Wise

@medianewshq @medianewshq While we understand your frustration, abusive behavior in our support channels is not permitted. Please refer to our behavior policy regarding unacceptable conduct: wi.se/behaviourpolicy

And @Wise has become the biggest internet scam

@medianewshq We strictly follow the rules established by regulatory agencies in every country in which we operate. As shown by the images you've shared, it's now necessary to wait for our supervisor's call. If you prefer, reach out to us via phone on: wi.se/help

@medianewshq We hear you. However it's vital to highlight that we're not part of any criminal or scamming activity. Nor do we disappear or lose our customer's money. We’re a regulated Financial Institution. Therefore, we deliver a serious, reliable and transparent service to all our clients.

@johnryan20071 @johnryan20071 (2/2) To see hidden transfers on your account, go to the Home page, click "See all" next to Transactions, then use the Filters to toggle on "Show hidden transactions". DM us for more info, as the character limits on public prevent elaboration.

Dear @wise. Update 3. Another 3 days and no progress or updates while you prevent me from accessing my funds since 5th March. Lucky I am not traveling now. I hope this doesn't happen to other Wise customers.

@johnryan20071 We really get the frustration. Unfortunately, complaints processes indeed require more time to complete. That said, if you are sure that there are no fraudulent transfers even after checking the hidden transfers, please DM us about this to confirm. (1/2)

@alexgavardev We're glad to hear that! Feel free to reach out in the future if you need anything, we're always happy to help.

@Wise @Wise closed my professional account because my SIRET number was flagged as invalid. I simply got a new one after an admin update and forgot to update it. A simple warning email would have been enough to fix this in 2 minutes. Instead, my account is closed with money stuck inside

That “wow, I actually can afford this trip” feeling 🌄

@alexgavardev We get the frustration — keep in mind that we never take deactivations lightly. That said, you can appeal the decision here: wi.se/appeal. Once you appeal, our team will start refunding the money left on your account. Please DM us if you're having any troubles with...

@HelloKevin Well, speed is one of our top priorities after all 😎 Thanks for sharing your positive experience 💚️

Ordering a new @Wise card and getting it the next day with standard shipping? That wild 🔥

@johnryan20071 Hi again. We hear you — these investigations can take time, especially if many transfers/parties are involved. To add, when you file a complaint, the investigation time lengthens, so your patience here is appreciated. Still, we know that it's very inconvenient to wait.

@CDuruha18232 Hi, please avoid posting private or sensitive details publicly as it isn't safe. Contact us via email, phone or chat so we can help securely: wi.se/help Our Community Guidelines explain more on how we protect your privacy: wi.se/social-guideli…

@adxtyahq We genuinely love you back 💚️ Giving you the real, mid-market rate is what we’re all about. Thanks for being such a great fan!

I genuinely love you @wise for this conversion rate 🫶🏻

@Tedisiek When we have any technical issues, we'll be sure to provide live updates here: wi.se/wisesystemstat…. However, these technical problems have since been fixed, and transfers can be made freely. We appreciate your patience with us on this, and don't take it lightly.

@Wise I fail to understand why a technical issue on your end which rejects incoming transfers should be my problem? Asking me to contact the company making the transfer to tell them to resend the money is actually ridiculous. Your support are next to useless. Telling me to re install the app. (It’s not an app issue) Totally unacceptable. If you can’t be trusted with relatively small amounts of money then this is going to be the end of our dealings with you.

@Tedisiek Hey Tedis. We can see how stressful it is to have a transfer encounter issues unexpectedly, and the inconvenience this has caused your plans. We'll always do our best to keep issues from occurring, but in instances like this, we'll work diligently to resolve it ASAP.

@AymeneSengouga We do understand where you're coming from on this, and it is never our intention to cause distress to any of our customers during account closure no matter where they live. However, our regulations prevent us from disclosing the specific reason why we might close your account.

@Wise Why you guys close accounts without a warning and no communication about the reason ?

@0xAtomist However, the complaints officer should reach out to you after 1 business day to acknowledge it's been received. They will work as diligently as they can and give you a final response on this within 15 calendar days. More info can be found here: wi.se/complaintsproc…

I have just spent the last 14 days fighting with the @Wise support team to move company funds between bank accounts we own. Wise built its reputation on promises of cheaper, faster, more transparent money transfers, breaking down the barriers of borders. Our capital was held. Over naming conventions in the reference field. After explaining the source of funds, the nature of the payment, and the direction of the reference in writing multiple times, they cancelled the transfer and returned the funds 10 days later. To make matters worse, they then froze my card mid-dispute. All without notification and with no formal response to my messages. At the time, I was in Thailand, where I needed my borderless bank account the most, where card infrastructure is limited. I had to cover two weeks of business expenses from personal funds while the business account sat locked. In that time, our subscriptions started failing. Slack. Claude. DefiLlama. The X API. The tools we use to run our async operations, manage every client campaign, and ensure the due diligence of our research pipeline. Not because we didn't have the money. Because we couldn't access it. Whilst I am pretty pissed off with Wise, this is not only a Wise problem. This is a rails problem. Every fintech built on correspondent banking inherits the same assumption: your money is permitted until it isn't. A better interface does not change who has the final say. We should not need reminding of this. But sometimes we do. What we are building here is the alternative. Financial infrastructure operating in parallel: settling payments with no correspondent bank in the middle, holding assets in self-custody where no support ticket can touch them, and running rails with no compliance department between you and your money. That is why we are here. That is why this is worth building. That is why we show up every day despite the difficulties of this industry. We aren't going anywhere. P.S. I have a complaint logged. It will take 15 business days to receive a response. Obviously.

@0xAtomist Hey there. We completely get your frustration on this. While we remain committed to our goals and mission, we're sorry to hear you understandably haven't had the best experience with us. Please feel free to DM us, and we can have a closer look on our end.

@wanguwamajani @wanguwamajani Yes! Everything should be working normally now. Please try making the transfer again and send us a DM if you need any help.

Hi @Wise please see your DM

@wanguwamajani @wanguwamajani In this case, the payment method is also important. You can check the details at this link: wi.se/refunddelivery… We aren't able to speed up refund processes, so you’ll need to wait for it to be completed. If the timeframe passes and you still haven't receive...

@AizuruOkami @marikitstudios Hi! We try to move your money as quickly as possible, but sometimes it can take a little longer. The timeframe for each transfer depends on several factors. Read about it here: wi.se/whymytransferi…. Please send us a DM if you need help.

@Wise @marikitstudios i had an issue where i transfer $2 to my own account and has a bad delay the previous night for no reason

@Wise what is wrong with you? Im sending $10SGD to a friend and you freeze my accounts?

@wanguwamajani @wanguwamajani If the transfers have already been refunded, the timing depends on the currency and the payment method used. You can read more about it here: wi.se/refunddelivery…