Cox Customer Care

@Apollo4281 Hello Apollo428, I apologize that you are having issues with your service, We truly value you as a customer and want you to always feel that way. Please send me a DM with your full name, address so that I can look to try to help. -Rob

@CoxHelp all I want to do is port forward but your support cant seem to figure out why it says this.

@LinzStanley Hello. Perhaps I can help. Please feel free to send a dm with any account and/or service related concerns. -Allan

If you’re in Orange County, stay away from @CoxComm - it’s an absolute scam with zero customer service or help, even in store. You can’t speak to anyone on the phone who can help, they send you to store, then store sends you back to customer service. Absolute garbage. Do better.

@SummerMoonProp Hello. I can certainly understand your concern with loss of service. Please feel free to send a dm with any account and/or service related concerns. -Allan

Only @CoxComm would decide to disrupt cable TV during March Madness forv4 hours. What a crock of a cable company.

@_wanderingi Hi, I apologize that you are having trouble with our service. Please let DM know your full street address to help me investigate this. -Greg

@CoxHelp I'm having massive packet loss that looks to be coming from node issues in your LA datacenter. Please let me know what I can do to resolve this, if anything?

@SparklePawsAz Hello. I recommend sending a dm with any account and/or service related concerns. -Allan

@CoxHelp Why would I pay to cancel a service i never ordered? You should refund me what you put on my bill without my consent.

@CoxHelp explain to me how a contract I signed EIGHT YEARS AGO auto renews with NO NOTICE TO ME of the renewal and no notice provided to me of any new contract. On your website it says I’m not subject to ANY contracts yet when I try to cancel you magically say I have to pay a termination fee due to an 8 year old contract you don’t even show record of?

@Tbonelle45 Hi there, we apologize for the service troubles. You can check to see if there is an outage in the Cox app (cox.com/residential/le…) or feel free to dm us with your first/last name and complete home address, and we can take a closer look. -Brian

@CoxHelp @Virgen758662933 Internet down yesterday, again today, same time…. What is going on?!

@NYBaseballNerd Thank you for reaching out to Cox. My apologies for the experience that has caused you to feel this way. Please note we are available 24/7 with any questions or concerns you may have. -L.L.

@kegsandeggs Sorry you’re dealing with service issues especially with the heat ramping up in Phoenix. Please send us a DM with your address, so we can check for outages or signal issues in your area -Brittney C

Death, taxes, and @CoxHelp equipment/network struggling during the first hot days of the year in Phoenix. Hooray.

@BigMike3546 Hi there, if you're having any trouble I'd be more than happy to help. Please send a DM and include your full name and address along with a description of what's been happening. -Steff twitter.com/messages/compo…

I say Cox cable needs a deep investigation by the FBI because they keep doing some shady shit! Keep turning on and off the fucking Wi-Fi keep fucking with the Wi-Fi. But yet they got paid for the month.

@i82muchacid Here is the link for assistance. Thank you. -Raquel twitter.com/messages/compo…

@CoxHelp @drewonsolana Dan, you cost me a fully kitted Tempest 4. We’re going to have to speak about compensation.

Is this the real life? Is this just fantasy? @Starlink ;)

@i82muchacid Hello. I'm sorry if you're experiencing trouble. We are available to assist with your account concerns. If you need help, can you please DM your name and address so that we can get started? Thank you. -Raquel

@drewonsolana Sorry to hear this. If we can ever be of assistance. Please DM us anytime. -Dan

@CoxHelp gg yall lost me thanks tho 🤪

@drewonsolana Hello, that does not sound good. If you need assistance. Please DM us your name and complete service address. We would be happy to assist with any questions or concerns regarding the account. -Dan

@v3ylor @Starlink Thanks man, I blame my deaths in arc raiders on @CoxComm.

@xxox_paola Hello, that doesn't sound good. If there is anything we can assist you with. Please private message us anytime. We would be happy to help with any questions or concerns regarding your service. -Dan

forcing a cable + internet bundle on ppl who live in apartments is so raggedy u stupid bitch @CoxComm pls kys

@GabrielGLouw001 Hello, this doesn't sound good. If there is anything we can assist you with. Please private message us anytime. We would be happy to help with any questions or concerns regarding your service. -Dan

@WMcluskey I thought it was my shitty Cox internet.

X after being down for 15 minutes:

@KTSMK1943 Hi, there. I'm so sorry you're having difficulty with your service. Please DM your physical address and specific issue. I would be glad to look into it for you and help out in any way I can. -Chris

Heyy mediacom or cox cable or name your over priced provider- wake up and flip whichever switch you need to do I can go to work now! Selfish dipshits! 💯❤️‍🔥💥❤️‍🔥💯

@BigMike3546 We'd be happy to investigate this matter. Kindly DM us and we can continue. Thank you! -Julian

@CoxHelp It tells me that your company lied and they should refund everybody for the month at this point because nobody should be paying for this. If your company wants their money and wants to keep it and not get a lawsuit, I’d say fix it quick.

Where is fucking Wi-Fi company in the world is Cox cable especially when they sit there and tell you that they’re gonna fix the Wi-Fi and it goes to shit yet again! Not all this bullshit was supposed to be fixed by 8 PM. It’s 11:22pm

@A100tini Hi there. I am sorry for the experience you had with our agents in canceling your service. We typically want to try our best to keep our customers happy with our service. Please send us a DM if you need any further assistance. -Shaun

Finally moving forward... but a VERY PAINFUL process. @CoxComm you guys are in the WRONG direction.

It's really hard to cancel your account at @CoxComm ... You should not have any heart issues... and they make you wait HOURS online... see the sequence of my conversation to just CANCEL my account.