WICKES

@thisisthehill99 Hi DM, Sorry your having difficulty reaching us by phone. If you would like to give us a private message with the following information we can get a message through to the appropriate team. Name on the order Address including the postcode Order Number. Hope that helps.

@Wickes I’ve been holding for an hour for customer services. I spent £1200 on bathroom fixtures. Shower door damaged. Answer your phone please!

@StephenJohnJam4 Hi, can you please private message with the account that contacted you, and we can get this reported? -AK

Looks so much like @Wickes official customer service response. Almost fell for it, are you doing anything about this?

Received this from Wickes customer service, wanted to compensate me and asked me to download Lemfi app, went on Google who confirmed a scam. Very clever, use Wickes logo and asked for my story. Nightmare continues with this kitchen

@StephenJohnJam4 Hi Jamo, Further to your recent post we apologise for this situation. We note that you have been notified that the decision is ultimately a business decision and the outcome cannot be changed. We wish you the best of luck with the Ombudsman.

@cockney_frank @Wickes Probably go there and get quote for replacement doors. 9 yr nightmare

Had a @Wickes kitchen designed and fitted 9 years ago. Had to replace so many cupboards due to cracking and now in final year of warranty they are refusing to replace and fit. Said it was our maintenance. Had around 20 cupboards replaced. Shambles, crap quality and blame customer

@StephenJohnJam4 Hi Stephen, Thank you for taking the time to let us know about this, if you can contact us VIA a direct message we can have this looked into for you. - Sean x.com/messages/compo…

@Hamzab16 Hi Hamza, thank you for getting in contact. We are sorry to hear about your store visit, can you please private message, and we can get this looked into further. -AK x.com/messages/compo…

Poor service, @Wickes in Barking Online showing the store had 3 of the item Wasn’t on the shelf so I asked first staff member, he didn’t even bother looking at what I was pointing out and said that’s all we have. 2nd person said ask the first one. B&Q here I come

@Angels35Karen Thanks so much for sharing your positive experience in-store with Jake. We will make sure your kind words are passed on. - AB

@Wickes Great service at your East Grinstead store today ,., especially staff member Jake very helpful and polite thank you

@MMpeep I understand your frustrations, however we will need you to send your order details in a private message to be able to help. - AB x.com/messages/compo…

@Wickes I already did this last week, all you keep doing is sending me the same genetic message....I can't believe how you need your customers around it's shocking

Nearly a month dealing with @Wickes. Damaged deliveries, defective products, ignored emails, hours on the phone, missed collection, agreed £100 refund. After collecting all 3 faulty boxes, they've refunded only £30. I'm still waiting for the remaining £70. Unacceptable.

@MMpeep Hey, Thanks for reaching us to us. I'm sorry to hear about the issues you have been having. Can you kindly send us a DM with your order details, and we can look into this further. - AB

@Wickes Another 2 days and no response from Wickes, no refund, absolutely disgusting!

@FDawg83 Hi Fraser, we are sorry to hear this. Can you please private message, and we can get this looked into further. -AK x.com/messages/compo…

I had a bathroom measured by someone from your Clifton Store M27 on 13th July and I have no had any response since. How long should it take to get some designs back? @Wickes

From concept to completion, Kimberley Walsh’s tile range is here!✨ These polished marble mosaics bring natural texture and organic beauty indoors. Ideal for bathrooms, splashbacks, and feature areas. Shop the collection at wickes.co.uk

@Dookie1985 Hi, Thanks for reaching out to us. I'm really sorry to see your timber arrived damaged. Please DM us with further information, so I can get this sorted for you. - Scott H x.com/messages/compo…

@Wickes Just taken delivery of an order of CLS timber for building a stud wall. Definitely don't think this is an acceptable state to be sending out.

@MMpeep Hey there, thanks for getting in touch, and I'm sincerely sorry to learn of this. If you can please DM us the details we can investigate this further. - DB x.com/messages/compo…

@Wickes This has been going on since 30th June, spent hours on the phone with your team, endless emails, two days off work to receive a damaged delivery and then to wait for a collection of the defective items, it's just endless! How can you treat a customer like this?

@rasheed_ahmed3 Hey Rasheed, Thanks for reaching out to us. Unfortunately we don't have any codes, but we have a lot of offers on the website that may interest you. - AB wickes.co.uk/latestoffers

Hey @Wickes do you have any coupon codes? Thanks! couponfollow.com/site/wickes.co… via @couponfollow

@teddy_2904 Hi, Tom. Thank you for reaching out to us. I'm sorry to learn of your experience. Please DM us with further information, so I can look into any issues for you. - Scott H x.com/messages/compo…

@Wickes shoddy workmanship, uninterested customer service. Awful place. Shouldn’t be proud of the company at all!

@Yeti_Esq Hey, Thanks for reaching out to us. Some items are delivery only as they are stocked externally from our stores. If you could send us a private message, so we can advise further. - AB x.com/messages/compo…

@Wickes Is there any chance I could do a store collection on 3 of the cottage style internal doors I'm in need of? Website states delivery only. You've already failed at that.

@WadeWarren4 Hi, Henry. Thank you for reaching out. I’m sorry to learn of this. Please DM us, so we can look into this for you. - Scott H x.com/messages/compo…

@Wickes the worst company I have dealt with in my lifetime. Won’t accept responsibility for a product that was faulty on delivery and have no intention of replacing the faulty item. This has gone on for over 12 months and I am utterly disgusted 🤬

@nicdoye Hi Nic, we are sorry to hear of the issue with the paint. Can you please private message, and we can get this looked into further. -AK x.com/messages/compo…

If you like painting your walls with watered down toothpaste, why not buy @Wickes Matt Emulsion Paint - White At only £10 for 10l, you too can: wonder why the first coat is nearly transparent; remove the first coat with a second; remove it completely with just a wet finger.

@SRDeane Hi Stephen, we are sorry to hear of the issues you have faced. Can you please private message, and we can get this looked into further for you? -AK x.com/messages/compo…

@adnanahmed5521 @Wickes Sadly I’m going through the same experience - I have spent a significant amount of cash and the after care service is non existence - nobody is interested

@Wickes i'm having multiple failed attempts for an agreed customer service resolution refund, your phone staff keep ending calls, and i am lost now, very poor behaviour from wickes i'll never shop here again

Good luck! Multiple entries allowed; each comment/tag counts as one entry. Ends 23:59 (BST) on 26/07/2026. Open to residents of England, Scotland and Wales aged 18+. For the full T&Cs, head to wickes.co.uk/termsAndCondit… *Installation not included

Tired of painting your old wooden fences? We’ve teamed up with DuraPost to give you the chance to #WIN 10m of DuraPost VISTA® Composite Fencing in their choice of colour. To enter: 1. Follow @wickes 2. Like this post 3. Tag someone you know who would love this prize