B&Q

We've been made aware of accounts falsely claiming to represent B&Q. Please note, the only official B&Q X accounts are @bandq and @bandq_help. For support or enquiries, always use @bandq_help.

@thecuriousnibs Hi there. Please pop over a DM and our CS team here can look at this further. Thanks, Pam

@BandQ why are you selling items from #GravaHaus /#dramco when they quite clearly are not fit for purpose! Missing items with zero customer service and your name at the forefront!How can I get my items or money back without repeatedly waiting 48 hours for another pointless email

@MaciejJurek4 @villetaone @bandq_help Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks.

@villetaone @BandQ @bandq_help 100% agree ! Expected delivery on 17th still no show and no tracking absolute scam ! Don't buy from there @BandQ

We've been made aware of accounts falsely claiming to represent B&Q. Please note, the only official B&Q X accounts are @bandq and @bandq_help. For support or enquiries, always use @bandq_help.

@MaciejJurek4 @bandq_help Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@BandQ @bandq_help Your real customer support feels like scam as well, no help at all ! Can I have my money back @BandQ clearly been scammed on my order that is nowhere to be seen !

@stevet0001 Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Many thanks.

@BandQ always used B&Q for my diy projects small and large . However , having an absolute nightmare with them now - spoken to their customer services team 6 times this week . Been lied to , hung up on etc. Simple issue of delivery from store to my house - I would avoid now sadly

@scootymack75 Hi there. Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks.

@BandQ shocking failure to deliver bulk ordered kitchen. 2nd failed delivery, now at least 3 weeks late. I'm not hopeful that 3rd date will be honoured

@loveisaduel Hi David. Please pop over a DM and our CS team can take a look at this for you. Thanks, Pam

Hello @BandQ got a text Your B&Q order …………. is ready to collect. Check your email for further details. No email received yet, that message was received 90min ago

@rickyives9 @Evri_C_ @evri_OfficeUK Hi there. Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks.

URGENT ESCALATION: Parcel Investigation Required – Tracking H03TKA0022665865 @Evri_C_ @evri_OfficeUK Still waiting on a parcel that hasn't moved since Wednesday. @Evri_UK @BandQ #Evri #BandQ #DeliveryDelay #CustomerService #ParcelDelay

@JaimiClark Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

4th door that’s arrived damaged from @BandQ how hard is it to pack an item securely. Wasting so much of my time with this #horrendous company #BandQ

@gemine69 Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

@BandQ I think you need to sort out your couriers. Second time I’ve had an internal door delivered and the second time it’s damaged, this time no massive hole in the cardboard packaging and hole in the door but paint scraped off it and footprints on the cardboard packaging.

@ClarkyE Hi there. Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks.

@BandQ Hi can you explain why my order has been cancelled with no explanation please?

@josem_corrales Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib twitter.com/messages/compo…

@BandQ I still have not received my delivery that was supposed to be next day. This message from Evri is showing since Wednesday with no further updates. Can you please give me a solution?

@ryancwoods88 @MartinSLewis @itvMLshow Hi Ryan. Please send over a DM and our CS team can look at this further. Thanks.

So @BandQ sold me a radiator that had a fracture, causing it to leak. Damage to my new floor and a bill for a plumber. Evergrow Radiators who supplied B&Q will just replace the radiator and no compensation for the extra plumber bills and damage repair … @MartinSLewis @itvMLshow

@CheshireCa7085 Hi there. Please pop over a DM and our CS team can take a look at this for you. Thanks, Pam

@BandQ could you please have a word with your delivery team who blocked a one-way street in Portrush for more than 10 minutes today ?

@KarenJukes2 @GriftReport Hi there. Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks.

@GriftReport I take the staff don’t mind people riding their bikes in the store. Is this the case @BandQ ? Can we ride our bikes in your stores !?

Mizzy is back riding his bike around shops again, this time B&Q. Why has no one done him yet for antisocial behaviour?

@VandanaAwasthiA Hi there, Sorry to read that you are having issues with your order. Can you please pop us a message so our dedicated CS team can look into this for you. Many thanks🧡

@BandQ I have placed an order online . There is an offer on Dulux 10l 2 for £50 But when I checked out the offer wasn’t applied . I tried calling but didn’t get any help . Would be nice if I could be refunded equivalent

@Stellawexford Thanks for reaching out. Please pop us a DM if you'd like to discuss this further and our CS team will be able to help. Many thanks. twitter.com/messages/compo…

@BandQ appalling customer service from the Solihull store

@TherealG_P @bandq_help Hi there, Sorry to read that you are having issues with your order. Can you please pop us a DM so our dedicated CS team can look into this for you. Thanks twitter.com/messages/compo…

@BandQ @bandq_help Pretty fed up getting the run around from your so called customer service team. Ordered rad from you with an advertised promised delivery timescale. Didn’t happen. On querying I got rude e-mail from your supplier saying someone must be there to receive it……..

@KirsteenKinnel1 Hi there, Sorry to read that you are having issues with your order. Can you please pop us a message so our dedicated CS team can look into this for you. Many thanks🧡

@gbrook37 Hi there. Thanks for reaching out about this. If you can please pop us a DM then our dedicated CS team can look into this for you. Many thanks! - Zoe

@BandQ even the exec team senior manages Ezra at compliant lie they are going to deal with complaints . Deadline was 4pm yesterday and no contact he told me he would contact Beckton branch and he never did. Charge back via my bank started

@JamieIrvine5 We are so glad our team were able to help, we have passed over your thank to the store management team. 😊

Hi @BandQ Yesterday I accidentally dropped a tin of Gloss paint in my car 🤦‍♂️. 2 of your staff Wendy & Debbie from the Edge Lane store in Liverpool Came to my aid and helped me clean it up. They didn’t have to help. Please can you give them a massive thank you from me.