Telstra

@meynewyatt @acccgovau Hey Meyne, I’m really sorry for the frustration you’ve described here. If you’re able to send a PM on Telstra’s official Facebook page here: facebook.com/Telstra/ we can securely authenticate you and follow up on the existing complaint case to review what’s happened. - Ivan

Hey @Telstra , I contacted you in January about your remediation program under the @acccgovau for unconscionable conduct towards your First Nations customers between 2016 and 2018. I was deemed eligible and it was agreed I’d be compensated. So I sent through my details.

@therandomswill Our Mobile Faults team can follow up to ensure it's resolved. They are available any time via the My Telstra app using the 'help' button or via the secure chat link here: telstra.com.au/contact-us - Ivan

@Telstra Thanks Febey. Sadly still not working. It’s a simple fix, not sure why it hasn’t been done after five days.

.@Telstra My wife had a new SIM card installed on Thursday and still can’t make calls. Kind of defeats the purpose.

@awthorpe Hey Andrew, the previous outages have since been resolved, however there are now some new unplanned outages within the area which you can view here - telstra.com.au/outages. It's estimated to be resolved on 15/05, however I’m confident they’ll have this resolved ASAP! -Febey

@Telstra Is there any update on why there is no network capacity at the largest train station in Victoria. It was so bad my iPhone went to SoS / satellite mode today? I’m seeing all these ads that the network and coverage is so good yet in Melbourne cbd I can’t use my phone….

@Telstra is there any plans to increase the network capacity around southern cross station area in the Melbourne CBD. You get 4-5 bars of 5G signal but no ability to use it as nothing loads as the available capacity is maxed out.

@ManagerSaab07 Hey Ankur, that’s certainly frustrating. As the team in store have already escalated this, it will need to be resolved from a systems side. There isn’t anything further other teams can action at the moment. – Ivan

@Telstra hi team, came to convert prepaid to post paid but not able to, I am at Telstra store from last 1 hour and it’s not happening and in result SIM is showing in SOS and not able to use my mobile, stuck at store, team also raised ITEM- plz help

@johnw200 As long as you have a compatible handset, when out of range for mobile signal it should use satellite messaging. Can find more info here: telstra.com.au/coverage-netwo… If you need further help, our Mobile Faults team can be reached on 132200 (say mobile fault) from 7am -midnight -Ivan

@Telstra Yes with one bar it does. Do i need have anything turned on my account for telstra satellite messages when does it ment start up no signal or low signal John

@Telstra i have 1 to 0 bars of reception i have Samsung Galaxy S25 is telstra messaging ment to start up and operate.

@MarkSareff Perfect, glad to hear the ball is rolling. Let me know if there's anything else I can do! - Kris

@Telstra Thx. NBN guy coming tomorrow

@Telstra any idea why Killara NSW speeds look like this?

@MarkSareff I hear you, if you continue to check our outages page, updates will be noted there as they come along. Our technicians are working to restore this ASAP. - Kris

@nethingey Hey there! I'm eager to look into this for you, however I just ask that we chat respectfully 😊 Have you checked our outages page here: telstra.com.au/outages to see if anything is happening in your area? - Kris

.@Telstra FUCK YOU BITCH I HAVE NO WIFI FOR 3 DAYS

@MarkSareff No worries, are you able to check your address here: telstra.com.au/outages - to see if there is anything happening in your area? - Kris

@Telstra Fixed home internet via nbn

@Dutchyisgood More than happy to take a look into this for you! Could you please confirm your suburb and postcode? -Febey

@Telstra hey can we get decent coverage on the Mornington peninsula its shit and you charge a premium were worse than a third world country

@too_good1 Hey Kim, is your service still impacted today? More than happy to check this out for you, could you please confirm your suburb? -Febey

@Telstra what’s going on with internet in area code 2640?? It’s been up & down constantly since Wednesday.. 8 times dropping out. Is it inland rail causing the issue??? We are close to train station.. call centre is no help!

@Kuldeep3085720 Hey Kuldeep! Is the device asking for a network unlocking code during the setup? - Kris

@Telstra I buy second hand device now any chance ? My phone is network lock country lock

@telstra my phone is locked - ask sim unlock code and we cant make call to customer support any remote & mail by imei give me unlock code ? tnx

@nmath007 Morning! It's very unlikely that your neighbour upgrading has caused any impacts on your service. That being said, there may still be something causing your slower speeds. What was your suburb/postcode so I can check for anything happening in the area? - Kris

@Telstra I have fibre to the curb and my neighbour has just upgraded to fibre to the premises.. I feel my internet is slower since they upgraded.. more drop outs and buffering.. is there any way that can be true??

@Bookbuzzer No worries, our support team should be able to fix that up for you! Let me know if there's anything else I can do. - Kris

@Telstra Yes. Just checked. Will call in tomorrow as really fed up. It says I have two email addresses — and si can’t delete one cause i can’t get in.

@Telstra Cannot get into the app, you don’t answer the phones, you tell me to pay my bill but don’t tell me what it us as i cannot get into the app. Am going around in circles on app but won’t let me in as its not recognised. When did you change app and why cant I register?

@bruzo2 No worries Bruce, I'd recommend running through our troubleshooter via the app under 'get help' if that persists. Let me know if there's anything else I can help with 🙂 - Kris

@Telstra It is better, thanks Kris, but I don’t reckon it is as good as it was when we first connected

Hey @Telstra my nbn broadband has turned to “sh..” what can you do about it?

@Bookbuzzer Ah I see, sounds like it's going around in a loop. Are you able to check that you have the latest version of the app installed? - Kris

@Telstra For a year. Asks me to log into my account - has two names, says continue, i do, put in my email, says i have an account log in, goes back to two names.