Wise

@equanimity500 @equanimity500 That’s great to hear! VPNs can definitely sometimes interfere with the app's connection, so a quick reinstall was a great call. Glad everything is working smoothly now. Let us know if anything else comes up!

@wise is your app currently having issues ? It is telling me "you are offline - check your connection" but i am definitely online. Cant currently use your app

@equanimity500 Everything's up and running as it should on our side. You can check it here too: wi.se/wisesystemstat…. You can also go through some troubleshooting steps here: wi.se/webtroubleshoo…. Feel free to DM us with your membership number or registered email address.

@interplato @nilanp We hear you! While the 3-friend requirement for the bonus is fixed, just a quick reminder: even if you only invite one friend, that person still gets a fee-free transfer (or a choice between a free transfer and a free card) just for using your link. It's still a win for them 🚀

@Wise what do I get as referral bonus if I invite 1 friend and not 3? @nilanp I get the growth target but most of us know n+1 person

@Figarozs @Figarozs  1. Click "Trouble logging in?" 2. I've forgotten my password 3. "I still need help" 4. Contact us  After this you can pick a method to reach our team, and we'll be there to offer support for you on this. (3/3)

@Wise I mean, how is this possible? My account was banned, for which I am 100% sure u have no reason whatsoever. And then when people in a similar situation ask u about this, u send them a link that does not work because it sends you to a login-page, even though our account is banned

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@Figarozs @Figarozs You can appeal the closure with our appeal link, and this is often sent via email as well: wi.se/appeal. You can also still reach out to our support team here: wi.se/help. After opening the page, please follow these steps to still reach us. (2/3)

@Figarozs Hey there. We get the frustration that comes with having your account closed. However, no account is closed without reason. It's often due to a discrepancy with our terms of use, or security concerns. We have more on this here: wi.se/accountdeactiv…. (1/3)

@interplato @nilanp Hey there. When it comes to our invite program, 3 friends would need to be invited, and meet the qualifications of sending 200 GBP or equivalent for you to receive the reward. After that, we'll be sure to email you with instructions on how to claim it: wi.se/invitefriends

@guuji_ei @guuji_ei Ótimas notícias! Ficamos felizes em saber que tudo se resolveu. Conte com a gente caso necessite de ajuda com qualquer outra questão 😊️

Já tem 5+ dias que eu to tentando resolver problema na conta da @Wise e não consigo por nenhum meio que eles enviam pelo e-mail, ninguém responde no reclame aqui, meu deus vei 🤡

@MengHsuanqqoopp Hi, please avoid posting private or sensitive details publicly as it isn't safe. Delete the post above, and contact us via email, phone or chat so we can help securely: wi.se/help. Our Community Guidelines explain more about it: wi.se/social-guideli…

Hi @Wise, My account is closed but my funds haven’t been returned after 4+ months. I’ve submitted documents and provided my refund account. Case ref: PNX-5807823-L9W4 FOS complaint submitted. Please escalate #wise #CustomerSupport

@firstmannAdam @iamayonimous @LUCI_STARS_ Hi! You can use your personal account at Wise to receive payouts from freelancer platforms. However, as in the case you've mentioned above, you'd have to open a business account to receive business payments directly from a customer. See more about it here: wi.se/usepolicy

@iamayonimous @LUCI_STARS_ @Wise Boss,abeg as a freelancer if I receive payment from client into my personal wise acct,I hope no issue or does it have to be a business wise account?

I have always wanted to share my insights on various payment providers I've personally used. My recommendations stem from firsthand experience. A Thread 🧵 1. @clevabanking: You can receive USD payments via ACH or Wires from your clients or any platform and convert your USD.. your local currency whenever you want to your local Bank Account in seconds. You can sign up with my referral link down below. I also provided instructions on using the USD account below for clients who might be confused about how and where to use the account details. getcleva.com/refer/AYOMIDE5… You can also get a USD virtual card from the service to make payment on various marketplaces.

@Ola04562146 We get your frustration. Sometimes we may ask certain questions, or request documents to verify our customers, & ensure we're following all rules in the different regions we operate in. We've just gotten back to your DM with more info. Please take a look at it when you can.

@Wise has been funny lately. It’s like they are about to cash out & defraud people by holding on to people’s funds now. They are practically holding on to my self transfer for no reason whatsoever, won’t return the money to the sending account nor send to the receiving account.

@helloitsolly Hi again, we noticed this thread is getting some replies with related problems — we have a useful article about trading address-related issues here: wi.se/biz-address-ver And again, for business-specific support, reach out via our help page: wi.se/help

@Wise I don't have a physical trading address? What do I do here?

@helloitsolly Hey there! For business support, reach out to us via email or call through our help page: wi.se/help. If you can't log in, follow these steps: • Click on Trouble logging in? • Select an issue • Click I still need help • Contact us Feel free to DM us if you g...

@renelopezguerr1 We're truly sorry to hear about the stress this has caused. To add, please avoid posting private or sensitive details publicly as it isn't safe. We'll be more than happy to help — contact us via email, phone or chat so we can assist you securely: wi.se/help. Than...

@Wise account flagged, documents submitted multiple times, no resolution, has caused unbearable personal mental stress - transfer 2016356588

@guuji_ei Olá! Note que o suporte por e-mail e redes sociais não é instantâneo. No Reclame Aqui, pode levar até 15 dias para uma resposta final: wi.se/ouvidoria. Para urgências, ligue: wi.se/suporte. Dúvidas sobre as instruções? Nos envie uma DM, será um prazer ajudar.

@FlytrapArts Hi there, we're sorry to hear that the balance refund is taking longer than expected — we'll gladly help you out as much as we can. We saw your DM and replied to it with some relevant information. Please go take a look and let us know if you have any other questions. Thank you.

@Wise my account have been closed over 2 weeks ago, and i received an email on the 11th telling me that they sent all my balance to the bank account i‘ve provided, they said 2 to 5 days but it‘s been 13 days. Can you help me?

@sknifty We hear you, and apologise for sending you in circles. Please bear in mind that shifting blame is something we're strongly against, so again, apologies if your interactions left that impression. We'd like to help as much as we can — we just responded to your DM. Thank you!

@Wise I made a self-transfer on 11 March and still haven’t received the funds, despite submitting all the documents you requested. Your support team keeps sending me in circles and shifting blame to an unnamed partner bank. This is how trust built over years is eroded.

@Ola04562146 We completely understand where you're coming from. We've just left a reply on your original post with the next steps here: x.com/Ola04562146/st…. Thanks for your patience!

@Wise Nope! People need to beware of your site as you are now freezing people’s funds for no reason. Are you about to cash out?

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@Ola04562146 We hear you. We've replied back to your post here: x.com/Ola04562146/st…. Please check it out and follow any instructions there. Thanks!

Imagine sending YOUR OWN money to yourself and Wise decides to ‘review’ it for days… while they earn interest holding YOUR funds. No warning. No timeline. Just your cash frozen. Whose money is it, really? @Wise #HoldMyMoney #ReleaseOurFunds

@Ola04562146 We hear you. If your transfer's been paused, it could be because we're running some checks. This is because we need to comply with strict regulations. Please feel free to drop us a DM along with your membership number or registered email address so we can take a closer look!