I am going to speak to an ADR on Monday as this simply isn’t good enough. I have just booked two return business flight to Nairobi return for my business

@British_Airways I still haven’t heard from your customer service team… if I don’t hear anything from them by COP 2nd November I will hand deliver a note to your CEO at your company HQ. I am flabbergasted by this service.

@rupspick We’re sorry you’re still waiting and appreciate your patience. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond to you. They’re doing all they can to be in touch as soon as possible.

@British_Airways I have composed a letter addressed to your CEO, Mr Doyle, which I will hand deliver next Friday. I am not the complaining type but I am really shocked by: 1. How hard you have to fight as a customer to get a response 2. How slow you are in dealing in claims.

@British_Airways And you are sitting on it. I don’t think this is fair.

@British_Airways I appreciate the quick response but do you think a 14 week delay is justified? I can understand that it takes time to process a compensation claim but the refund element should be paid immediately. It is unequivocal. The flight was cancelled, by you. You happily took our money.

@NandosUK chaos at Gatwick South… hoards of customers now crowding the pass

@NandosUK your system at Gatwick South is chaos… hoards of customers at the pass

Putting a case for purpose in business at 10.35 this morning. You can join for free at #leadershiplessons event. mtleadershiplessons.com @MT_editorial

@mrjakehumphrey That’s my 2 year old! Take it as a complement

@mrjakehumphrey M@ ccxfxgghyhuuhbbhhghuihDhvcf h#bhhuui

Mrs H bought me this tracksuit@for Christmas. I’m basically heading to Selhurst Park in a pair of pyjamas 😎

Pokemon fans queue up for opening of temporary London pop-up shop dailymail.co.uk/news/article-7…

@BudgetUK booked a car for Lisbon airport... queuing for over 1.5hrs to get served. Appalling experience. In the same amount of time I can fly from London to Lisbon. Never again with budget!