WICKES

@yorkshireskippy Hi, Thank you for reaching out to us. I'm sorry to see you've not had an update on this. Please direct message us with further information, so I can look into this for you. - Scott H twitter.com/messages/compo…

@Wickes Hi there Wickes. My faulty product was handed in to you over a month ago? Any chance you can answer my requests for an update please? #poorservice

@jowallis12 Hi Jo, We're sorry to hear you received two damaged items. Please can you DM us with more information, so we can look into this for you. -EH

@Wickes received 2 damaged items today, customer service shocking! Rude and unhelpful agents who hung up the call both times trying to arrange return! Still stuck with damaged items and no refund!

Introducing Soft Honey by Kimberley Walsh💛 With its natural warmth and timeless charm, Soft Honey is the perfect choice for creating a cosy, inviting space that feels effortlessly elegant. Available at Wickes 👉 wickes.co.uk/Wickes-Matt-Em… @KimberleyJWalsh

@DeviateDefiant Hi @DeviateDefiant, Thank you for Bringing this to our attention if you can reach out to us VIA a direct message with further information we can have this looked into for you. - Sean

If you get a delivery driver at your door wanting to take pictures - tell them no, and remind them it's against the law to take images on private property without permission. @Wickes via DX just tried it on, driver with broken English didn't know the law and went to take pics 💩

@L7_AFC Hi, I'm sorry to hear that, could you please PM us, so we can look into this further for you. -LC twitter.com/messages/compo…

@Wickes Still has not been delivered and no refund issued

@Wickes my order from 3 weeks ago still hasn't arrived. Your colleagues on the phone never pick up and emails are ignored. Delivery was booked for 2nd March and still nothing

@RPTele4500 Hi, We're sorry to hear that. Could you DM us with more information as to the issues you are having with the unit? -LG

@jeremys58863480 No, We do not have a customer response X account, all contact made on X will be through this verified Wickes account. -SM

@Wickes Not these guys then?

@Wickes can someone contact me about my damaged bath

@jeremys58863480 Hi Jeremy, All contact from us will be made through our verified Wickes account only. I hope this helps -SM

@Wickes Do you have a response team? They have contacted me but it doesn’t seem genuine

@SueHanlon20 Hi Sue, Sorry there has been an issue with your online order, Please private message us, so we can look into this for you.-PP twitter.com/messages/compo…

@Wickes I placed a order and you took my money but you haven't processed my order.

@KarenRHooper Hi Karen, Sorry to hear about the issues you are facing, If you can reach out to us VIA a direct message we can have this looked into for you. - SF twitter.com/messages/compo…

@Wickes had our bathroom designed & installed by you November 2024 the shower tubing has already split & the tap has been creaky & stiff for months.Contacted customer services & been told we need to go direct to the suppliers one of them wants to charge us?this can't be right?

@rogernorris42 Hi Roger. We are really sorry if this issue caused you any inconvenience.

@Wickes No worries, though that wasn't the info I got yesterday

@rogernorris42 Hi Roger, We are really sorry about this. We were having technical difficulties with our online ordering system yesterday. Sorry if this caused you any inconvenience.

@snowilane @Wickes So the four pending payments didn't process, thank goodness. I reordered with Travis Perkins for the same price and same items, and am getting delivery tomorrow instead of later next week.

@EJ_McGuinness Hi Ed, This just helps with the overall experience of what you managed to order how the staff where, Friendly, Welcoming ETC. We use the feedback to better our services and make sure we provide the best overall experience for all of our customer. - Sean

Why do shops need a review of absolutely everything? Yeah I ordered some sand. It was sandy. Cheers @Wickes!

@Matthew88950799 Hi Matt, Thanks for tagging us in this post, if you can reach out to us about this VIA a direct message we can help you with this further. - Sean twitter.com/messages/compo…

@Wickes it shouldn't be this difficult to contact your customer support team. I have purchased bathroom furniture with an online delivery time frame of 10 days. The earliest available date I've been offered AFTER payment is 8th May.

@TellyTubby1972 Hi, Sam. Thanks for reaching out to us. I'm sorry to see your having trouble checking out online. Please do direct message us with further details, so I can look into this for you. - Scott H twitter.com/messages/compo…

@Wickes it appears that your website is having issues I asked my order was processed and your advisor wasn’t sure. Money is in pending in my account absolutely ridiculous service. I think I’ll go elsewhere

@snowilane Hi, Sorry you have not been able to get through. Please private message us, so we can look into this for you.- PP twitter.com/messages/compo…

Multiple entries allowed; each comment/tag counts as one entry. Ends 23:59 (GMT) on 15/03/2026. Open to residents of England, Scotland and Wales aged 18+. For full T&Cs, visit wickes.co.uk/termsAndCondit…

We're giving you the chance to WIN an Einhell Gardening Bundle, the perfect prize to help you get your garden ready for Spring🌱 To enter: 1. Follow @wickes and @einhelluk 2. Like this post 3. Tag someone you know who would love this prize Good luck!