WICKES

@HazellNickola Hi, we are sorry to hear of the issues you are facing with your bathrooms. Can you please private message, and we can get this looked into for you? -AK twitter.com/messages/compo…

@DC70_109 @Wickes @Mattallwright Two bathrooms installed by Wickes and both are a complete mess. Poor tiling, gaps everywhere, unfinished sealant, unstable flooring and items missing that I’ve actually been charged for. Weeks of chasing, barely any communication, and still no proper plan to fix it.

@Wickes @Mattallwright this is the standard of a professional installation from Wickes Colchester who despite numerous escalations have done nothing. Must Do Better! #mustdobetter

@DC70_109 Hi, we are sorry to hear of the issues with your installation. Can you please private message, and we can get this looked into for you? -AK

@divajulieann Hi, we are very sorry to hear about the delivery of your flooring and that it was damaged. Can you please DM us, and we can get this looked into further. -AK twitter.com/messages/compo…

@Wickes Waited all morning for a delivery of flooring! After the allotted time slot I’m told I have to call bc there is a problem with my delivery. Driver damaged my stuff and now I have to wait till next week. Fitter is booked for today/tomorrow! Wickes want me to rearrange!!!

@SuppleJon Hi Jon, thank you for getting in contact, we are sorry to hear you are having issues with your order. Can you please DM us, and we can get this looked into for you? -AK twitter.com/messages/compo…

@Wickes you put in an order then no one bothers to turn up. You call customer services useless,you ring the store cannot give you an answer as to why the delivery failed. but they took my money quick enough. USELESS do not use or order from Wickes you will waste your time

@juliepage2013 Congratulations! The Community Programme you have entered has been selected as the winner of this prize draw🎉 Please send us a DM with their contact information, so we can contact them regarding prize delivery!

@Wickes Garboldisham church primary school

With Easter holidays around the corner, Mercia and The Wickes Community Programme are giving your community group the chance to #WIN a Swing Set with Climbing Wall + Slide To enter: 1. Follow @wickes 2. Like this post 3. Tag a registered UK charity, a school, or community group

@BirdSandraklb98 Hi Sandra, I'm sorry to hear that. Could you please PM us with more details, and we can look into this further for you. -LC twitter.com/messages/compo…

@Wickes what has happened to your customer service department - I received some faulty items delivered on Tuesday - I used your contact form to report this and request a replacement be sent by return. I have heard nothing at all - today I tried your live chat - also useless!!!!!!

@Kate_SdE Hi Kate, Sorry to hear about the issues your having trying to return a product, if you can send us a direct message we can have this looked into for you. - Sean twitter.com/messages/compo…

@Wickes hi there, we're at your Oxford store and have been told we can't exchange the Wickes branded tiles we bought on 3 April without a receipt. Please can you advise?

@shaunmitch86 Hi Shaun, We're sorry to hear about the delay with your Kitchen installation. Please can you DM us your order details, so we can look into this. -EH

Anyone thinking of getting a kitchen through @Wickes don’t. After care service is a disgrace and apparently a 6 day fitting taking 4 weeks is acceptable.

@nealethedeal Hi Neale, Thank you for tagging us in this post, I'm glad you managed to have a positive experience with your delivery, we are always here when you need us. - Sean

I waited in all day on Good Friday for my @BandQ order to arrive and then receiving a text at 6.30pm to say it wasn’t going to arrive😡, and then receiving no communication from them to say when it would be re delivered . I decided to re order with @wickes. Arrived on time. 👌🏻

@RobRavenscroft Hi Rob, we have sent you a direct message if you can reply to this for us with your order details. - Sean

@Wickes Private message link not working!

@Wickes absolutely shocking service from Wickes! Left a delivery in a 'safe place' (middle of front lawn) it got stolen, Wickes & courier have said "there's nothing they can do"! Will never use again!

@RobRavenscroft Hi Rob, If you can send us a direct message with your details we can have this looked into. - Sean twitter.com/messages/compo…

@Wickes This is all your fault, it should have been delivered last Saturday (when we were home) but it got left in store, and was rearranged for Monday! Now I'm £306 out of pocket!

@DanielleHops63 Hi Danielle, I'm sorry to hear about this. Please send us a private message, and we can look into this further for you. -Summer M twitter.com/messages/compo…

@Wickes what is going on? I placed an order on 30th March was supposed to arrive 1st April, still nothing!! Phoned your customer services numerous times and nobody can/will sort it out!! I even asked to cancel my order and im told I need to wait….!!!! Wtf!

@Chris_JWilliams Hi Chris, I'm sorry to hear that you haven't received an update yet. Please could I ask that you DM us with your order details and, we can look into this for you. -LG

@Wickes I emailed your customer services team on 21/02 re a leaking shower screen. I received an email 23/02 telling me that "I have raised this issue with the relevant team, and they should reply shortly". I have heard nothing further despite me emailing 3 times since!!!

@FormallyRicky Hi Ricky, Thank you for reaching out to us, If you can send us a direct message we can assist you with this issue. - Sean twitter.com/messages/compo…

@Wickes you guys single handedly have the worst customer service for delivering goods I’ve ever known. Contact me asap please

@stancarella1 Hi Stancarella. We are sorry to see your post. Please direct message us so that we can look into this for you. Name on the order Address including postcode. Order number (s) Thank you.

If you want your delivery to your door, don't choose @Wickes - so many other great companies out there. Avoid!

@Bash_Street_Kid Hi, we are sorry to hear that there is an issue with the handle. Can you please private message and we can get this looked into further? -AK

@Wickes my online review A Major Flaw There is a major flaw in the manufacture of these handles. The 'stops' in the opening mechanism that provides the distance the handle travels to open the door is not sufficient to fully pull the latch to open the door.

@LDNLFC_est95 Hi, we are sorry to hear of the issues with your delivery. Can you please DM us with your order details, and we can get this looked into for you? -AK twitter.com/messages/compo…

@Wickes hey when you guys hire delivery companies try better than XPD. Delivery scheduled 1:46-3:46 the driver has been close to the area multiple times. I didn’t go out, I called Wickes and was told 7-7 and it’s now 10pm guess what… No delivery

@Bash_Street_Kid Hi Alf, We're sorry to hear about the issues you are experiencing with the handles. Please can you send us a DM with more information, so we can look into this further. -EH

@Wickes He had to phone me to get home to fit an old handle on the outside to open the bathroom door to let him out. I am now in the possession of 12 new handles that are useless.

@Jenphillips84 Hi Jen, can you please private message with your order details, and we can look into this for you? -AK

@Wickes hello, how can I speak to someone about a problem with a delivery