Wise

@lixwins88 Hey Liaam. We hear you loud and clear. Feeling stranded is the absolute opposite of the experience we want for you. Let's get this sorted out right away. Please send us a DM with your membership number or registered email address so we can step in and help.

@Wise your customer service is honestly unacceptable. People rely on you for their daily lives, not to be left stranded when it matters the most.

@borck_gary66519 We hear you, Gary. This is definitely not the experience we want you to have. We've replied to your DM with the next steps—please take a look when you have a moment. Thanks!

@Wise Been fully verified for 6 days but a technical fault is preventing me accessing my account. Stuck on business owners page — desktop shows ERR_CONNECTION_TIMED_OUT, mobile says 'something went wrong'. 15+ support calls haven't resolved it. Need urgent technical escalation.

@shirishindore @shirishindore To be fair and safe with your money, we'll never share your financial status on a public timeline. We're ready to help as soon as you message us.

@Wise Say no to wise app , they may gulp money any time , beware of them . #uninstallwise

@shirishindore @shirishindore Hey Shirish. We know asking you to switch channels feels like another loop, but we can't discuss your personal account details or funds publicly for your own security. We're just a DM away whenever you're ready for us to take a look.

@shirishindore Hey Shirish, we hear you frustration. Getting bounced between agents and feeling like you aren't getting a straight answer is definitely not the experience we want for you. Please drop us a DM with your registered email address.

@Saimaxsheikh @Saimaxsheikh Please send us a DM so we can investigate what happened. You can also email or call us from here: wi.se/help

I don’t know what went wrong with @Wise but I’m seeing a lot of miscellaneous price cuts. Why are we using Wise over PayPal? Right now, I don’t see any difference between them.

@Saimaxsheikh @Saimaxsheikh No bait and switch here. We hate hidden fees just as much as you do. We're always working to drive prices down. We're just one DM away!

@moetocafe Just a silly visual joke 🫣 We're just saying our little green card packs a big punch! It brings the best energy when you're exploring the world 🌍

@Wise What is this supposed to mean?

Little card energy > big dome energy 🤭

@tanishkatweets Thanks so much, Tanishka! We've worked really hard to make sure you receive direct help instead of being sent in circles. Feel free to drop us a DM here if you ever need support!

@Wise Your AI chat support is so crazy, it gives better/more detailed/more precise information than any human can ever give. Whilst every other company’s AI feels like it is built to waste time, you’ve just cracked it right. Love it every time I use it. 🙌🏼❤️

@Saimaxsheikh Hey Saima. We hear your frustration. We always aim to show exact fees upfront, so let's find out why you're seeing extra cuts. You can simulate our fees here: wi.se/ourfees. Please DM us your email address or membership number so we can check!

@KenR129 @KenR129 Interesting. Could you send us a DM with your membership number and some more info like if you're using the website or the app? We'll be happy to take a closer look and get a better idea.

@Wise Your doc say to go the Settings in Wise to connect to Quickbooks Online but I don't see Settings anywhere.

@amiodezky We understand your frustration. Withholding funds is never our intention. As a regulated institution, we must follow strict security checks, which can sometimes take longer. To look into your specific case, please send us a DM. We’re here to help.

@Wise question ton wise community : who like us has experienced a Wise withhold for 11 days - and going on - of huge amounts in transactions without any legal justification ? I am looking for testimonials to build a case at EU level , Thanks for help.

@Nikhil_UAE @Nikhil_UAE

@Wise I initiated a transfer of 600 aed from inr on April 3rd at around 11 AM via Wise but the funds still haven’t been received. The app is now showing a“Resume transfer” option.Could you please clarify what the issue is? Please resolve this asal

@Nikhil_UAE Hey Nik. We got back to your other post on this, but we'd like to have a better idea of what you're seeing ourselves. Please feel free to send us a DM with more info on this and we'll be happy to advise more from there.

@KenR129 Hey Ken. When connecting your Quickbooks account from Wise, you would find the Settings for your account by clicking on your initials in the top left corner of your account, and scroll down. We also have more info on how to connect accounts here: wi.se/connect_quickb…

@6MAR24 We don't have a specific timeline to share just yet, but our team is always working to add more currencies and features. Stay tuned to our social media for updates!

@Wise Have y’all added Saudi Riyal support yet?

@6MAR24 Not yet! While you can't hold a SAR balance, you can still send Saudi Riyal (SAR) via SWIFT. Keep an eye on our updates for more features 😉

@Jacksalright1 We try to move your money as quickly as possible, but sometimes it can take a little longer. Keep in mind that the timeframe for each transfer depends on several factors: wi.se/whymytransferi…  If you need help with a specific transfer, feel free to reach out to us via DM s...

@Wise so why does a usual eight minute transfer now take up to two days leaving me unable to pay my bills?

@JasonUnsworthAA @FattyNatsu @ludvigfix We understand this change might not be ideal for you. When we don't cover a service, it’s usually due to regulations or external factors. We appreciate your feedback! If you need anything else, we're available via DM. Thanks for your understanding.

@FattyNatsu @ludvigfix This is very disappointing to hear as I use @Wise a lot in Thailand 🇹🇭

Resident in Thailand 🇹🇭 with a Wise account? It’s about to look very different on August 3. What’s changing: • Incoming foreign currency auto-converts to THB • No direct FX transfers (USD→SGD now routes via THB = extra fees) • ATM withdrawals in Thailand disabled • Extra verification required (DTV & ED visas accepted) • Daily limits: 30,000 THB payments / 750,000 THB FX conversions • 10,000 THB per transaction cap Upside: PromptPay, local bank top-ups, easier domestic transfers Downside: Less flexibility for multi-currency / cross-border flows Tax note: Auto-conversion could be treated as “remitting” foreign income under Thai Revenue Department rules If you used Wise for multi-currency flexibility, that era is over.

@M0H5iiN We're sorry to hear that our support hasn't been helpful. Therefore, we'd like to have a closer look at your issue — can you please DM us with the transfer number? Thank you.

@Wise we tranfer money to our customer from Bank of america on 27th April and delivery time was 28th April but @wise not releasing money we contacted support every-time different replies and they saying that we got your funds.