Telstra

@Frafflee While this has been put in place to ensure your billing information remains secure, we do have a few different billing options available which we're more than happy to explore with you! You can message us via the 'Help' section of our MyTelstra app or call us on 132200! -Febey

@Telstra you send me a bill. I want to open it on my phone. But no I have to sign in. I don’t want to. I shouldn’t have to. No other utility provider has the hoops you put in place. Just like they allow payment via a payment portal not via their website. Do better.

@bohemothbibby Appreciate your feedback Rob, however I do want to confirm that all calls to 000 should still connect even in the event of any outages or planned maintenance works as the call will be connected using the next available tower regardless of provider. -Febey

@Telstra The fact there’s been no communication about this is atrocious. The fact that you can’t even call 000 is beyond reprehensible. No one I know received SMS about planned works, but the underlying safety issue can’t be ignored

@Telstra can’t make or receive calls, including 000 in Mooloolaba, Sunshine Coast

@smws_matt That’s very strange! Have you checked for any outages impacting your area? You can check here - telstra.com.au/outages. If no NBN outages are occurring in your area, you will be best to reach out to our business faults team on 132000 so they can have this investigated! -Febey

@Telstra Full NBN Wifi, business plan. Been like this for weeks on and off. Need to find a provider who does internet in Australia. Any suggestions?

Use @Telstra Business they said. Until you need to make a Teams call, or download any files, or use it. Weeks like this now. Need to move to a real internet provider, not ye old Telecom. Suggestions?

@Bundellafella Is that 4G, 5G or both? - Matthew.

@Telstra No it’s not sorted. The mobile tower ran out of battery during a power outage last night. Power is restored but the mobile coverage is still down.

Hey @Telstra the network issue certainly has not been restored.

@bohemothbibby Thanks for your patience, Rob. We have a team doing maintenance there at the moment - outages.telstra.com - how's it been today? - Matthew.

Same again today! Glad to see you guys don’t give the slightest fuck about people dying and needing 000. No communication at all

@tofar1 Thanks, Bryn. Is this a long term thing or a more recent development? - Matthew.

Hey @Telstra how come your mobile broadband is so bad in Scarborough. Anywhere else in Perth its ok.

@Freo_Dale Thanks for reaching out, Dale. We’ve shared details on the pricing changes and the reasons behind them here: telstra.com.au/exchange/plan-…, this covers what’s changing and the investments we’re continuing to make. -Febey

Hey @Telstra, just got an email advising me of new prices for something I hardly ever use but need it anyways. You give me nothing aside from the Telstra service, so why the new charges? How do you justify it? Looks like I might need to find a new provider.

@Lastation89 We understand this may be challenging. We have a range of affordability and support options available, and our team can help find a better option for you. You can read more here: telstra.com.au/exchange/plan-… or contact us directly so we can help: telstra.com.au/contact-us. -Febey

@Telstra seems a bit greedy increasing your pre paid prices when you know people can barely afford anything

@bevholt Hey Beverley, our app should still certainly work! Just to confirm, when you attempt to switch your Day Pass off via the app, does it complete this request in the moment, or do you receive an error message? -Febey

@Telstra Please tell me why you no longer allow me to turn the international roaming day pass on and off in your app? I have been traveling for 2 months in EU and you keep enabling $10 a day. YOUR APP NO LONGER WORKS.

@helterskelter25 @Telstra_news Have you noticed a decline in your mobile service recently? (2/2) -Febey

@Telstra @Telstra_news is it to hard to have mobile phone coverage in Kirrawee ! It’s absolutely woeful ! We live in a first world country with a forth world mobile network - one bar of 4G is not a flex Telstra !

@helterskelter25 @Telstra_news While we don’t guarantee full bars of service everywhere within serviced areas, I can see that both of our 5G and 4G networks should be available throughout most of Kirrawee which you can also view here - telstra.com.au/coverage-netwo…. (1/2) -Febey

@cimatesrv Hey Mick, is this for a personal or business account? If this is for a personal account, you should be able to download these directly via the 'Payments' tab of our MyTelstra app by clicking on 'Previous bills' or 'Past payments' depending on your account set up! -Febey

@Telstra every other service provider I use was able to give my bills for the past 3 years. You on the other hand seem to find rhe request really difficult and can't do it. Why am I not surprised. Absolute embarrassment to the nation.

@jotepPdT In that case our billing team will be more than happy to apply a credit/refund once the outages are resolved, however if you haven’t already, I would suggest moving your modem to a window sill if possible as this may improve the overall performance of the mobile backup! -Febey

@Telstra it’s green. and it’s not sufficient. this message even takes some time to send. and other messages fails too.

@Telstra when are you restoring internet in Marsden Park. It’s been almost 24 hrs now.

@jotepPdT Backup speeds are capped at 25/5 Mbps therefore you may notice an overall decline in speed while using this feature however it should be sufficient for general internet usage! Is the light on the back of your modem under signal strength currently green? -Febey

@Telstra Blue - but it’s only playing between 1-3 Mbps

@jotepPdT Once resolved, our billing team will be more than happy to apply a credit/refund for any downtime if your 4G backup service isn’t working. Is the light on the front of your modem blue? -Febey

@Telstra will Telstra or NBN compensate us for the trouble? your mobile network back up is not working. i have a work to do and can’t do anything because of my internet.

@tusharkr4u Thanks for raising this, Tushar. We'd certainly aim to get the port done quicker. Has Apurba asked us to add you to the account as an authorised contact? - Matthew.

@scrumblebum1 Thanks for your feedback; are you somewhere we believe we offer coverage? - telstra.com.au/coverage-netwo… - Matthew.

I wonder when @Telstra will ever get down good coverage for their mobile phones in the mounts. It’s 2026 for gods sake. , you charge heaven and earth for services and constantly fail to deliver. Thank to telstwa I have missed 3 medical calls. You’re a fucking joke.