ServiceNerd

@HibberdGM Has it opened yet?

London Marathon 2026 ballot day 🤩 I probably won’t get in, statistically speaking, but *what if I did?!?* That’s the energy I’m choosing today

@SHAZAngel24 Showing closed at the minute

@Nike please help in your exchange and refund process. I have been in chat on your website for 50 mins with still no answer.

@AmericanAir Any further update on my claim raised on 21st? Flight was delayed over 4hrs, then cancelled. Have had no response to this in over a week.

@service_nerd The Customer Relations team has your file open. They'll be in touch with your directly, as soon as they can.

@AmericanAir this has been 6hrs now since I was told to DM. Still no reply or acknowledgment. Can you please provide an update on my claim made of 7 days ago.

@HelpTiffan53858 Been there, done that!

@AmericanAir Should I submit another case? It has now been over 7 days since my initial case (zero response since bank details) and nearly 24hrs since your twitter acc told me dm (again zero response). Unacceptable customer service here.

@Siihambh @AmericanAir Ah

We’re passing the phone to the team members we appreciate. ❤️ Join us as we celebrate our exceptional #AATeam during #NationalCustomerServiceWeek! We’re proud to recognize our team members who consistently go above and beyond to provide excellent service to our valued customers — even despite Mother Nature’s plan. Their dedication and hard work shine every day.

@AmericanAir This has now been nearly 24hrs. Can someone please reply to my email or dm to explain the status of my claim.

@Siihambh @AmericanAir Civil Aviation Authority maybe able to assist? caa.co.uk/passengers-and…

@service_nerd @AmericanAir The response was that customer service are reaching out to me but I don’t reply what a joke. I won’t stop until they owe up to the agent’s mistake my next stop is Linkedin having a linkedin premium I will iMessage everyone in the management position. True clowns!

@AmericanAir Todays DM was 6hrs ago. My email was 8 days ago. I’m not holding much hope I’m afraid.

@Siihambh @AmericanAir Did you get a response? Been waiting 3hrs now since being told to DM. This is after over a week of no response so far.

@AmericanAir This is a joke no response from me? Then explain this!

@immabottomSTILL @AmericanAir Completely. Last 2 flights I’ve had have had some kind of delay. A few seats were out of order too.

Ain’t gon hold u… @AmericanAir is ticking down in quality. The last 4 flights I’ve been on have had mechanical issues. And what happened to the planes with TV screens?!?!?

@AmericanAir Is there any update on this. It’s now been 3hrs since my first message.

@service_nerd Customer Relations has the details you provided and currently reviewing. You'll hear back with an update soon. Thanks for your patience.

@AmericanAir I was asked to send bank details for a recent cancellation claim. I have had no response in a week. Extreme concerned. Who can I contact?

@AmericanAir What is the eta to respond to DMs?

@service_nerd Join us over in DMs, we don't mind taking a look at the ticket number on that end.

@AmericanAir I have sent a DM. Hoping you can help as deeply concerning I’ve sent over bank details with no acknowledgment.

@RichmondRunFest I've entered the Kew run on 15th. This will be my 3rd time, previously finishing in Kew itself. If my family stay in Kew and I go back to Kew after the race, can i still gain entry. The main draw to the event is to spend the day in the gardens after.

@British_Airways 3rd time lucky. Can I please have a number I can call to speak to someone about a case that is repeatedly closed with no explanation. One that doesn't cut off would be useful.

@British_Airways How can I speak to an agent? I have a case that has been resolved with no reason. Thanks